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High Garden Grand Hotel

3.0 star property
Hotel with 2 restaurants, 2-minute walk to The Mazatlan Malecón

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Photo gallery for High Garden Grand Hotel

Outdoor pool
Interior detail
Standard Double Room, Lake View | City view
Front of property
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
103 Av. Rafael Buelna Lomas de Mazatlán, Mazatlán, Sin., 82110
  • Place, The Mazatlan Malecón
    ‪2 min walk‬
  • Place, El Cid Country Club Golf Course
    ‪17 min walk‬
  • Place, Teodoro Mariscal Stadium
    ‪17 min walk‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Double Room, Pool View

In-room safe, individually decorated, desk, free WiFi

Standard Double Room, Pool View

8.6 out of 10
Excellent
(18 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, Lake View

In-room safe, individually decorated, desk, free WiFi

Standard Double Room, Lake View

9.0 out of 10
Wonderful
(16 reviews)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the neighborhood

Mazatlán

Located in Lomas de Mazatlán, High Garden Grand Hotel is next to Mazatlán Letters and Monument to the Family. This 3-star hotel welcomes guests with 150 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • The Mazatlan Malecón - 2 min walk - 0.1 miles
  • Sea Shell City Museum - 12 min walk - 0.7 miles
  • Punta Camaron Beach - 14 min walk - 0.8 miles
  • El Cid Country Club Golf Course - 17 min walk - 0.9 miles
  • Teodoro Mariscal Stadium - 17 min walk - 1.0 mile

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 28 min drive

Restaurants

  • ‪hotdogs "el charly - ‬4 min walk
  • ‪Valentino's - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Taqueria San Pablo - ‬2 min walk
  • ‪Tacos El Chile - ‬8 min walk

About this property

High Garden Grand Hotel

Hotel with 2 restaurants, 2-minute walk to The Mazatlan Malecón
At High Garden Grand Hotel, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include laundry facilities, a banquet hall, and a garden.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and safes are other standard amenities. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.

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Exterior
Varali Grand Hotel
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 2,236 reviews
$64 nightly
The price is $76
Jan 20 - Jan 21
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 220 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 150 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

High Garden Grand Hotel Hotel
High Garden Grand Hotel Mazatlán
High Garden Grand Hotel Hotel Mazatlán

Frequently asked questions

Are free cancellation options available at High Garden Grand Hotel?

High Garden Grand Hotel offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do close to High Garden Grand Hotel?

This hotel is situated in Lomas de Mazatlán, just steps from The Mazatlan Malecón and Mazatlán Letters, and within a short walk of Monument to the Family. You'll also find Sea Shell City Museum and Punta Camaron Beach less than a mile away.

Will I be able to park at High Garden Grand Hotel?

Yes, secured self parking is offered for free at the hotel.

Does High Garden Grand Hotel feature a casino at the property?

No, High Garden Grand Hotel doesn't have a casino.

Is there an indoor pool at High Garden Grand Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

What do couples enjoy most about High Garden Grand Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Does High Garden Grand Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does High Garden Grand Hotel feature a restaurant that includes a breakfast menu?

Yes, High Garden Grand Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does High Garden Grand Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at High Garden Grand Hotel.

Are there connecting rooms at High Garden Grand Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from High Garden Grand Hotel?

The closest major airport to High Garden Grand Hotel is General Rafael Buelna Intl. Airport (MZT), which is 21.2 mi away (28 minutes by car).

Are there rooms with balconies that I can book at High Garden Grand Hotel?

No, there aren't any guestrooms with balconies at High Garden Grand Hotel.

High Garden Grand Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 209 out of 323 reviews
Rating 8 - Good. 77 out of 323 reviews
Rating 6 - Okay. 23 out of 323 reviews
Rating 4 - Poor. 6 out of 323 reviews
Rating 2 - Terrible. 8 out of 323 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Agustín

Traveled with partner
Liked: Amenities
No ac in hallways or the elevator,to much noise all night
Stayed 3 nights in Oct 2025

6/10 Okay

Eduardo

Liked: Staff & service
Disliked: Property conditions & facilities
?
Stayed 3 nights in Oct 2025

6/10 Okay

Carlos F

Disliked: Cleanliness, staff & service

Horrible customer service

The front desk offered horrible customer service. They were rude, not friendly, and they were also questioning every time I walked in in fact, they never gave me a bracelet, but when my guest walked in with me, they demanded that we show our bracelet and I told him I was never given a bracelet. The hotel was not booked and they gave me a room on the third floor when I requested a high room and they told me that they didn’t have enough personnel to clean the room so that’s why I was getting a room on the third floor. I will never stay here ever again.
Stayed 1 night in Aug 2025

4/10 Poor

Jocelyn

Disliked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Stayed 10 nights in Jun 2025

6/10 Okay

Nestor

Stayed 2 nights in Jul 2025

8/10 Good

Carina

Traveled with family
Liked: Property conditions & facilities
Great location between el Malecón, playa del pacífico and restaurants. Walking distance to Soriana and all local shops. Updated property and great poolside view to the beach.
Stayed 2 nights in May 2025

10/10 Excellent

jeraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Azael

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicación, hotel accesible.
Stayed 2 nights in Apr 2025

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the registration are very polite
Stayed 4 nights in Feb 2025

10/10 Excellent

Jostin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Mar 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Feb 2025

4/10 Poor

Nancy

Disliked: Staff & service, room comfort

It was Ok.....

I was really excited to stay at this new hotel, however it was an ok experience. When checking in, there were so many teenagers in the lobby, not sure if there was an event, but the staff was clearly overwhelmed and not attentive. I had to get the staffs attention to be checked in, despite no one being in front of me. Their system was down, so they were not able to check me in right away. There was no apology for the wait, or complimentary beverage at the bar. They do have a bar, but no one was attending it. The elevators take forever to open and close. It was super congested that weekend with teenagers, they would run down the hallways, knock on doors and it seemed no one was monitoring the noise. With that said, you can hear everything in the rooms from the hallway and outside. I booked a room on the side of the pool, but was not accommodated and was provided a room toward the street which in the mornings gets super hot and bright. The last night I stayed there the bedsheets were not changed and when checking out they told me there were two pillows missing, which was not true, all the pillows were in the room. It was an alright experience, but honestly i had more expectations for a new hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Domenica

Stayed 3 nights in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Alondra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist was not welcoming.
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Closed to several bars. Very clean. I didn't like that pool bar opens at 12:30. Servers are very slow. They don’t sell/offer snacks in the pool area and they won’t let you bring snacks or alcohol
Stayed 3 nights in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente servicio
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina Lopez, Coachellaca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is walking distance, great staff, clean rooms only thing pool was dirty.
Stayed 7 nights in Aug 2024

8/10 Good

Alejandro

Liked: Cleanliness
Stayed 2 nights in Aug 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
they don’t sell alcohol worst customer service
Stayed 4 nights in Aug 2024

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Duy, San Lorenzo

Stayed 3 nights in Aug 2024