Kenzi Farah - All Inclusive Available5.0 out of 5.0
Recent guest reviews
This is a very late review for what I consider one of the best hotels where you can stay in Marrakech. I went there with my husband for a week in January 2010 and we loved everything about it: the swift check in, the cleanliness, room and bed sizes, location, the overall comfort and also the breakfast food. I hope they will continue to provide this good service. Beware of the taxis waiting outside they charge 4 times more than a regular taxi that you can stop yourself from the main road. I gave Kenzi Farah 4 stars only as the prices that they charge for fizzy drinks in room fridges are a literal rip off! We didn't realise this until the checkout when we were billed 300 MAD around £25 for 2 cans of Fanta and 1 can of Coke. I have been to much more expensive hotels around the globe and was never charged such a silly amount for what really costs less than £2.
by far the worst hotel I have ever been to! I don't understand how people rave about this place. the staff (apart from the pool bar and one or two in the restaurant) were rude and obnoxious. there were chipped cups that easily could cut anybody. the food was appalling, many lunches myself and my mum had crisp sandwiches from the room. there was no balcony, we were meant to be in a deluxe room, we definitely weren't. the best bit about that hotel is the Moroccan restaurant. the town/market is very busy however a lovely sight to see and the smell of street food is divine. the spa is very clean and the massages are very good but obviously this is extra charge. they are shut now until April for renovation and I still wont be going back. a manager explained that the staff are so slow and unhelpful is because they are old and have been working at that hotel for a long time and they "cant get rid of them". in conclusion, awful hotel and will not be returning!
We went in September and had the best time! Was really panicked after reading some of the reviews on here but they're completely wrong as long as you go with the right expectations. For the price the food is good, plenty of choice with the other two restaurants, beautiful pool, flowing drinks and clean rooms. We found the service to be good as long as you realise that English isn't the first language of a lot of the staff so of course they're not going to be your new best friend. Polite enough and helpful.
As our family holiday is still fresh in our minds, i'd thought i would take the chance to summarize our experience. Personally it was my 4th time in Marrakech, with the rest of the groups 1st time (a total of 10 ppl traveling). The hotel definitely wasn't what we were expecting from an advertised 5-star hotel. We had arrived to the hotel as planned, slightly earlier than the actual check-in time. We asked if it was ok to check in early, and we were told it would be fine, and that we should wait 20 mins for the rooms to be ready (3 rooms, 2 family rooms and a Superior room). After waiting an hour there was no sign of rooms, I had to constantly ask what the status was but their response was that the room was still being cleaned/ prepared. After nearly 2 hours waiting in the lobby with 4 children and an elderly mother who is diabetic, i once again approached the check-in desk and was greeted by a different member of staff (Majda), she referred to her colleague on the status of our rooms and they started speaking in Arabic/ French. She then said to us that her colleague made a mistake on our rooms and we’d have to wait further for our rooms, her colleague had initially allocated pool view rooms for all of us. We just wanted our rooms, and were not fussed if it was pool facing or not. I spoke to Majda and told her that my mother is diabetic and she needed rest and food, she said she would allocate one room for now and that we can go for food at 12:30pm, and we should come back 2-2:30pm, for the other rooms After having lunch and then all 10 of us going to our mothers room, it was approx. 