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City Express Matamoros

2.5 out of 5.0

Recent guest reviews

Hotel location is quite OK, near the airport and not far away from the city. So on the + and -'s + It is clean + Staff is friendly although English is not their strong part but you can manage ok :) + Bed is comfortable + They seem to have shuttle to the airport • Breakfast is average. • There is no real wardrobe but a stand to leave your stuff. - Big minus is that the windows don't open, I had a killer headache the first night and to get fresh air I had to go out which is not really convenient at 3 a.m. - Rooms are kind of small for my taste.

This hotel was for the most part very clean. You have to remember that it is in Mexico and it is not a 5 star hotel. The towels were a bit worn, but all in all functional. Shower had a bit of pressure. Sheets on the bed were not changed during the 4 days we were there. The one thing I would suggest is for them to dust the sheets a bit. Now onto customer service. Everyone was very courteous. I was impressed in that we tried to leave a tip for the maid, and she kindly wrote a note and thanked us but explained that she was not able to take anything out of the room while it was occupied. So if you want to tip, you have to give it to her personally. Everyone again has excellent customer service training. Now onto the breakfast... Delicious! Not powdered eggs. Fresh cut fruit! My only suggestion would be for them to mix it up a little. After the 3rd day, Chilaquiles were the last things I wanted to eat, LOL, even though they were yummy. I would definitely recommend this hotel and I would come back.

Muy bien todo. Tal cual lo esperaba. Formal, limpio, staff servicial, vías accesibles a toda la ciudad. Sin duda una cadena hotelera que da lo que promueve. Excelente opción para los que viajamos de trabajo.

Me trataron muy bien atencion exelente el desayuno mejoro muchisimo respecto a hace 6 meses que estuve ahi y felicito a la cocinera espero siga mejorando mas las habitaciones limpias y comodas no hay fallas al momento

quiero felicitar a un trabajador en particular de nombre Juan, al parecer de apellido Hernandez, que me apoyo en todo lo que necesité, desde direcciones, comida, transporte, etc., toda la cadena cityexpress deberían tener un trabajador como el, servicial, amable, respetuoso, no tengo palabras para agradecer su atención. Muchas gracias y felicidades a Juan.

Estuve muy pocos días en el hotel, esta céntrico, el personal es muy amable, cuenta con desayuno gratis. Buenas instalaciones, suficiente espacios en las habitaciones, wifi y servicio de transportación gratis.

Buen hotel, cuenta con todos los servicios, el trato del personal es muy bueno, la cama esta muy cómoda, lo único seria el desayuno aunque es muy bueno tiene muy poca variedad me parece que pueden mejorar.

Buena ubicación, buen servicio habitaciones como siempre cómodas limpias, excelente clima. Atención del personal y su desayuno de cortesía bueno. Con base de taxi seguro,con clima Facturación lista. El centro de computadoras muy bien Lo recomiendo ampliamente.

un buen hotel para descansar , las instalaciones limpias con habitaciones equipadas con lo necesario, con buena seguridad, con un desayuno muy rico autentico mexicano, lo único que les cambiaría seria la atención al cliente las recepcionistas con muy mala cara, mal servicio al cliente no brindan ni una sonrisa o un contacto visual pésima actitud. de ahi en fuera todo muy bien!!

He visitado varios hoteles city, y este no es la excepcion en servicio y comodidad!! Rico desayuno, habitacion limpia y comoda, señal de tv buena con buen servicio en recepcion. Tarifa accesible de acuerdo a lo que incluye. Lo recomiendo.

Pedro Cárdenas, Infonavit Buenavista Matamoros TAMPS

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

City Express Matamoros is located 3.6 mi (5.9 km) from Casamata Museum and 6.9 mi (11.1 km) from University of Texas at Brownsville. This 113-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Schlitterbahn Beach Waterpark is also 31.8 mi (51.2 km) away.


Dining

Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.


Rooms

The 113 rooms are air-conditioned and have desks. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected.


Property features

City Express Matamoros features a fitness center, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a 24-hour business center and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 19 reviews