Zamzam Pullman Makkah

Property class: 4

Choose dates to view prices

Photo gallery for Zamzam Pullman Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
View from property
Meeting facility
Massages

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪7 min walk‬

Room options

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 2 Single Size Beds, Haram View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(8 reviews)
  • City view
  • 398 sq ft
  • Sleeps 4
  • 4 Twin Beds

Classic Junior Suite, 2 Single Size Beds, City View

  • City view
  • 484 sq ft
  • Sleeps 6
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, City View (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

Classic Room, 3 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

Deluxe Junior Suite, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Suite, Multiple Beds, City View (Executive)

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Makkah

Located in Makkah City Center, Zamzam Pullman Makkah is next to popular attractions like Great Mosque of Makkah and The Clock Towers. This 1315-room, 4-star hotel has a full-service spa along with free in-room WiFi and a gym. Centrally located in Makkah, the hotel is connected to a shopping center, and a short walk from Kaaba and King Fahad Gate.

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.1 miles
  • The Clock Towers - 2 min walk - 0.1 miles
  • King Fahad Gate - 3 min walk - 0.2 miles
  • Kaaba - 7 min walk - 0.4 miles
  • Well of Zamzam - 8 min walk - 0.5 miles

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 72 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Al Tazaj | الطازج - ‬1 min walk
  • ‪Business Lounge / صالة رجال الاعمال - ‬2 min walk

About this property

Zamzam Pullman Makkah

Guests staying at Zamzam Pullman Makkah enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is available for SAR 287.50 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include meeting rooms, conference space, and a computer station.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. Dining areas, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Enaya. Services include massages. The spa is open select days.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping mall

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for SAR 400.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).
Property Registration Number 10001442

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Only Muslims can enter the holy cities of Mecca and Medina.
  • Unmarried guests may be restricted from sharing rooms in accordance with local laws. Guests must provide proof of marriage if requested by the property.
  • Couples must provide proof of marriage to share a room.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served or permitted at Zamzam Pullman Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Frequently asked questions

Is a free cancellation option available at Zamzam Pullman Makkah?

Zamzam Pullman Makkah offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Zamzam Pullman Makkah?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Zamzam Pullman Makkah on May 9, 2026 start from $154, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Zamzam Pullman Makkah?

This hotel is situated in Makkah City Center within a 10-minute walk of Great Mosque of Makkah and Kaaba. You'll also find King Fahad Gate and Souk Al-Khalil less than a mile away.

Will I be able to park at Zamzam Pullman Makkah?

Yes, valet parking is offered for SAR 287.50 per day.

Is there a spa available at Zamzam Pullman Makkah?

Enaya is the hotel's full-service spa and services include massages. The spa is not open daily but only on select days.

Does Zamzam Pullman Makkah have a casino on the premises?

No, Zamzam Pullman Makkah doesn't have a casino.

Is there an indoor pool at Zamzam Pullman Makkah?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Zamzam Pullman Makkah?

Amenities that appeal to couples at this hotel include 24-hour room service, Egyptian cotton sheets, and a minibar.

Does Zamzam Pullman Makkah have a hot tub?

No, there isn't a spa tub at this hotel.

Does Zamzam Pullman Makkah feature a restaurant that includes a breakfast menu?

Yes, Zamzam Pullman Makkah has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Zamzam Pullman Makkah allow pets to stay free of charge?

No, pets aren't allowed at Zamzam Pullman Makkah.

Does Zamzam Pullman Makkah have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Can I book a room with a balcony at Zamzam Pullman Makkah?

No, there aren't any guestrooms at Zamzam Pullman Makkah that offer a balcony.

