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Palais de l'Ô

5.0 out of 5.0

Recent guest reviews

I stayed for öne nite, the riad was empty. Scary place @ nite, u cant go out, no transportation ,no shops, 45min far from the city. The food iş bad, the shower did not work. The next morning, friend of mine, a french citizen came over to stay @ pool, they aşk her for her passport to let her stay in the room which was their right. But @ the reception they said that we have to leave the hotel by noon ,cant use the pool nor have a lunch because a group was about to arrive. So we decide to go somewhere else to spend the day. At check out, since my night was already paid through the site, they charged me extra 100$ because my friend came over 2h & used the pool and they said if ı dont pay they will call the police .well, its not a place with hospitality and amneties, its rip off experience. I suggest many safe hotels in Marrakech close to everything. Very bad experience, Place to avoid. U will regret ur stay.

This hotel was a beautiful, peaceful haven in the Palmeraie. From the moment we arrived, Youssef greeted us warmly and welcomed us to Palais de l'Ô with mint tea. We had booked a room on the ground floor- however, Youssef upgraded us for free to a nicer, bigger, beautiful room on the second floor filled with light and with a huge terrace just for us. Our room was also beautifully prepared with roses and candles. The pool area was perfect, so peaceful and sunny, and the restaurant overlooks the pool so our dinner was nice and romantic. The gardens were also amazing and well cared for, filled with roses, bright green grass, and other flowers. The whole hotel was beautiful and the service, particularly Youssef's friendliness and helpfulness, was wonderful. It seems that most negative reviews concern people who did not research the hotel very well- yes it is a taxi drive away from the Medina, but so are all the hotels in the Palmeraie. We specifically booked two nights in the Medina and then three nights in the Palmeraie to balance out being within the Medina in the center of the action for the first half and then in the peaceful, quiet Palmeraie to relax in the hotel for the other half of the trip. So if you plan correctly and learn about different Marrakech locations before booking hotels then this shouldn't be a problem. Thus we would highly recommend Palais de l'Ô. It was the perfect, most relaxing, most beautiful retreat in the middle of the Palmeraie and the friendliness of the staff made us feel at home.

A lovely building with a great pool and lots of loungers. A perfect escape from the hustle and bustle of Marrachech (and home!). The staff were wonderfully friendly. We stayed for 4 nights and ate in every night. There are views of the snow capped mountains from the gardens, and the spa was very impressive. I would recommend this place for a relaxing break.

We planed to stay there for three nights but left after 2 days! Staff does not speak english, everything is broken (doors, windows, pool) and the staff is not really friendly. They did not really care if we were happy and just did their job, kind off. So please do yourself a favour and don't go there.

We went there end of the year and the hotel was so incredibly cold - not only the room but also the public areas - that we had to flee it after the first night. The furniture is extremly shabby and the breakfast poor. They sold it as 5-star hotel but it is far from that. Perhaps it had been 30 years ago. It is outside the city sourrounded by dusty fields in the middle of nowhere. You have to pay about 30 Euros to get to Marrakech by taxi.

Worn out, they don't heat their pool as they mention on their website, the spa is empty and you have to warn them 4 hours ahead of time to turn on the steam room, pillows are all stained and used, broken flower pots outside of rooms, dirty ashtray in room upon arrival, almost no service, they don't turn on lights so it's very dark. And the wifi almost never works.

Three and half stars. We had a lovely stay here, very relaxing. The amazingly helpful staff make this place worth a visit. The rooms are nice, with amazingly comfortable beds. Breakfast was okay but service was painfully slow. The food generally was of good quality and the manager organised different menus for us upon request. The spa is very poor, treatment was slapdash and it wasn't particularly welcoming or clean. The pool area is really very nice and the gardens were stunning. Overall this place needs a bit of money spening on it, new sun loungers, new dining area etc. The tiredness of the hotel is balanced out by the service but only just. It is also extremely reasonable and so a bit of a bargain for a short week getaway.

This hotel was simply beautiful. The staff were lovely, helpful and accommodating. We had a fabulous time. The food in the hotel was really good, especially their traditional dishes. Tried pretty much everything and loved it all. Our rooms were gorgeous, when we arrived they were strewn with rose petals and candles. It was simply stunning. There was local wine in the room, a mini bar, a safe deposit box. The bathroom was strewn with rose petals and tea lights. Shower was amazing, great water pressure, always hot. Beautiful soft white towels and robes. Absolutely loved this hotel. You will need a taxi, but the hotel can provide this. Pool was idyllic, sun loungers are for two and so comfy. The hotel was modern but very every bit of it was defined by Moroccan architecture and design. Definitely going again, it is perfect for a romantic break or group travel. It is a real authentic Moroccan retreat.

