2/10 Terrible
Verified traveler
May 3, 2025
Disliked: Cleanliness, staff & service
A bed sit pretending to be fine dining
I am okay that most hotels in Eswatini are basic. But giving me attitude when you are already annoying the customer was just unacceptable. I had booked the most expensive room for the view. They gave me room number 1. The wifi was so bad l had to spend most of my time in the lobby for wifi. Also the floor had what looked like cockroach waste. Then I had a bottle of opened white wine with me I was planning to finish. I ordered the largest T-bone steak in the restaurant and asked if I could finish my wine with the steak. I said I will even order a latte and dessert to compensate. Not allowed the mamasan said. I said I was the ONLY customer in your restaurant. If I wasn't there you'd not even make money on my T-bone steak. No. Then the electricity blanks out in the hotel while I was still eating my steak. What compensation do I get for that? The t-bone was no good. This is not a fine dining restaurant by any measure. Being relaxed would have enabled me to enjoy the place for what it is. The maitra de was just out of line and really stupid for not making more money out of me. Overall the view of the valley was nothing to write home about. And yes, run down furniture as some of the previous reviews have said. I could hear the traffic from my room number one.
Just for not allowing me to enjoy my wine made this the worst place you can stay in eswatini. Let me not go on about the taxi fare to the airport. Rip off. Unpleasant all around.
Verified traveler
Stayed 1 night in May 2025