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Recent guest reviews

Lukewarm water was hottest you can get in the shower; bathroom door would not close; no bagged breakfast offered in lieu of hot breakfast which was not permitted due to corona virus

Not bad for one of few options in the area! Staff is cooperative and cleans well.

Was on the way and clean quiet and nice, pleasant staff

The place is kind of secluded however the room was surprisingly good and decent sized

The property is very outdated. The room smelled strong of mildew and the carpet was old and dirty. The only reason this hotel is able to charge what they do is because there is not a better hotel in town. I’ve paid the same rate to stay in a Hilton. If I were to visit the town again I would try a different accommodation.

Clean room, comfortable bed. Breakfast could be improved, but was adequate.

It was very nice for the night. The room was clean.

Bed covers that staff lay at the door Of Bed had stains on both beds Only had 2 full size towels when room was booked for 4 people.

Double Queen room has basic amenities and features very comfortable beds and pillows. The hotel is showing its age but every area is spotless, a tribute to the cleaning staff and hotel management. The free breakfast is made in-house and the buffet is refilled often. The front desk staff is friendly and helpful.

I walked in after a 3 hr drive and was greeted by a woman who could not find my reservation under my last name. I showed her my reservation and she said it was canceled. I explained to her that I never canceled and her look was like she was telling me I was pretty much Out of luck. I watched and listened to her argue with a male receptionist who canceled my order as he denied it at first and later on admit that he canceled it. He said it was canceled because they did not have any more vacancy. I asked why was I not notified before driving to the location? They said whoever i booked the rooms with should of called me. Afterwards the female receptionist said well we only charged you $71 I said I was charged $90 and she told me The people i booked my room with charged me $90. I was very confused, upset and angered. She later told me they will put me in a room but not sure if I can have a room for the next day. I said I drove 3 hrs to come her and this is unacceptable. She told me well, talk to the morning manager, if someone doesn't show up by 4 more than likely I can have their room. I went to the room very angrily and waited to call in the morning. The guest next to me were heavy smokers the other guest had a barking dog. The smoke travelled in my room and that dog kept parking periodically. This was very bad and sad for your company. I will not be using your company or staying at this hotel again.

The only thing was Saturday night we didnt know there was a International water tasting contest at the dinner there. So there was no where to park that night till 9:00 pm. Other that that it was a very nice stay!

The walls were thin so... the party people in one room faded into the construction workers getting up in the other room. Loud night and morning.

room was bigger than we expected..could have a better sign and better location for it. almost missed the entrance...thought it was a little over priced for the location of a little town in the hills of wv...

nonsmoking room smelled of smoke, dark halls,no elevator to 2ND floor,hard to find...way off road w/poor signage,town itself...kind of beat. Sorry!

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Generally, the stay was fine, but I wouldn't return there. It's easy to miss the correct turn to the hotel. The staff are okay. Several machines were not working, like ice and coffee. The restaurant called Angus & Ale doesnt' have a have a beer license yet (they do have steak, however).

If you are looking for a clean place to sleep with Internet access this is a good value for the money.

My husband and I had a very relaxing time the desk clerk was very nice the room was very clean and the cleaning ladies went out there way to make us feel very comfortable

Valley Rd Berkeley Springs WV

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

SureStay Plus Hotel by Best Western Berkeley Springs is located within a few miles (5 km) of Museum of the Berkeley Springs and Berkeley Springs State Park. This 57-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free full breakfast is included with your stay and awaits you each morning. Enjoy a leisurely bite to eat at Angus & Ale, the hotel's onsite restaurant.


Rooms

SureStay Plus Hotel by Best Western Berkeley Springs's 57 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers, free toiletries, and bathrobes. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests of SureStay Plus Hotel by Best Western Berkeley Springs enjoy access to free WiFi in public areas, conference space, and a business center. Free parking is included with your stay. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a seasonal outdoor pool, a computer station, and free newspapers.

Room options

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Berkeley Springs

Everyone (5) Couples (5) Business (2) Family (10)
2
Family Family

Lukewarm water was hottest you can get in the shower; bathroom door would not close; no bagged breakfast offered in lieu of hot breakfast which was not permitted due to corona virus

By , from Pittsburgh, PA on Oct 3, 2020

4
Family

Not bad for one of few options in the area! Staff is cooperative and cleans well.

By on Jan 7, 2020

5
Family

Was on the way and clean quiet and nice, pleasant staff

By on Dec 6, 2019

4
Family Family

The place is kind of secluded however the room was surprisingly good and decent sized

By on Nov 2, 2019

3
Family Family

The property is very outdated. The room smelled strong of mildew and the carpet was old and dirty. The only reason this hotel is able to charge what they do is because there is not a better hotel in town. I’ve paid the same rate to stay in a Hilton. If I were to visit the town again I would try a different accommodation.

By on Jul 21, 2019

3
Everyone

By on Apr 29, 2019

4
Everyone

Clean room, comfortable bed. Breakfast could be improved, but was adequate.

By on Sep 14, 2018

4
Everyone

It was very nice for the night. The room was clean.

By , from Baltimore, MD on Nov 27, 2016

3

overnight stay

Everyone

Bed covers that staff lay at the door Of Bed had stains on both beds Only had 2 full size towels when room was booked for 4 people.

By on Nov 21, 2016

4

comfortable hotel with a stellar staff

Everyone

Double Queen room has basic amenities and features very comfortable beds and pillows. The hotel is showing its age but every area is spotless, a tribute to the cleaning staff and hotel management. The free breakfast is made in-house and the buffet is refilled often. The front desk staff is friendly and helpful.

By , from Charlotte, NC on Oct 12, 2016

SureStay Plus Hotel by Best Western Berkeley Springs

1776 Valley Rd, Berkeley Springs, WV 25411
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