3pm, after which the other 2 rooms were made available to us. I understand that we were early, but we were told it was ok to check in early and have the rooms. The other list of issues we had during our stay was follows: 1. The toilets had a spray nozzle, which were broken and kept leaking. Over 3 days we had a constant drip which we used the towels to mop up every few hours. We mentioned this to the front desk and they would say we need to be in the room for someone to come in and fix. At this answer we were not happy as when we stayed in the rooms no one turned up. And so I had to have several conversations with different staff and tell them that we will not spend our holiday time waiting on someone to come and fix their hotel. At which point they took it on board and changed the pipe (pictures attached). As you can imagine going to the toilet we constantly got our clothes wet as the floors were wet due to the leak. 2. We had to request that more than 2 towels be placed in the family rooms and not just 2, no slippers were provided until the last Friday of our stay 3. Our safe wasn’t working, and it took 2 days to fix 4. During the day, the rooms would get hot, so you would think you can just put the AC on, but ACs in all rooms gave out hot air, i enquired about this and the response was that in this season the AC is turned off 5. The bathrooms had bathtubs, some members of the family prefer having baths rather than showers, however we were horrified when we say that the hot water had a brown colour to it, i enquired about this several times and was told someone will come and fix it, but this never changed. 6. The hotel advertises spare pillows in the cupboards, 2 out of 3 rooms didn’t have extra pillows, as we had enough of enquiring on many things, we decided to borrow a pillow from the other rooms 7. The power sockets next to the bed never worked, again after enquiring nothing was done about it 8. In one of our rooms the fridge was not working, after several days they changed it and when we checked out we noticed we were charged for Heineken drinks, this was a shock to us as no one in our family drinks 9. I’m not sure what type of magnetic cards this hotel uses for the room keys, but they were poor, we were very careful in keeping our cards separate from other cards, mobile phones etc., however once every 2 days the cards would stop working at which point we would need to get them reprogrammed, i have never experienced this in other hotels 10. The hotel is classed as a 5 star on their website, please reconsider this, i understand it can be considered a 5 star in morocco but to many it defiantly wouldn’t. I would have expected tea making facilities, slippers, robes in the rooms as a minimum, however this was not the case 11. We booked non-smoking rooms however all the rooms smelt of cigarettes, and nothing could be done about this 12. When we arrived the hotel was rather quite over xmas, one of our lunches i noticed a cockroach in the restaurant, i pointed it out to the waiting staff, and he just kicked it to the side!!! 13. Finally, we booked 2 family rooms and 1 superior rooms, however we noticed no difference in the rooms allocated to us all, so i enquired about this, i spoke to Majda and she told me that she gave us 3 family rooms telling us that the superior rooms have smaller beds. Had we known this on day one and not on day 3 then we should would have requested the rooms we paid for however she decided upon herself to allocate a room which was less in price and amenities than what we had paid for. The superior rooms are meant to have the Garden view. And the family rooms are meant to have a balcony. These were not what we got at all, we were given rooms that faced the streets and no balcony, the rooms where we had families of four had 1 chair to sit on with the other room having 2 chairs. Overall the hotel experience was not what we had expected and definitely what i would expect from a so called 5 star hotel. This was our first big family holiday with 3 generations. It was my mother's first trip abroad and we had hoped the hotel would be up to scratch.
I stayed here with a Gate1 group. As with any hotel arrival, 30 people pile off of a bus ready to get to their rooms. We were ushered to the lobby downstairs and waited. I stepped out to the pool area to explore and was scolded to come back inside by reception. They poured mint tea for the group, and several group members put their glasses back on the counter where they were reused for other group members. Interesting start. The grounds are beautiful. The pool area is very nice. Great outdoor dining options at the bar by the pool. Bar staff was very nice. Breakfast was delicious. I loved the vast options and the omelet station. The room was warm and a bit stale inside. We opened the window to air out the room which helped, but our placement on the roadside was a bit noisy. The hotel was in a great location. Approximately 25-30 minutes to the Jemaa el-Fna marketplace. A lot of dining options nearby.