Zamzam Pullman Makkah Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 388 out of 1001 reviews
Rating 8 - Good. 191 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 163 out of 1001 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Abdullah Ayyub, Bridgetown

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2026

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s good hotel to stay
Stayed 3 nights in Jan 2026

2/10 Terrible

Rashida Nigar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty and outdated with bad crowds. Hotel needs a complete Reno job
Stayed 4 nights in Jan 2026

10/10 Excellent

Shamim

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good front desk staff and house keeping.
Stayed 3 nights in Jan 2026

10/10 Excellent

Mohammed Asim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay overall!
Stayed 1 night in Jan 2026

10/10 Excellent

NOSHIN

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2026

10/10 Excellent

Sumon

Gr
Stayed 6 nights in Jan 2026

10/10 Excellent

Hana

Liked: Cleanliness, amenities, property conditions & facilities
Rooms was excellent and staff was good
Stayed 7 nights in Jan 2026

10/10 Excellent

Abid

Liked: Cleanliness, amenities, property conditions & facilities
Every thing very very good. 4 minutes to kharam.
Stayed 3 nights in Dec 2025

4/10 Poor

Mirza

Traveled with family
Cleaning staff was good. But initially room was not prepare for 4 person. They accommodate 4 person in 2 person room
Stayed 4 nights in Jan 2026

2/10 Terrible

Thasawar

Traveled with partner
Disliked: Cleanliness
The room is advertised as haram view, there was no view . When we raised this they said they only have partial Kaaba view. The room we stayed in initially had damp smell init and the state of the room was not 5star. They then changed the room to a better one. Iv stated here before and it will be last this year.
Stayed 4 nights in Dec 2025

6/10 Okay

Eleman

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For a 5 star hotel the rooms are very outdated. Rooms Need full modernisation to bring it in line with other 5 star hotels. Repetitive food for dinner. Excellent location for the Haram. Excellent housekeeping staff and restaurant staff always willing to help.
Stayed 8 nights in Dec 2025

10/10 Excellent

Faiz

Stayed 4 nights in Jan 2026

10/10 Excellent

Arshad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and clean room
Stayed 4 nights in Dec 2025

4/10 Poor

Abu Taher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room I booked it was for 2 adults and 3 children’s. But they did provide me only 2 single beds! It was really hard for me to seeing this after 5 hours journey from Madinah . I spoke to customer service and they told me to the reception desk and asking me if I pay 200 Saudia Rial they can get me another single bed which Still not enough for 5 of us. They should’ve given any option to booking this accommodation for among of us. I didn’t have any option left , so I paid 200 rial per night. But was not enough for me, there was more surprises were waiting for me , the bathroom sink was stuck, the bathtub fochet was terrible. When I was trying to do Odhu the head shower went on and made full wet .same thing happened with my wife and doughter . I complained to customer service , they sent the maintenance guy but he fixed only hand wash sink . I was facing all these until I left the hotel. I won’t book this hotel again.
Stayed 4 nights in Dec 2025

6/10 Okay

xuhaib

Traveled with family and small children
Disliked: Amenities
Check in was late at 3:pm due to room was not ready. Room 2921 condition was ordinary as same as 2 star hotel. Amenities was missing, upon request and called 3 times they provided. The person who provide these amenities was disturbed in his life and give angry looks to customers. The charges of stay is not match with service they provided Breakfast was good. .
Stayed 1 night in Jan 2026

10/10 Excellent

Djouhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Mohamed Ali

Stayed 2 nights in Dec 2025

2/10 Terrible

Aminat

Stayed 4 nights in Dec 2025

8/10 Good

Faroze

Stayed 4 nights in Dec 2025

10/10 Excellent

ahsan

Traveled with family
Liked: Cleanliness, amenities
Needs renovation
Stayed 1 night in Dec 2025

10/10 Excellent

Andleeb, madison

Stayed 2 nights in Dec 2025

8/10 Good

Nimer

Liked: Cleanliness, amenities, property conditions & facilities
Great view and distance fro al Haram. Elevator are very crowded and you need to wait long time to get one as the hotel is part of crowded complex with 8 other hotels and shopping mall
Stayed 2 nights in Dec 2025

8/10 Good

ahsan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Waqar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most of the staff was very accommodating however one room service
Stayed 3 nights in Dec 2025