The Westin Maui Resort & Spa, Ka'anapali

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for The Westin Maui Resort & Spa, Ka'anapali

Property amenity
Property amenity
Club Suite, 1 Bedroom, Club Lounge Access, Ocean View (Hokupa'a Tower, Premier Suite) | Beach/ocean view
3 outdoor pools, cabanas (surcharge), pool umbrellas
Couples treatment rooms, body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly

Explore the area

View in a map
2365 Kaanapali Pkwy, Lahaina, HI, 96761
  • Place, Kaanapali Beach
    ‪2 min walk‬
  • Place, Whalers Village
    ‪3 min walk‬
  • Place, Kaanapali Kai Course at Kaanapali Golf Resort
    ‪7 min walk‬
  • Airport, Kahului, HI (OGG)
    ‪44 min drive‬

Room options

Room, 1 King Bed, Balcony (Kukahi)

8.4 out of 10
Very good
(45 reviews)
  • 340 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Resort View (Kukahi)

8.8 out of 10
Excellent
(20 reviews)
  • 340 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Lanai (Hokupa'a Tower, Extended Lanai)

10.0 out of 10
Exceptional
(1 review)
  • 340 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Kukahi Sundeck Room, Adults Only)

9.4 out of 10
Exceptional
(3 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Kukahi)

9.4 out of 10
Exceptional
(27 reviews)
  • 340 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (Kukahi)

8.8 out of 10
Excellent
(42 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Club Lounge Access, Partial Ocean View (Hokupa'a Tower)

9.2 out of 10
Wonderful
(5 reviews)
  • 400 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed with Sofa bed, Club Lounge Access, Ocean View (Hokupa'a Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 2 Queen Beds, Ocean View (Kukahi)

8.6 out of 10
Excellent
(7 reviews)
  • 340 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Ocean View (Kukahi)

9.2 out of 10
Wonderful
(17 reviews)
  • 340 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Club Lounge Access, Ocean View (Luxury Ocean, Hokupa'a Tower)

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed with Sofa bed, Club Lounge Access (Luxury Ocean View, Hokupa'a Tower)

9.0 out of 10
Wonderful
(8 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Queen Beds, Club Lounge Access, Oceanfront (Hokupa'a Tower)

10.0 out of 10
Exceptional
(1 review)
  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Club Lounge Access, Oceanfront (Hokupa'a Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Club Lounge Access, Ocean View (Hokupa'a Tower, Premier Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • 844 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Kukahi)

7.0 out of 10
Good
(2 reviews)
  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Club Suite, 1 Bedroom, Club Lounge Access, Ocean View (Hokupa'a Tower, Luxury Suite)

  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Club Lounge Access, Ocean View (Hokupa'a Tower, Top Floor)

  • 1396 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lanai (Hokupa'a Tower, Extended Lanai)

  • 400 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Queen Beds, Resort View (Kukahi)

8.8 out of 10
Excellent
(3 reviews)
  • 340 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Kukahi)

7.8 out of 10
Good
(12 reviews)
  • 340 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 Bedroom, Club Lounge Access, Oceanfront (Hokupa'a Sundeck Corner Suite)

  • 880 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms, Ocean View (Kukahi)

  • 1396 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Room, 2 Queen Beds, Hearing Accessible, Ocean View (Kukahi)

  • 340 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Bathtub Grab Bars, Balcony (Mobility Accessible, Hokupa'a Tower)

  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Roll-in Shower, Ocean View (Mobility Accessible, Roll-In Shower)

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Mobility Accessible, Club Lounge Access (Tub, Hokupa'a Tower, Luxury Ocean)

  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Hearing Accessible, Resort View (Kukahi)

10.0 out of 10
Exceptional
(1 review)
  • 340 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible, Ocean View (Kukahi)

  • 350 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed with Sofa bed, Club Lounge Access, Ocean View (Mobility Accessible, Tub)

  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 1 King Bed with Sofa bed, Roll-in Shower (Mobility Accessible, Hokupa'a Tower)

  • 400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Bathtub Grab Bars, Resort View (Mobility Accessible, Kukahi)

  • 340 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Hearing Accessible, Resort View (Kukahi)

  • 338 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Roll-in Shower, Resort View (Mobility Accessible, Kukahi)

  • 2340 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Resort View (Mobility Accessible, Kukahi)

  • 339 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Kaanapali

The Westin Maui Resort & Spa, Ka'anapali is adjacent to popular attractions such as Kaanapali Beach and Whalers Village. This 759-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants. It's connected to a shopping center in central Kaanapali and also close to Kaanapali Kai Course at Kaanapali Golf Resort and Black Rock.

