Savoy Le Grand Hotel

It was my first holidays to marrakech, didn't know what to expect, the whole experience was beautiful. So much to see madina market is so colour full. The whole city comes alive after 9pm savoy hotel is so beautiful and the staff is wounderfull. There is so much to do one week wasn't enough planning to go again very soon. Will be staying in the same hotel. All thanks to karim boushra making my trip so joyful. Without his help I would not have enjoyed it as much

This hotel is pretty (on the inside), clean and has good services like a gym, spa etc. However, don't go here expecting the real Savoy treatment. Before arriving, I emailed the hotel 4 times to tell them that we would arrive at 10am and would require early check-in. I had no response and we weren't allowed to check in until 3pm so had to sit in reception for 5 hours (it was 40 degrees and didn't fancy going out with leggings and a jumper on). Also, customer service is NOT one of the hotel's strong points - the staff at breakfast are slow, abrupt and not very attentive. My favourite part of the hotel experience was the accessibility of sun beds and the piano player in the bar at night.

A lovely hotel in a good location with two pools. The main pool is fabulous with different styles of seating however the quiet pool should be renamed the forgotten pool the beds are not cleaned and often have bird poop on them the umbrellas are all broken and a lot don't work at all of the 6 large cantilever umbrellas only one actually works. The pool waiters only come around to skive in the unused bar at the rear and don't stop to ask if you want a drink. Drinks are very expensive with a can of coke costing 50 dirham which is about £4 and the same for 750ml of water. You are not allowed to bring food or drink into the hotel and even if you are walking in with a bottle of water from walking around you are subjected to overly assertive reprimand and requests to leave the offending items outside or use them before entering the hotel I read my booking there is no mention that you can't drink your duty free or buy a bottle of water at the store next door this is just a ploy to get guests to pay 50 dirham for the same coke that is 6 dirham next door I understand fully that these things cost more in a hotel but the inflated price is a little to much and the absurd ban on food or drink from outside of the hotel just ridiculous. I admit I am a rebel I smuggled in a chocolate bar last night Shame about the forgotten pool it really is quite a lovely peaceful area and the ridiculous rule on the food ban the hotel is quite lovely otherwise and staff are really friendly

Very nice property in middle of Marrakech with two pools, several places to eat and connected to a nice mall. For us the best part was the personal attention paid by the staff when we had our breakfast. From getting us very hot water for our tea to making a special omelette for my wife. For a very large hotel, personal service of this level was a very pleasant surprise.

Just returned from an amazing stay and this beautiful hotel. Upon arrival we were delightfully greeted by Fatima at the front desk who went out of her way to accommodate our needs. She was friendly, helpful and went over and above to help all guest. I hope the management commend her as she is clearly a valuable member of the team who genuinely cares about the hotels guests. The hotel it self is beautiful, well kept and clean. The hotel food is good, in fact this was my 3rd time in Marrakech and the food at the Savoy was by far the best I've tasted from other hotels. The breakfast was good with lots of choices. The hotel rooms are beautiful and well thought out and the grounds are stunning, with plenty of sunbeds, with different variations. The pools are great too and again well thought out. Even though it was Ramadan the staff kept smiling and worked hard to please guest through the very hot sunshine. The Savoy Marrakech is now my place to stay when visiting Marrakech, which hopefully will be very soon. The location is also the best as it's within walking distance to the Medina and the old town. Once again thank you to Fatima who made our stay. Looking forward to returning to the Savoy Le Grand. Thanks again for an amazing stay.

Great hotel, friendly staff especially the concierge team and the guest relation service , they have provided a high quality of service. thanks guys for everything. The hotel is next to Buddha bar which offers super evening entertainment, as well as a shopping mall attached. I will recommend it!!

We stayed 5 nights at the Savoy Le Grand, arriving on the eve of Ramadan. The staff were all friendly, smiley and very helpful. I hear the first few days of Ramadan are the toughest and the team at the Savoy Le Grande we’re unflinching with their friendliness and energy. Service wasnt always quick or overly attentive but it was always with a smile and conversation - this is something we found reflected across the city (people are just relaxed here, considering we are on holiday and have plenty of time it was nice to go at a slower pace). The hotel grounds and pools are beautiful, the sunbeds in the pool are a nice touch and where I spent most of my days. The water is cold but when the temperature is pushing plus 32 degrees (and you’ve been baking in the sun) you wouldn’t want it any other way. The room itself was spacious, clean and we had everything we could want. Some of the parasols looked a little tired and need fixing or replacing and due to coming out of season not all the facilities are open such as all the pool bars or restaurants. I’m not sure I’d call it a 5 star but it’s definitely a very good 4 star and we had a fantastic time.

Great hotel. Good service for example Taha was very nice person. Very kind and take good care of us everyday at the swimmingpool. I enjoyed my stay in this hotel. It’s a very clean hotel with big rooms. Will visit this hotel again!

This was a 5 star hotel with 1 star service. Looks the part, but service is poor. And God forbid if you walk in with a female, me and my fiancé were constantky harraased every day by staff and security asking who we were and what room number.... every day and I was there for 7 nights, all we wanted to do was use the hotel restaurant and my fiancé was made to feel like a prostitute by staff. It got so bad my partner refused to enter the hotel and just waited for me outside. ROOM - the hallway to the room smelled like dirty socks.... God knows how old the carpet is, but it stunk. Once upon entering the room it smelled no better, it actually smelled like a toilet. Keep in mind this a 5 star hotel... supposedly. Stayed all over the globe and never smelled a 5 star hotel so bad. ROOM SERVICE - I wanted milk for my tea, called 3 days and waited 3 days, it never came. Had to go to the supermarket next door. Calling the room sercive team they sounded like they wanted to be anywhere but there, most blunt and lazy tone you'll hear, it was actually funny. Lol Bella Lounge - had to wait 30 minutes to be served, and this was after getting up twice to be asked to be served. I ordered a shisha, smoothie & dessert for 2. After 45 minutes of waiting i approached a lady who I believe was the manager and said their is onky 5 other customers and I have ordered shisha and its been 40 minutes her reply was "I know you have ordered it. Its coming" lol after an hour of waiting i left for another hookah bar Mandaloun and the shisha came within 10 minutes. The Smoothie was like water, & the dessert was cheap. Staff and manager were really inattentive. Upom leaving I was furious mainly at how my partner was approached every day and made to feel like a criminal, I spoke to the manager who apologised, seemed genuine and gave me her e-mail and said the next time I book she would make it up to me, and upgrade me, as I am a constant visitor in Marrakech. I e-mailed and messaged a few times to no reply. So it was all a charade in front of other customers. Overall it's a beautiful hotel, rooms smell, breakfast 5/10, room service is poor. The only positives were the friendly concierge, check in staff and maids who made me feel welcome ao I can't slate them.