Great location and 5 star quality. One of the best hotel in Makkah. Only negative is: reception is very slow and elevators are very confusing
Overall an excellent experience, office staff and the dining staff are very friendly, helpful and wonderful. Nabil at the check in counter was very helpful
Was great
poor service overall, food poor, semi cooked food, I had to give the omlette 3 times to get it cooked to well done. very less staff to clean tables in between customers, had to wait 30 min to get someone to clean the table. the concierge had skeleton staffing and elevators did not work and we had to wait 2 hrs to get our luggage to the car to leave to airport which caused us to miss our flight. no one speaks english, everyone expects us to speak their language but they will not try to speak an international language. no courtesy and no customer service.
I had previously stayed here a few years ago and was very happy with the overall experience. This time I noted that the front desk staff was not as friendly as before. When I asked if any of my loyalty platinum membership benefits applied, the answer was an unapologetic “No. Because you did not book directly with us you don’t have any benefits.” I was given a room on the 58th floor without any directions to the only elevators that can take me to the floor. After asking housekeeping staff I was directed to the elevators. I got in the elevator but could not find the button. Luckily a staff member was with me and informed me that the 58th floor button was “R3”. Reaching my floor there were no signs. I had to take nearly a full circle of the floor to reach the room. Also, I requested a service & staff directed me to an office on M4 level. When I reached the level, the security staff informed me that the office is closed on Saturday and Sunday. The most frustrating part of my stay was the number of the elevators I had to use every time I left the hotel in addition to half the elevators not working for the floor I stayed on and the large number of people needing to use the elevators which made using the elevators an ordeal.
Close to the holy area
It was really great place for people like me cause it has its own prayer place and food also so close to Mecca Al haram
Location of property is great. Reception staff were very cordial and excellent in service. Buffet breakfast menu needs variety.
Very convenient Location. Beautiful decor. Friendly staff.
Rooms were very dirty and carpets smell bad over all room were not upto 5 star at all. This whole hotel needs new carpet
We have been asked to wait about an hour for the room ti be ready.
It was bad serves bad food best left crowded it was experience I do note stay in thes hotel in ramaden
Fairmont Makkah Clock Royal Tower places you next to Abraj Al-Bait Towers and within a 10-minute stroll of other popular attractions like Well of Zamzam. This 1650-room, 5-star hotel welcomes guests with conveniences like 10 restaurants, 24-hour room service, and a conference center. Centrally located in Mecca, the hotel is connected to a shopping center and also a short walk from Great Mosque of Mecca and King Fahad Gate.
Relish the international cuisine at Atyaf, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:30 AM.
Guests can expect WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and Select Comfort beds with pillow menus ensure a restful night. Other amenities include sitting areas, minibars, and coffee makers.
Fairmont Makkah Clock Royal Tower features free WiFi in public areas, a conference center, and a business center. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and a library.
Great location and 5 star quality. One of the best hotel in Makkah. Only negative is: reception is very slow and elevators are very confusing
Overall an excellent experience, office staff and the dining staff are very friendly, helpful and wonderful. Nabil at the check in counter was very helpful
Dear Mohammad, we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Was great
Dear Sultan, welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.
Dear Sami, Your satisfaction is our number one priority. If anything, specific has happened, please do not hesitate to contact us in a private message to discuss this further. Looking forward to hearing back from you.
poor service overall, food poor, semi cooked food, I had to give the omlette 3 times to get it cooked to well done. very less staff to clean tables in between customers, had to wait 30 min to get someone to clean the table. the concierge had skeleton staffing and elevators did not work and we had to wait 2 hrs to get our luggage to the car to leave to airport which caused us to miss our flight. no one speaks english, everyone expects us to speak their language but they will not try to speak an international language. no courtesy and no customer service.
Dear moin uddin ahmed, Thank you for sharing your feedback with Makkah Clock Royal Tower, A Fairmont Hotel. We understand your concern, and this is definitely not the standard we strive to provide, your remarks regarding the customer service and food quality will be shared with the management team to take necessary action We look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations Sincerely
I had previously stayed here a few years ago and was very happy with the overall experience. This time I noted that the front desk staff was not as friendly as before. When I asked if any of my loyalty platinum membership benefits applied, the answer was an unapologetic “No. Because you did not book directly with us you don’t have any benefits.” I was given a room on the 58th floor without any directions to the only elevators that can take me to the floor. After asking housekeeping staff I was directed to the elevators. I got in the elevator but could not find the button. Luckily a staff member was with me and informed me that the 58th floor button was “R3”. Reaching my floor there were no signs. I had to take nearly a full circle of the floor to reach the room. Also, I requested a service & staff directed me to an office on M4 level. When I reached the level, the security staff informed me that the office is closed on Saturday and Sunday. The most frustrating part of my stay was the number of the elevators I had to use every time I left the hotel in addition to half the elevators not working for the floor I stayed on and the large number of people needing to use the elevators which made using the elevators an ordeal.
Dear Al Hareth , Thank you for your feedback about your recent stay with us. We understand your concerns and assure you it does not reflect the level of service we are providing to our customers. We have raised your comments to our management to take necessary actions. Sincerely
Dear Reem, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
Close to the holy area
Dear Guest, Thank you for taking the time to review your stay at Fairmont Makkah and for giving us a perfect rating. We look forward to welcoming you again soon.
Dear Hisham,we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. We will ensure the delivery of your elevator and reception concerns to the relevant department. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!