What's nearby

  • Kaanapali Beach - 2 min walk - 0.1 miles
  • Whalers Village - 3 min walk - 0.2 miles
  • Kaanapali Kai Course at Kaanapali Golf Resort - 7 min walk - 0.4 miles
  • Kaanapali Golf Courses - 7 min walk - 0.4 miles
  • Drums of the Pacific Lū‘au - 10 min walk - 0.6 miles

Getting around

  • Kahului Airport (OGG) - 49 min drive

Restaurants

  • ‪Monkeypod Kitchen - ‬6 min walk
  • ‪Leilani's on the Beach - ‬6 min walk
  • ‪Hula Grill Kaanapali - ‬7 min walk
  • ‪Maui Brewing Company Ka‘anapali - ‬12 min walk
  • ‪Island Vintage Coffee - ‬5 min walk

About this property

The Westin Maui Resort & Spa, Ka'anapali

Luxury hotel on the beach, with 3 outdoor pools
Guests of The Westin Maui Resort & Spa, Ka'anapali have access to a full-service spa, 3 outdoor pools, and a 24-hour gym. Parking is USD 50 per day (USD 55 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 80. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a hot tub, conference space, and a 24-hour business center.
42-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free wired internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Lanais, iPod docks, and coffee makers are also available. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa by Westin has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, Swedish massages, and facials. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle up to 3 mi
  • Self parking on site (USD 50 per day; includes in/out privileges)
  • Valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 25 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hale A
  • Hale Moolelo
  • Mahele Market & Eatery
  • Waicoco
  • Wailele Luau

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole adjacent golf course
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping mall
  • Snorkeling
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business center
  • 3,924 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 57.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Internet access
  • Phone calls
  • Shuttle service

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 per person
  • Airport shuttle fee: USD 80
  • Airport shuttle fee per child: USD 80
  • Self parking fee: USD 50 per day (in/out privileges)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 057-397-0432-01
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA 057-397-0432-01.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maui Westin
Maui Westin Resort
Westin Maui
Westin Maui Lahaina
Westin Maui Resort
Westin Maui Resort Lahaina
Westin Resort Maui
Westin Maui Resort Ka'anapali Lahaina
Westin Maui Ka'anapali Lahaina
Westin Maui Resort Ka'anapali
Westin Maui Ka'anapali
Westin Lahaina
Westin Maui Resort Spa
Westin Maui Resort And Spa
Westin Maui Resort And Hotel Lahaina
The Westin Maui Resort & Spa
Ka'Anapali Lahaina
Westin Maui Hotel
Lahaina Westin
The Westin Maui Resort Spa
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort & Spa, Ka'anapali Hotel
The Westin Maui Resort & Spa, Ka'anapali Lahaina
The Westin Maui Resort & Spa, Ka'anapali Hotel Lahaina

Frequently asked questions

Are free cancellation options available at The Westin Maui Resort & Spa, Ka'anapali?

The Westin Maui Resort & Spa, Ka'anapali offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Westin Maui Resort & Spa, Ka'anapali?

As of Dec 10, 2025, prices found for a 1-night stay for 2 adults at The Westin Maui Resort & Spa, Ka'anapali on Dec 16, 2025 start from $440.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Westin Maui Resort & Spa, Ka'anapali?

This hotel is located in Kaanapali, just steps from Kaanapali Beach and Whalers Village. You'll also find Kaanapali Golf Courses and Kaanapali Kai Course at Kaanapali Golf Resort less than a mile away.

Will I be able to park at The Westin Maui Resort & Spa, Ka'anapali?