This is a beautiful hotel in the middle of nowhere!! When we went we were the only people in the hotel. It was dead and it was July!! Breakfast was poor - they didn't understand what we were saying so all we got was bread, orange juice and mint tea. The rooms were very beautiful and styled elegantly. Booked some massages at the spa.. The lady came 30mins late and then did a 60minute massage in 20mins and within those 20mins she was missing for 10mins. She did this for 3 of us and then we just said there was no point in any more. She clearly was uninterested and finishing a 60min massage in 20mins!!! Complained to the manager and refused to pay. She didn't have anything to say back to that. This is a nice hotel but honestly it is in the middle of nowhere, and there is nothing to do here. Stay somewhere else, it is not worth coming here. It is dead here and swimming pool is small. food menu is bad aswell so u will starve here!!

We stayed here for three days. There were not many people staying in the hotel so it was generally fairly quiet. Check-in was clumsy at best. We arrived early and knew we wouldn't be able to check in right away, so we sat down for some lunch. The check-in time came and went, so we asked the front desk who said it still wasn't ready. We were told they would come collect us. 45 more minutes went by before we made eye contact with a staff member who made the, "oh gosh! I forgot all about you!" face and hurried off to get our keys. We had a room in the back of the hotel, away from the pool which was ideal for us. The bed was massive and very comfortable. There was a desk and a minibar which you can squeeze a bottle of water into. There is also a fully functional safe in the room. The toilet is in a separate room from the shower over bath. The water was warm and the water pressure was good. Be aware that it's in French and that 'C' stands for chaud which is hot. The odd thing about the shower was that there was no curtain or glass to keep the water from splashing out. There were two robes to use, and they were very soft. Perhaps one of the best things about it was how shockingly soft the bath towels were! It was heaven. Outside the room is a little patio with a cushioned bench to sit upon. We took advantage of sitting outside the first night, but the following days it rained and the cushion was wet. The pool was nice and there are several double pool beds available with towels provided. Even though the hotel wasn't especially full, the beds filled up quickly. The beds are great, though, and have the ability to offer some shade. There were quite a few children, and I imagine they were terribly bored for much of the trip because there are no children's facilities. The children's pool is only about a foot deep and went unused so the people who were attempting to relax were constantly interrupted by the screams of children. The grounds are well manicured and there are gorgeous flowers all over. We even saw the occasional tortoise munching away on the vegetation. Water was on the expensive side at the hotel, so we went out and bought a few lires at the supermarket, along with cheese, bread, and wine. You are not meant to do this, but in order to save a significant amount of money we did but very discreetly. The restaurant at the hotel is VERY expensive and the service is friendly but definitely lacking. They often forgot basic requests or cutlery and they ran out of ketchup. The food the serve is good enough and not too far out of one's comfort zone. You can get chicken sandwiches, or a kofta sandwich or a tuna salad. The coffee in breakfast is not good, and I really struggled in the mornings to choke it down. There were lots of grounds (I hope) in it and was very bitter. The breakfast, which was included, is very interesting. You are brought pastries and bread and fruit and something like a pancake and also an omelette if you like. All of it was very tasty, but very sweet. Our biggest complaint is the wifi. You are given the wifi password, which is easy to remember which is good things because you are required to enter the password constantly. The wifi very seldom connects, and even when it says you are connected you are unable to use the internet. Other times (less than a quarter of the time) it works perfectly. The wifi never worked in the room. We had bought a sim in the airport and it was lucky that we did because we would not have had internet connection otherwise.

Route de Fes Km 12, Douar Oulad Jallal Marrakech

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Palais de l'Ô places you 7.7 mi (12.4 km) from Bahia Palace and 8.2 mi (13.2 km) from El Badi Palace. This 5-star hotel has 20 rooms and welcomes guests with free breakfast, a full-service spa, and an outdoor pool. Jamaa el Fna and Marrakesh Museum are also within a 30-minute drive.


Dining

Free breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/café.


Rooms

All 20 air-conditioned rooms feature minibars, safes, and phones. Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries.


Property features

Palais de l'Ô features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available on request) for MAD 300 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a library.

Room options

Unik Palace Room

Full 1 | Sleeps 3

Unik Prestige Suite

Full 1 | Sleeps 4

Unik Palace Suite

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 207 reviews