In the clock tower. Can't be any closer to the Haram. Customer service can be improved.
Stacked kitchen in the suite. Need higher internet speed. Cleaning time was not convieint
Very nice clean hotel and friendly staff. I had a room with view of Ka’bah and it was very useful to see how much crowd is there
The hotel charged me for my child, even though I had booked and confirmed her in my Orbitz prepaid reservation. I was very disappointed with this unexpected charge.
It was good, I may stay on the same hotel next time.
It's an excellently located hotel. Check-in and Check-out was smooth.My stay was comfortable. Partial Kaaba view was fine enough to see KAABA all the time. There is little stink in room probably of seepage AC ducts or old wood? I don't know exactly. Food was very good. Staff at reception is excellent especially Mr Faisal. My overall stay remained memorable.
We stayed in a presidential suite. The suite was large and clean but it really needs a renovation. The furniture is old and eorn out.
Hotel Pullman ZamZam Makkah places you within a 5-minute walk of popular attractions such as King Fahad Gate and Well of Zamzam. This 1315-room, 5-star hotel has 2 restaurants and a coffee shop/café, along with free in-room WiFi. It's connected to a shopping center in central Mecca, and also a short walk from Great Mosque of Mecca and Kaaba.
Enjoy dining at Al Zahra, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 1315 accommodations afford space to spread out with dining areas and sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include minibars, safes, and desks.
Guests of Hotel Pullman ZamZam Makkah enjoy free WiFi in public areas, a computer station, and a library. Valet parking is available for SAR 250 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free newspapers, a porter/bellhop, and an ATM.
In the clock tower. Can't be any closer to the Haram. Customer service can be improved.
Dear Guest, Thank you for your confidence in choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We will take your notes about the customer service in consideration. We are looking forward to welcoming you again at Pullman Zamzam Makkah soon.
Stacked kitchen in the suite. Need higher internet speed. Cleaning time was not convieint
Dear Guest, Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the suite cleanliness and internet speed. At Pullman Zamzam Makkah, we strive to provide the best service for our guests. The timeless memories you create are filled with the rich and authentic taste. Your complaint about the suite cleanliness and internet speed will be forwarded to the management and addressed right away. We look forward to your next visit to Makkah. Wish you all the best.
Very nice clean hotel and friendly staff. I had a room with view of Ka’bah and it was very useful to see how much crowd is there
Dear Guest, Thank you for giving us an ideal rating, and choosing Pullman Zamzam Makkah. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon
Dear valued guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah , It is obviously shown from your comments and rating to our services that your stay was not up to your expectation In that case I would like to sincerely apologies for that , we genuinely regret those occasions when the service does not meet expectations of our guests. Meanwhile I appreciate if you can elaborate more about it as your feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and having the chance to compensate you and better meeting your expectations in the future. Sincerely, Hotel Management Team
Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Hotel Management Team
The hotel charged me for my child, even though I had booked and confirmed her in my Orbitz prepaid reservation. I was very disappointed with this unexpected charge.
Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman and and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah. Sincerely, Hotel Management Team
It was good, I may stay on the same hotel next time.
Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Hotel Management Team
It's an excellently located hotel. Check-in and Check-out was smooth.My stay was comfortable. Partial Kaaba view was fine enough to see KAABA all the time. There is little stink in room probably of seepage AC ducts or old wood? I don't know exactly. Food was very good. Staff at reception is excellent especially Mr Faisal. My overall stay remained memorable.
We stayed in a presidential suite. The suite was large and clean but it really needs a renovation. The furniture is old and eorn out.
Dear Guest, Thank you for giving us an ideal rating, and choosing our ZamZam Pullman Makkah for a spiritual stay in Makkah. We are glad to hear that you have enjoyed our accommodation. We look forward to welcoming you again very soon.