Yes, valet parking is offered for USD 55 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa at The Westin Maui Resort & Spa, Ka'anapali?

Heavenly Spa by Westin is the hotel's spa and services include beach massages, Swedish massages, and couples treatments.

Does The Westin Maui Resort & Spa, Ka'anapali include a casino on the premises?

No, The Westin Maui Resort & Spa, Ka'anapali doesn't have a casino.

Will I find an indoor pool at The Westin Maui Resort & Spa, Ka'anapali?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What will couples enjoy most about a stay at The Westin Maui Resort & Spa, Ka'anapali?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 3 outdoor pools and a poolside bar.

Does The Westin Maui Resort & Spa, Ka'anapali have a hot tub?

Yes, this hotel has a spa tub.

Does The Westin Maui Resort & Spa, Ka'anapali have a restaurant that serves breakfast?

Yes, The Westin Maui Resort & Spa, Ka'anapali has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will The Westin Maui Resort & Spa, Ka'anapali allow pets to stay free of charge?

Yes, dogs can stay for free at The Westin Maui Resort & Spa, Ka'anapali.

Does The Westin Maui Resort & Spa, Ka'anapali have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Westin Maui Resort & Spa, Ka'anapali?

The closest major airport to The Westin Maui Resort & Spa, Ka'anapali is West Maui Airport (JHM), which is 4.1 mi away (17 minutes by car). Another top airport is Kahului Airport (OGG), which is located 27.3 mi away (49-minute drive).

Are there rooms with balconies at The Westin Maui Resort & Spa, Ka'anapali?

Yes, every guestroom at The Westin Maui Resort & Spa, Ka'anapali comes with a lanai with some featuring ocean or garden views.

Does The Westin Maui Resort & Spa, Ka'anapali have a wedding venue on site?

Take advantage of the wedding venue at The Westin Maui Resort & Spa, Ka'anapali if you plan to say "I do" during your trip.

Reviews

The Westin Maui Resort & Spa, Ka'anapali Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 729 out of 1010 reviews
Rating 8 - Good. 153 out of 1010 reviews
Rating 6 - Okay. 62 out of 1010 reviews
Rating 4 - Poor. 27 out of 1010 reviews
Rating 2 - Terrible. 39 out of 1010 reviews

Reviews

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay in Kaanapali! Beautiful ocean front resort with the most gorgeous pools on different levels for adults only areas to child friendly pools with water slides. This resort has it all!
Stayed 4 nights in Dec 2025

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 5 nights in Sep 2025

4/10 Poor

Gaby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For a resort with such high reputation, I have been disappointed. My family had reserved 2 separate rooms and one party did not get flower Leigh’s because they were not considered “exclusive” which was rude, especially when they see some of us get them and not the others and were quickly denied when we requested if they could have them. Upon forming a line for the breakfast “buffet” we were questioned about our room number, how many people in our room and who knows what else in front of a long line of other guests while not asking others behind us the same information. The lack of discretion, and rudeness made us feel unwelcome. The “buffet” only had 2 choices of protein, salad, yogurt and 2 selection of pastries. Dinner had the same selection. Food was bland, burnt, or not thoroughly cooked. Not enough seating available to eat and yet not allowed to take our food to our room to eat comfortably. Bird poop on the chairs where we were eating, which was unsanitary especially if you have kids. Security asked to enter our room while we were napping, to fix or drill something on the wall behind our TV. We never received a notice on our door or a courtesy call about the interruption, but yet they made sure to leave a notice on our door that one of the pools was going to be off limits due to a private event. On a positive note, our room had a nice view. The beach was clean and peaceful. Housekeeping was amazing! They kept our room clean everyday and used my daughters toys to decorate
Stayed 3 nights in Aug 2025

