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Royal Kahana Maui by Outrigger

3.0 out of 5.0

Recent guest reviews

Bit much to Pay $111 for ending housekeeping and then if you want maid Service during your stay it's $25 with a 3 day minimum Charge! EVEN TO GET CLEAN TOWELS they wanted $75 Just know that before you book.

Location is perfect. There's alot of shopping thats close by, plus family friendly beaches. Staff are always good there, this is our third stay and woulf recommend this place to anyone.

This is my third time to Maui. My fiancé and I were on a budget so we found this deal. The hotel staff did not greet us one time. No eye contact/smile, nothing. The room had nice appliances, but carpet that looked like it hadn't ever been changed. There was mold on the curtains and in the shower. Cockroaches also in the room and mouse droppings along the corners of the wall. Walls are paper thin. Please don't waste your money. You can find a better deal somewhere else.

Maui Outrigger was a bargain for the money compared to other hotels in Maui. The facility was in a great location, clean and staffed with helpful and friendly people. It exceeded expections for the money spent.

When I arrive to the hotel, I opened up the guestbook in my room defined countless reviews about the cockroach problem in the room. I didn't want to believe it until I saw a cockroach myself :(

Hotel was dated with no beach access due to bad beach erosion. Bed was comfortable and small kitchenette was enough to get us through the week. Pool was heated. Parking was terrible. Spots are very small and had to squeeze in and out of spots even in a small car. We got what we paid for.

6th straight year here, sadly the beach is gone from storms and no access to any beach. Hopefully Mother nature brings it back nothing better then walking out the Hotel to sandy beaches, very sad. Still one of the nicest location next to the ocean if you want to hear waves and see whales from your Lani in January. Outrigger is back on site and they have always taken care of us.

Nice people love the clean pool. Love the friendly people and workers.

Staff was rude, when told about a beeping sound, I was asked if I wanted them to put in a work order. 2 calls later and a sleepless night it was fixed. These are condominiums NOT a hotel. The price was great for one night, BUT add that $100 cleaning fee and it's not a good price any more. We booked 2 studios with king size beds and ocean view. One room had a queen size bed and a twin bed, the other had an obscured view. Both rooms looked down on a construction site. It's about an hour from the airport. Not convenient for early flights, or early snorkeling trips.

The hotel was comfort and in a good location. The beach is beautiful but rough for small children. The pool is cleaned daily and great.

I loved the trip and the hotel was nice :) although I would've enjoyed complimentary breakfast for all the nights j was staying. But I did like how our room had a kitchen and utensils for us to cook. Loved how it was right on the beach, but don't like how they charge for cleaning. I think that should be included in the total price

This condo was great. Being right on the beach is what I like and you guys have the best condos around

We got married and stayed here for 10 days. We had to upgrade our room because the one we had was way too small, even for the two of us. I was happy with the room we ended up with, but had to argue with the attendant (after traveling for 24 hours) because there was a problem with our reservation. After we got settled in everything was ok. Beware, there isn't much within walking distance. You'll certainly need a car if you stay here. Overall it was pretty good.

These condos are little out of town but on good location. The biggest gripe I got is cleanliness, it's very outdated and little dirty. We saw cockroaches in our first condo leading us to promptly change our hotels.

my wife and kids have been here at least one time a year,most years twice a year since 2003 so i want to say its a great place to stay and will be going back in about 90 days

The location of the building and the staff were outstanding. There were some amenities that looked nice, but we didn't make use of any of them. It was a 30 second walk to the beach from the back door of the condo, and we could see the ocean if we took two steps out the door which was fantastic. However, they don't have housekeeping come to your room unless you're staying for an extended period, in my case they came once during an 8 day stay, and cleaned for what I assume was five minutes or less. There were three used dishes in the sink, which they simply ran water over and placed on a kitchen towel as if they were cleaned, but they obviously were not because there was still stuff on them that came off when I wiped it softly with my hand. Aside from "cleaning" those, all they did was make the bed and replace the towels. They charge you $75 if you want any extra housekeeping. Then they charge you a mandatory $75 fee upon checkout for housekeeping to clean for the next renters. Which would be fine, but they appear to do the same type of cleaning - nowhere near a $75 value. The condo was dirty when we arrived, and there was a spill on the floor right inside the door that was still there the day housekeeping came. Nothing smelled clean the entire time we were there, except for what we had cleaned ourselves.... It is a great location and the people working the front desk and stuff are fantastic, but that is all.

We had a great time the view from are room was beautiful, we couldn't have asked for better....going to the beach in the morning about 6:30am to watch the turtles was alot of fun good times.. And have a washing machine and dryer was good i didn't go home with dirty clothes.....the king bed we loved it.. we will be back ....

