Residence Inn by Marriott McAllen3.0 out of 5.0
Recent guest reviews
Our three night stay was perfect. We were greeted warmly at the front desk and guided to the easiest access point for our room. The room was spotless and had evenything we needed to cook the meals we enjoyed in. Breakfast offered delicious, varied options. We avoid dairy and wheat, and actually had multiple optionseach morning.
Stayed here for 4 nights as a family of 4 in a 2 bedroom suite with queen beds in each room. The hotel was clean and nice. Some mild wear in the rooms, but just mild cosmetic wear. The room was nice with a nicely stocked kitchen. Having a HEB grocery store within 3 minute walk is nice to help stock up with supplies! Breakfast was decent each morning with plenty to eat. The wifi in the hotel was consistently good. Lastly, the staff was very nice and accommodating. Overall good value for the price!
We stayed due to a death in the family. The hotel was spotless and it’s located is in a prime location next to many restaurants. There’s an HEB grocery store literally right next door. Monica, the GM, has done a great job with providing the hotel with a fantastic team that has a passion to serve. Thank you and we look forward to returning when visiting the valley.
Included breakfast was good. Pool and Jacuzzi was very well mantained. Big área in parking lot. I did tavel with my family. Engouh space in the room for all. Two tv with internet TV. We enjoed our favorite series in Netflix. Good shopping malls nearby in the area..
Upon check in carrying an infant and a toddler I was given keys to a room on the 2nd floor. I was then told the elevator was OOO and not until I came in struggling with small children and luggage was I offered assistance. I realize this isn't full service but still service standards at a Marriott should always be exceptional. Anyway, that evening after coming back to my room rather late I realized my nightstand was full of ants. Crawling on the nightstand, phone, headboard, the light fixture attached to headboard. I called down to report it and as told nothing like be done. I wiped down the headboard and nightstand with a towel and removed the phone. I laid a towel on the nightstand afterward. I was very uneasy about sleeping and didn't get a good nights rest from constantly waking up checking for ants getting on the bed/on me and my child. When I got up in the morning the towel was covered in ants again and I even brought it down upon check out to show staff. Again, an apology and that was it. I realize I booked through a 3rd party (Expedia) so it takes a bit much to offer compensation but as a experienced hospitality professional I know it can be done. Upon my first complaint offering to have it cleaned, replacing the sheets, offering to move rooms and placing that room OOO for (pest), would've been a nice gesture not just saying nothing can be done. Then upon my departure and physically bringing you evidence I'd think you'd not only apologize but see what could be done to make up for a less than favorable experience especially something like cleanliness (pest). I was given a simple sorry which didn't seem genuine and I'm sure that's because I was calm and not yelling and screaming. Hopefully my review on Expedia and TripAdvisor are acknowledged by management and further training is done to associates on how to handle and communicate with guest who have experienced such as this. I'm not certain I'd stay here again next tournament or recommend our team or people with he organization to do so. Doesn't matter which avenue was used to book a reservation we should all receive the same level of customer service and cleanliness. I definitely expect that out of all Marriott brands.
Very nice hotel. Same parking lot to a grocery store and Olive Garden. Friendly staff about 12 minutes to the airport. Same to convention center. Good breakfast and friendly staff. Hotel had a recent remodel so all very newly updated.
Stayed 4 nights while birding in the valley. Having free breakfasts and a kitchenette helped to keep the costs down and helped us eat healthier. Bed was comfortable, room was spacious, couch was good and the separated sink from toilet and shower perfect. Reason for the 4 star was due solely from the cleaning crew. At other Residence Inns the dishwasher was emptied (we ran it at night so it was done when we left in the mornings), but no here. Also, no dish detergent in the room, so we couldn't hand wash anything.
Happy hour, dinner and breakfast all included. The rooms are large with a living room and kitchen. The hotel is great for long stay and allows you to unwind and make this place home. There is a full gym and outdoor pool area if you need to get a workout in, or a place to let the kids play.
I spent two nights in McAllen for business and my Residence Inn was experience was very satisfying. The property is in great shape and very clean. Every person on the staff was friendly and helpful. Could not have been happier with my stay. I did notice that their hot tub is closed until further notice but the pool and workout room were very nice. Kudos to the management of this property. Their staff is excellent.
I stayed for over a week at this hotel on the 3rd floor, hotel is complete remodeled, very nice, new and clean! Friendly staff! Breakfast and happy hour was very good! Great location, very convinient is the supermarket in front of the hotel. I will definitely consider this hotel for my next trip in this area.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Residence Inn by Marriott McAllen is a short stroll from Rio Grande Regional Hospital and McAllen Medical Center. This 3-star aparthotel has 78 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. McAllen Botanical Gardens and La Plaza Mall are also near this McAllen aparthotel.
Free hot/cold buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
All 78 air-conditioned apartments feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Smart TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.
Guests of Residence Inn by Marriott McAllen have access to an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 66 reviews