The worst staff and stay, they made me forget my ID at the front desk very rude and unprofessional staff
My room was great. The property itself is well located and very pleasing.
Good property in Marrakech. A little further away from Medina but a 20-25min wall which is doable. Great pools, great fitness center, large property. A wonderful retreat away from the Medina. Plus there is a good size mall connected to it where you can get drinks, snacks and lunch easily and cheaply.
Great service and staff. Clean room. No complaints
nice hotel close to the market and other areas. The only issue was there was no airconditioning when we went in December and it was extremely and uncomfortably warm at night. Breakfast was excellent.
Terrible service, way overbooked at breakfast. Guy who helped us get a taxi to the airport told us a fare that was way higher than it should have been.
Hotel is beautiful and its location is perfect but receptionists need more training and etiquettes.
In a nut shell.... Nora an absolute sweetheart... Management cold ... 11:15 pm b 4 settling in for the night I noticed sliding doors to deck of suite not lockable .. Called front desk... X2 told to pack up ....Took an hour or so for anyone to show than another hour to find a room ... Than doors didn't work in that room either... Another room door not work there... Said they'd someone up to fix ... It's almost 3 am and a sweet young man who works at hotel & as confused as I fixed it... Upon check out I get a bill for local taxes for the 5 night stay... I suggested the least they could do was cover those taxes which by the way were minimal maybe a 1/4 of a 1 night stay... Manager came out.... Tried to tell me Expedia wants that tax... I explained my understanding is that local taxes unless stated are pd at the property.. .. Due to the property .. Told him I had no room for almost 4 hrs till 3 am...I might add I was traveling alone if had had someone with me may not have been that big a deal... I lock my deck doors in my own home at night....I did ask after listening to him rant...is there something wrong with you..?. He stormed off into his office never to be seen again... But the staff who saw this ... Said this is normal behavior... They it seems not to impressed by their supervisor... All I could think of was a toddler having a temper tantrum ..other issues as well.... It's like a shiny red apple ... Looks beautiful until you bite into it and find its rotten on the insid
Generally a good hotel, with a few rather serious flaws. One, finding a waiter or waitress around the pool or even standing AT the pool bar takes a half hour to an hour. Staff in the pool area is practically non-existent. Worse, they aggressively enforce a policy of no outside food or drink. We thought they were searching our bags as a security precaution... no, they were looking for "inappropriate" fruit and drinks from the grocery store. I have stayed in hundreds of hotels around the world, never seen a hotel with a policy like this. Rather ridiculous.
Great staff we had a wonderful and fun time Thank you Savoy staff for making our star so enjoyable
It was very good hotel and very good condition .close to everything I recommend this hotel to everyone
Security at the front door demanded to check my girlfriends bag upon our return from simply just going next door to buy a bottle of water. The bag checks were not a problem until we saw other patrons going through the door with their bags unchecked. We complained to the front desk staff who believed it to be employees. They were dressed like party goers, so this was not likely. This practice was uncomfortable, unnecessary and inconsistent for some. If you enter the hotel through the via the mall. You are never asked by the solitary guard stationed there for anything except your hotel key card. I very much feel like she was being profiled.
Located in Hivernage, Savoy Le Grand Hotel is next to Avenue Mohamed VI and Menara Mall. This 368-room, 5-star hotel has 2 indoor and 2 outdoor pools, along with a full-service spa.
Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. There are ample dining options with 3 onsite restaurants, including Le Metropole, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include furnished balconies or patios, minibars, and coffee makers.
Savoy Le Grand Hotel features a full-service spa, 2 indoor pools, and 2 outdoor pools. Onsite parking is available, both free self and paid valet parking (EUR 10 per day)—also useful is an airport shuttle (available 24 hours) for EUR 20.00 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this luxury hotel include a children's pool, a gym, and free WiFi in public areas.
The worst staff and stay, they made me forget my ID at the front desk very rude and unprofessional staff
My room was great. The property itself is well located and very pleasing.
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
Good property in Marrakech. A little further away from Medina but a 20-25min wall which is doable. Great pools, great fitness center, large property. A wonderful retreat away from the Medina. Plus there is a good size mall connected to it where you can get drinks, snacks and lunch easily and cheaply.
