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Recent guest reviews

I had previously stayed here a few years ago and was very happy with the overall experience. This time I noted that the front desk staff was not as friendly as before. When I asked if any of my loyalty platinum membership benefits applied, the answer was an unapologetic “No. Because you did not book directly with us you don’t have any benefits.” I was given a room on the 58th floor without any directions to the only elevators that can take me to the floor. After asking housekeeping staff I was directed to the elevators. I got in the elevator but could not find the button. Luckily a staff member was with me and informed me that the 58th floor button was “R3”. Reaching my floor there were no signs. I had to take nearly a full circle of the floor to reach the room. Also, I requested a service & staff directed me to an office on M4 level. When I reached the level, the security staff informed me that the office is closed on Saturday and Sunday. The most frustrating part of my stay was the number of the elevators I had to use every time I left the hotel in addition to half the elevators not working for the floor I stayed on and the large number of people needing to use the elevators which made using the elevators an ordeal.

Close to the holy area

It was really great place for people like me cause it has its own prayer place and food also so close to Mecca Al haram

Location of property is great. Reception staff were very cordial and excellent in service. Buffet breakfast menu needs variety.

Very convenient Location. Beautiful decor. Friendly staff.

Rooms were very dirty and carpets smell bad over all room were not upto 5 star at all. This whole hotel needs new carpet

We have been asked to wait about an hour for the room ti be ready.

It was bad serves bad food best left crowded it was experience I do note stay in thes hotel in ramaden

Every thing was fine except the booking we had to pay extra money to get the room we booked.

Great hotel and loved th staff The hotel was very clean

Wonderful Hotel with excellent location, however need to work on their in room dining menu as it is very limited. Also the elevator system is confusing and need to have sign board inside each one to indicate where to go.

Excellent. Would go again to same hotel. If you are late for prayers the Jamaat starts right in the lobby downstairs

I took a Kabba View and I LOVED the view which was a breathtaking one and couldn't sleep when I was supposed to sleep as I was sitting on the comfy sofa watching the Kabba and masjid Haram. Very nice hotel however the elevators are not all working and sometimes are delayed. It's a bit of walk to Masjid but I didn't mind.

Thanks to you and will come back again for sure.

Coming back to the same hotel every time I go to Macca

good location luxurious Good breakfast close to kaabah

King Abdul Aziz Endownment Mecca

Hotel highlights

  • Free WiFi in public areas (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Onsite dining
  • Spa
  • Health club

Fairmont Makkah Clock Royal Tower places you next to Abraj Al-Bait Towers and within a 10-minute stroll of other popular attractions like Well of Zamzam. This 1650-room, 5-star hotel has a full-service spa along with a 24-hour gym and a conference center. Centrally located in Mecca, the hotel is connected to a shopping center and also a short walk from Great Mosque of Mecca and King Fahad Gate.


Dining

Relish the international cuisine at Atyaf, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:30 AM.


Rooms

All 1650 soundproofed accommodations feature sitting areas. Guests can expect WiFi and 32-inch LCD TVs with satellite channels. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and laptop-compatible safes are also standard.


Property features

Guests staying at Fairmont Makkah Clock Royal Tower enjoy access to a full-service spa, a gym, and free WiFi in public areas. Transportation is made easy with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a conference center, a business center, and a free kid's club.

Room options

Presidential Suite, Multiple Beds, View (Kaaba View)

1 King Bed and 3 Twin Beds | Sleeps 4

Fairmont Gold, Junior Suite, Multiple Beds, Non Smoking

1 King Bed and 1 Queen Bed | Sleeps 3

Deluxe Room, 1 King Bed (Haram)

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed (Kaaba)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Fairmont Makkah Clock Royal Tower

Everyone (15) Business (1) Family (9) Friends (3)
2
Everyone

I had previously stayed here a few years ago and was very happy with the overall experience. This time I noted that the front desk staff was not as friendly as before. When I asked if any of my loyalty platinum membership benefits applied, the answer was an unapologetic “No. Because you did not book directly with us you don’t have any benefits.” I was given a room on the 58th floor without any directions to the only elevators that can take me to the floor. After asking housekeeping staff I was directed to the elevators. I got in the elevator but could not find the button. Luckily a staff member was with me and informed me that the 58th floor button was “R3”. Reaching my floor there were no signs. I had to take nearly a full circle of the floor to reach the room. Also, I requested a service & staff directed me to an office on M4 level. When I reached the level, the security staff informed me that the office is closed on Saturday and Sunday. The most frustrating part of my stay was the number of the elevators I had to use every time I left the hotel in addition to half the elevators not working for the floor I stayed on and the large number of people needing to use the elevators which made using the elevators an ordeal.

By , from WAKRA on Oct 17, 2021

Review comment responded on Oct 17, 2021

Dear Al Hareth , Thank you for your feedback about your recent stay with us. We understand your concerns and assure you it does not reflect the level of service we are providing to our customers. We have raised your comments to our management to take necessary actions. Sincerely

5
Family

Close to the holy area

By on Apr 28, 2021

Review comment responded on Apr 28, 2021

Dear Guest, Thank you for taking the time to review your stay at Fairmont Makkah and for giving us a perfect rating. We look forward to welcoming you again soon.

4
Everyone

By on Feb 14, 2020

Review comment responded on Feb 16, 2020

Dear Guest, Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.

5
Family

It was really great place for people like me cause it has its own prayer place and food also so close to Mecca Al haram

By on Jan 27, 2020

Review comment responded on Jan 28, 2020

Dear guest, Thank you for your positive feedback towards our restaurant, we are always honored to welcome you in our restaurants and to provide you with the best dishes and services that meet your expectations, Appreciating your kind opinion expressing the location and buffet, waiting to serve you again in your next visit to Makkah in the near future

4
Family with small children

Location of property is great. Reception staff were very cordial and excellent in service. Buffet breakfast menu needs variety.

By on Jan 22, 2020

Review comment responded on Jan 22, 2020

Dear guest, Thank you for your valuable opinion We will take your comments into consideration and we will make sure to send your complaint to the relevant departments, we are inviting you to experience our other 9 restaurants in the hotel where a huge variety of Arab and international cuisine dishes are served.We are looking forward to welcoming you again at our hotel

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear Guest, Thank you for taking the time to review your stay at Makkah Clock Royal Tower, A Fairmont Hotel and for giving us a perfect rating.

4
Family

Very convenient Location. Beautiful decor. Friendly staff.

By on May 24, 2019

Review comment responded on May 26, 2019

Dear Guest, Thank you for the precious time you spent to share your opinion with us about your stay. Appreciating your feedback about our location in the heart of Makkah which is definitely one of our privileges we are proud of, we are pelased taht our deocr and staff have met your expectations. We look forward to serving you in the future.

4
Everyone

By on Apr 17, 2019

Review comment responded on Apr 17, 2019

Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.

4
Everyone

By on Feb 14, 2019

Review comment responded on Apr 1, 2019

Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.

1
Everyone

Rooms were very dirty and carpets smell bad over all room were not upto 5 star at all. This whole hotel needs new carpet

By , from San Antonio on Nov 9, 2018

Review comment responded on Nov 10, 2018

Thank you, Latif, for your candid feedback. Please note that this information has been passed on to the concerned staff we look forward to your next visit

Fairmont Makkah Clock Royal Tower

King Abdul Aziz Endownment, Mecca, 21955
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