The room was spacious. Well appointed but a little worn. We were there as part of Gate1 so can talk about value, but it was nice. Breakfast buffet was plentiful with made to order omelettes. Beautiful grounds
Hotel is nice and only 5-10 minutes from the airport (depending on which robbing taxi driver you had). A daily tax fee of 2.60 Euros per person per night is payable on arrival (15.60 Euro in our case) which we were aware of however the receptionist tries to baffle and confuse asking for 75 Euros and then switches to Dirums when you query it then cant speak English when you produce proof of the actual tax charge, We paid in local currency but then as seems to be the norm in Morocco they don't have any change so they just keep it. On the whole the rooms were very comfortable and clean and staff are friendly but the air-con seems to be set to 30 degrees with the control knob removed. Food in the all inclusive buffet restaurant is nice enough but very similar most days with various combinations of meat, potato and rice. We did book for the Mediterranean restaurant one night for a change but only 4 other people in there, no atmosphere and the food choice extremely limited and seemed like it had been microwaved straight out of the box. Pool area is nice but the pool is freezing as not heated so no one uses it.Would stay again but it is by no means a 5 star hotel
Stayed here twice. Really worth getting the "all inclusive" yellow wrist bands, giving you all 3 buffet meals, drinks including beer, wine and spirits complimentary during your stay. Efficient and friendly check-in. 1st stay - room feels like a 3* mainly in the bathroom - no tissues and a dirty shower curtain over the bath needed replacing. Everything else was satisfactory. Great pool, lots of sun loungers, packed in like sardines in a can and unfortunately many guests hog them with used towels, suntan lotion, sunglasses etc while they go off for lunch or back to their rooms for a couple of hours. Lots of sun or shade options. The pool bar served great drinks and bar snacks 10am to 8pm. Buffet food was fresh, tasty and creatively displayed with a large range of ethnic foods available - there was something different every day. I had a traditional hammam followed by a massage at their spa ... hammam scrub product nearly tore my skin off, the massage was relaxing, I would rate it 8/10. 2nd stay - Easy and efficient check-in. Room (2200) is quiet with good air-con, pool view, beds as requested, ("all inclusive" yellow wrist bands applied, meaning beer, wines and spirits included in the food and beverage option) - everything was just as we booked on booking.com. Clean shower curtain this time - yet one day housekeeping forgot to replenish our towels, soaps, toilet paper and it was 7.15pm before we were able to shower after a long hot and frustrating day shopping at the Medina - had to approach reception twice on this matter. Again, the buffet food is wonderful, fresh and creative. The evening bar has a great buzz with live entertainment. This hotel is situated in Hivernage area - a little more upmarket with a variety of restaurants, cafes, shopping mall all walking distance. The Medina is a short 5 minute taxi ride (pay no more than 20 dirhams and be firm on that) and taxis are located right outside the hotel gates. A horse & carriage ride is a lovely way to travel in the cool of the evening, will set you back approx 100-200 dirhams (pay more dirhams to get a fancier carriage). The staff at Kenzi are friendly, efficient and go out of their way to assist you. Definately a hotel with value for money and we will return here when next in Marrakech.
being in the spa that is supposed to be a quiet place, there is a person in the pool doing nothing much noise which is unpleasant since it is a place of rest, also splashes a lot of water wetting, I kindly ask that if you can swim more slowly and threatens me that he is someone very important in the hotel and that he will not change his way of swimming because it bothers me.
Having stayed in Marrakech before chose this hotel as the one we previously stayed in had negative reviews and the cost of this hotel was more expensive so great expectations Stayed here for a week with a friend It appeared the hotel allowed smoking anywhere We couldn't sit in the bar at night because it was like a smog with all the smoke Other guests were complaining about it Food in the evening in the buffet restaurant consisted of 1 tagine dish either Beef, Lamb, Chicken or Vegetable all of which appeared to be the same recipe 1 Fish dish and 1 meat dish eg meatballs served with rice or couscous The restaurant was constantly running out of cups, saucers, small plates and spoons and when we went to get a drink in the bar they were running out of glasses Did look at the other restaurants but nothing on the menu to tempt the taste buds All sounded really bland The best meal we had was when the hotel was being reviewed by the local press Wow what a difference in food choice The entertainment in the bar consisted of a man on a keyboard and a girl singing The songs were repeated nightly There was a violinist playing in the restaurant but he also repeated his music daily We constantly had problems getting in our room with both key cards that had to be reset in reception Overall the staff were really friendly and our room was kept spotless but should have gone back to the Rui hotel
- Walking distance to Palais des Congres
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in Hivernage within a short walk of Palais des Congres, Kenzi Farah - All Inclusive Available is within a mile (2 km) of other popular sights such as Koutoubia Minaret. This 385-room, 5-star hotel has a full-service spa along with an outdoor pool and an indoor pool. Located in central Marrakech, the hotel is also near Jamaa el Fna and Menara Gardens.
Free buffet breakfast is offered each morning. Enjoy dining at one of 2 onsite restaurants including Mediterros, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 385 air-conditioned rooms provide refrigerators, minibars, and safes. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.
At Kenzi Farah - All Inclusive Available, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 2535 reviews