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
Great service and staff. Clean room. No complaints
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
nice hotel close to the market and other areas. The only issue was there was no airconditioning when we went in December and it was extremely and uncomfortably warm at night. Breakfast was excellent.
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
Terrible service, way overbooked at breakfast. Guy who helped us get a taxi to the airport told us a fare that was way higher than it should have been.
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
Hotel is beautiful and its location is perfect but receptionists need more training and etiquettes.
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards
In a nut shell.... Nora an absolute sweetheart... Management cold ... 11:15 pm b 4 settling in for the night I noticed sliding doors to deck of suite not lockable .. Called front desk... X2 told to pack up ....Took an hour or so for anyone to show than another hour to find a room ... Than doors didn't work in that room either... Another room door not work there... Said they'd someone up to fix ... It's almost 3 am and a sweet young man who works at hotel & as confused as I fixed it... Upon check out I get a bill for local taxes for the 5 night stay... I suggested the least they could do was cover those taxes which by the way were minimal maybe a 1/4 of a 1 night stay... Manager came out.... Tried to tell me Expedia wants that tax... I explained my understanding is that local taxes unless stated are pd at the property.. .. Due to the property .. Told him I had no room for almost 4 hrs till 3 am...I might add I was traveling alone if had had someone with me may not have been that big a deal... I lock my deck doors in my own home at night....I did ask after listening to him rant...is there something wrong with you..?. He stormed off into his office never to be seen again... But the staff who saw this ... Said this is normal behavior... They it seems not to impressed by their supervisor... All I could think of was a toddler having a temper tantrum ..other issues as well.... It's like a shiny red apple ... Looks beautiful until you bite into it and find its rotten on the insid
Dear guest , First of all we would like to thank you for choosing savoy le grand hotel Marrakech and for sharing your feedback after your recent stay. We are happy to read that you liked our pool area, our lobby , our staff and our location . However we are sorry to hear that we didn't meet all your expectation. We take complaints very seriously and we have taken good note of your comment in order to avoid these situations again. We hope you will be willing to give us the opportunity to welcome you once again and we promise to do our best to make your stay unforgettable. Warm regards,
Generally a good hotel, with a few rather serious flaws. One, finding a waiter or waitress around the pool or even standing AT the pool bar takes a half hour to an hour. Staff in the pool area is practically non-existent. Worse, they aggressively enforce a policy of no outside food or drink. We thought they were searching our bags as a security precaution... no, they were looking for "inappropriate" fruit and drinks from the grocery store. I have stayed in hundreds of hotels around the world, never seen a hotel with a policy like this. Rather ridiculous.
Dear Guest, First of all we would like to thank you for taking the time to post your review here on Expedia after your recent stay at Savoy Le Grand Hotel Marrakech. We are pleased to know that you have enjoyed our hotel and that you liked our pool and your room . However we are very sorry to know that we didn't meet all your expectations when it comes to our security policy, but we can assure you that it's all for the pure safety and security of our guests. We really hope to welcome you again soon for another stay Best regards,
Great staff we had a wonderful and fun time Thank you Savoy staff for making our star so enjoyable
Dear Guest, It was a pleasure to have you as our guests at Savoy Le Grand Hotel and we are glad to know that we succeeded in providing you a holiday that left you truly satisfied. Your appreciative words will be conveyed to the team and we look forward to welcoming you back again in the not too distant future. Kind regards, Amine Lamnyi E-Commerce Manager
Dear Customer, We would like to thank you warmly for your comment following your experience at the Savoy le grand hotel Marrakech. We were delighted to learn that your stay with us gave you great satisfaction, and that you appreciated the service offered by the members of our teams, our tasty gastronomy, the facilities and equipment of the hotel and the advantageous location for Marrakech visitors. We have also taken note of your remarks, we have transferred them to the departments concerned for processing because at the Savoy our priority is to satisfy you and to provide you with a service worthy of the name and It is thanks to your remarks that we can improve our Service quality. We hope that we will have the pleasure of welcoming you once again. Best regards