4/10 Poor
Sheryhann
Jan 27, 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was truly lovely. Zineb is a gem and the manager of the riad, and the girls who work with her are kind and attentive.
Despite the riad being beautiful, I gave this place two stars for several important reasons. First, the heating did not work, and it was very cold at night. On the first evening, a staff member tried to fix it for 30–40 minutes without success. I was exhausted and accepted a second blanket instead. The next day they said it was fixed, but it still did not work, and the room temperature dropped to about 15°C (59°F) (check pic when i click on room temp button to get sensed temperature in room)
My room was on the main floor, so I could hear every noise and had very little privacy. In the morning, it was difficult to feel comfortable. The internet was also very poor, and I could barely get a signal in my room.
Everything inside the riad was very expensive, with prices in euros. They charged 2 euros for a tea that is usually free outside.
Finally, there was a serious issue with payment. They insisted on cash only without giving any advance notice. I explained that I only had enough cash for my taxi to the airport. Despite this, they waited until the very last minute, when I was about to leave for my flight, to take out the card machine. I felt cornered and stressed, and worried about missing my plane because of their lack of organization.
While the staff was kind and the riad is beautiful, these issues significantly affected my stay.
Sheryhann
Stayed 2 nights in Jan 2026