Thought we were staying in Lahaina but the hotel was in the same zip code, not in Lahaina which is where we wanted to be. This was further away. Also had to pay $79 fee for cleaning the room when we left! That was their policy!

We got to the hotel after a long flight and drive, and told the clerk "Tim" that we were checking into our honeymoon. He completely ignored me and continued on with checking us in (strike 1). We got up to the room and it smelled of urine (completely groos)!!! The maid's only came ONE TIME during our stay, but upon checkout they charged us over $75.00 for a CLEANING FEE!!! I had read that it was only 1 minuet from Kaanapalli which is the only reason I booked it in the first place in actuality it was about 15 minutes from Kaanapalli (strike 3). The Location was terrible. It was far away from everything, and did not have a restaurant, bar or even a very good beach. There was no spa either. I would not reccommend this for anyone. The staff was rude, the location was bad, and there were no amenities or beach.

Should not have been a $75 cleaning fee on exit. Also NO cleaning services during stay.

Room options

Room, 2 Bedrooms, Oceanfront

King 1 | King 1 | Sleeps 6

Room, 1 Bedroom, Oceanfront

King 1 | Sleeps 4

Room, 2 Bedrooms, Garden View

King 1 | Sleeps 6

Studio, Garden View

King 1 | Queen 1 | Sleeps 3

Guest reviews for Royal Kahana Maui by Outrigger

Everyone (9) Business (3) Couples (99) Family (50) Friends (6) Other (10)
3

pay for housekeeping?

Everyone

Bit much to Pay $111 for ending housekeeping and then if you want maid Service during your stay it's $25 with a 3 day minimum Charge! EVEN TO GET CLEAN TOWELS they wanted $75 Just know that before you book.

By on Aug 25, 2017

4

favorite spot to stay

Everyone

Location is perfect. There's alot of shopping thats close by, plus family friendly beaches. Staff are always good there, this is our third stay and woulf recommend this place to anyone.

By , from Phoenix, Az. on Jun 6, 2017

2

you get what you pay for

Everyone

This is my third time to Maui. My fiancé and I were on a budget so we found this deal. The hotel staff did not greet us one time. No eye contact/smile, nothing. The room had nice appliances, but carpet that looked like it hadn't ever been changed. There was mold on the curtains and in the shower. Cockroaches also in the room and mouse droppings along the corners of the wall. Walls are paper thin. Please don't waste your money. You can find a better deal somewhere else.

By , from CA on Jun 3, 2017

5
Everyone

Maui Outrigger was a bargain for the money compared to other hotels in Maui. The facility was in a great location, clean and staffed with helpful and friendly people. It exceeded expections for the money spent.

By , from Texas on Apr 10, 2017

1

cockroaches

Everyone

When I arrive to the hotel, I opened up the guestbook in my room defined countless reviews about the cockroach problem in the room. I didn't want to believe it until I saw a cockroach myself :(

By on Apr 6, 2017

3

eh, not much more than that....

Everyone

Hotel was dated with no beach access due to bad beach erosion. Bed was comfortable and small kitchenette was enough to get us through the week. Pool was heated. Parking was terrible. Spots are very small and had to squeeze in and out of spots even in a small car. We got what we paid for.

By on Mar 30, 2017

3

great location

Everyone

6th straight year here, sadly the beach is gone from storms and no access to any beach. Hopefully Mother nature brings it back nothing better then walking out the Hotel to sandy beaches, very sad. Still one of the nicest location next to the ocean if you want to hear waves and see whales from your Lani in January. Outrigger is back on site and they have always taken care of us.

By on Jan 24, 2017

5

nice place

Everyone

Nice people love the clean pool. Love the friendly people and workers.

By , from cabrales on Aug 10, 2016

2

not a hotel, $100 cleaning fee! bed size error.

Everyone

Staff was rude, when told about a beeping sound, I was asked if I wanted them to put in a work order. 2 calls later and a sleepless night it was fixed. These are condominiums NOT a hotel. The price was great for one night, BUT add that $100 cleaning fee and it's not a good price any more. We booked 2 studios with king size beds and ocean view. One room had a queen size bed and a twin bed, the other had an obscured view. Both rooms looked down on a construction site. It's about an hour from the airport. Not convenient for early flights, or early snorkeling trips.

By , from Texas on Jun 29, 2016

4

first maui trip

BusinessTravelers

The hotel was comfort and in a good location. The beach is beautiful but rough for small children. The pool is cleaned daily and great.

By on Dec 18, 2015