10/10 Excellent

Fisnik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2025

10/10 Excellent

Venus, Reston

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk waits were long, and some of the reps weren't the friendliest.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah, Jersey City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what Hawaii should feel like. Being welcomed with flamingos is the best way to kick things off. Joven checked us in and was very thorough in explaining all the tips and tricks of the property. We highly recommend their club rooms (The Hokupa'a tower). The unique access you get to the Lanai area with an infinity pool, full breakfast in the morning, hefty snacks in the afternoon, and a private bar where you can enjoy the sunset every day is worth every bit. The hotel is within walking distance of several restaurants and shopping. I happened to visit when the hotel wasn't super slammed so we had no trouble getting pool chairs. Definitely try the Mai Tai at the hotel bar. Also Jerry at the hotel bar is hilarious - quite the comedian - and people were regulars just to see him.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rod

Stayed 4 nights in Aug 2025

10/10 Excellent

Annette Iris, Pembroke Pines

Stayed 3 nights in Aug 2025

10/10 Excellent

Oleg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , good beach , everything was good.
Stayed 6 nights in Aug 2025

4/10 Poor

Merve

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The bed was extremely uncomfortable, which is surprising and not what you’d expect from a hotel of this caliber. On top of that, the resort charges for beach chairs and umbrellas ($75!/day), and while they offer “cheaper” Tommy Bahama chairs for $30+, it feels absurd that such a property nickel-and-dimes guests this way. There’s also a mandatory $50 resort fee, which seems to just cover access to the pool and towels. Also, be aware that there's a $50 daily parking fee. The towel system itself is frustrating; service only runs 9am–6pm, you have to track towels with cards, and if you don’t return them in time you’re stuck going to the front desk after hours. For a supposed luxury resort, it felt unnecessarily complicated and inconvenient. On the positive side, the restaurants and food were very good, and the hotel really came through when our return flight was delayed 7+ hours. They allowed us a late checkout at no extra charge and even gave us a timed-room later in the day to shower and get ready, which was greatly appreciated. Overall, while there were some highlights, the comfort and guest experience fell short of what we expected for a “luxury” stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

Henry D

Stayed 7 nights in Aug 2025

10/10 Excellent

Manuel

Stayed 8 nights in Jul 2025

10/10 Excellent

Shea

Stayed 4 nights in Aug 2025

8/10 Good

Darby Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our view was excellent and the property is beautiful. We went during Hawaii’s “off” season, so there was some maintenance being done to the resort, including scaffolding. The beach is clean. They did shut off our water for a few hours in the middle of the day due to emergency maintenance. Do be aware that food and drinks can be quite pricey. We upgraded to the room with club access and $100 daily credit, which was well worth it. The walls are thin, so you will be able to hear your neighbors. There were many pools and areas to hang out. Overall a good stay!
Stayed 5 nights in Aug 2025

10/10 Excellent

Jala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was paradise 🌺
Stayed 5 nights in Aug 2025

10/10 Excellent

Corinne, Bothell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun resort with so many dining and activity options. Lovely staff and fantastic facilities.
Stayed 3 nights in Apr 2025

10/10 Excellent

ashton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Friendly and helpful staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Liver the
Stayed 5 nights in Aug 2025

8/10 Good

Arleen

Liked: Cleanliness, property conditions & facilities
Good stay.
Stayed 4 nights in Aug 2025

2/10 Terrible

negin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hello, I paid an additional $500 for the concierge experience, and what I received was unacceptable. From the moment I arrived, it was clear this service did not meet even basic expectations. At the regular check-in counter, I could have been checked in immediately, but I was directed to concierge instead—where I was left waiting over 40 minutes just to receive my room key. That is not a premium experience. Dinner was even worse. The so-called concierge lounge was overrun with more than 20 children of all ages—crying, screaming, and running around. It was chaotic and disruptive, making it impossible to relax or enjoy the meal. I spoke with several other couples, and they were equally devastated and frustrated. Many of us adults ended up leaving without finishing our meals. If this is marketed as a luxury, adult-focused experience, then families with children must be separated from guests who paid for peace, comfort, and quality. To make matters worse, the food itself was flavorless, poorly presented, and the chef was visibly grumpy. This was far from the elevated experience I paid extra for. Overall, the concierge upgrade or whatever experience they call it was a complete disappointment and not worth the cost.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Everything from our room to the staff to the food was perfect! Will definitely stay here again!
Stayed 7 nights in Jul 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

regina elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025