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City Express Matamoros

2.5 out of 5.0

Recent guest reviews

A good place to stay in the city. Pleasant, helpful staff. Good security. Good bedrooms, basic but with everything you need. Nice shower , better than where I lived in Matamoros a few years ago. Good basic breakfast. I would recommend for a short stay.

Hotel location is quite OK, near the airport and not far away from the city. So on the + and -'s + It is clean + Staff is friendly although English is not their strong part but you can manage ok :) + Bed is comfortable + They seem to have shuttle to the airport • Breakfast is average. • There is no real wardrobe but a stand to leave your stuff. - Big minus is that the windows don't open, I had a killer headache the first night and to get fresh air I had to go out which is not really convenient at 3 a.m. - Rooms are kind of small for my taste.

This hotel was for the most part very clean. You have to remember that it is in Mexico and it is not a 5 star hotel. The towels were a bit worn, but all in all functional. Shower had a bit of pressure. Sheets on the bed were not changed during the 4 days we were there. The one thing I would suggest is for them to dust the sheets a bit. Now onto customer service. Everyone was very courteous. I was impressed in that we tried to leave a tip for the maid, and she kindly wrote a note and thanked us but explained that she was not able to take anything out of the room while it was occupied. So if you want to tip, you have to give it to her personally. Everyone again has excellent customer service training. Now onto the breakfast... Delicious! Not powdered eggs. Fresh cut fruit! My only suggestion would be for them to mix it up a little. After the 3rd day, Chilaquiles were the last things I wanted to eat, LOL, even though they were yummy. I would definitely recommend this hotel and I would come back.

Habitacion descansable., buena atencion., buen desayuno. esta a Buena ubicacion en la ciudad., me agrada que tenga alfombra el cuarto., y sugiero 2 botellas de agua, por favor., y si es possible café en la habitacion. Gracias.

Muy bueno servicio, ya que cuenta con transportación, desayuno gratis y el personal que te atienden es muy amable, el aseo de las habitaciones es muy bueno, este es una buena opción para hospedarse para los viajes de negocios.

El recibimiento de la persona en recepción fue muy cordial y me agradó mucho espero seguir contando con ese tipo de servicio ya que es muy importante la buena imagen de todos los servicios que ofrecen

Mal servicio en recepción falta de preofesionalismo, mal servicio de transporte, se fue la luz por el clima y la planta de emergencia no aguanto se estuvo mucho tiempo sin luz muchos clientes se fueron

Se fue la luz y la planta no funciono por un muy largo periodo de la noche. En ningún momento el personal se preocupo en informarnos lo que pasaba y si tendría solución. Ni una disculpa por lo sucedido

Por el precio que cobran están excelentes sus servicios, la comida estuvo rica y en recepción fueron amables, cuando solicitamos que nos hacian falta un par de toallas no se tardaron mucho. Recomiendo ampliamente este tipo de hoteles ya sea por viaje de negocios o en familia.

Necesito mis facturas porfavor gracias. necesitan mas personal, amable la resepcion pero ayudaria que esten alertas al cliente ya que no hay personal suficiente los huespedes se quedan en la noche y necesitamos atencion en la noche.

Pedro Cárdenas, Infonavit Buenavista Matamoros TAMPS

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

City Express Matamoros is located 3.6 mi (5.9 km) from Casamata Museum and 6.9 mi (11.1 km) from University of Texas at Brownsville. This 113-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Schlitterbahn Beach Waterpark is also 31.8 mi (51.2 km) away.


Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.


The 113 rooms are air-conditioned and have desks. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected.

Property features

City Express Matamoros features a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a 24-hour business center and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 29 reviews