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Hôtel Chems

4.0 out of 5.0

Recent guest reviews

This hotel is in a good location, however, it really needs some repair. We had a family suite. The air con system was really insufficient (even keeping the curtains shut all day) and the whole place is in a state of disrepair. The first room we were given had a broken bathroom door which would not shut. Most of the staff were friendly and helpful, they provided a small fridge we requested.The pool menu was quite good. We ate in the restaurant one evening and were very disappointed. I would not stay here again.

We spent 2 night at this hotel mid april, the hotel was half empty wish is good, staff are friendly. I was very satisfied considering what i paid for my stay, the location is just perfect !!! 10 minutes away from jamae el fnna place.

Myself and my partner stayed here for a week, we had a good stay but there are improvements that need to be made! Positives: The receptionist Youssef was lovely, very attentive to our needs, answered all of our questions and helped us with ordering a takeaway to our room! He is bilingual and speaks fluent English which is a perk so was able to translate things to us perfectly! The breakfast buffet was good there was a wide range of food that we could eat it was lovely to have freshly picked oranges in the morning. The restaurant lay out was nice and staff was friendly although many could not speak English. The bar was nice and the staff were friendly. The drinks were nicely prepared and the barman tailored my chosen drinks to my tastes which was also lovely. The pool was good and the outdoor activity (table tennis) added a nice touch to the atmosphere. Our room was ok, the view was ok, the facilities in the room were good and the overall cleanliness of the room was to our expectations. The indoor shop was nice, the shop manager was really lovely, very knowledgable of products, Marrakech, and sizing etc. There was a wide range of activities that could be done outside of the hotel, through the independent company that is located near the indoor entrance of the hotel. Negatives: The majority of staff do not 'speak your language' as advertised on booking.com. A high majority speak French and/ or Arabic which was made very clear through verbal interaction. Prior to arrival, I called the hotel several times to query things and was hung up on by a rude member of staff as she did not understand English. We had to use Youssef throughout the duration of our stay as he understood English perfectly. We felt that this was unfair on him because we feel that when working in a hotel that is going to attract all types of people, language and customer service should be integral aspects! Our room was falsely advertised online, it does look very different visually than in comparison to the online photos. We suspect that these photos were published in earlier years. Our bathroom could have been improved, there was mould in and around the bath, the water pressure was not good and the flush took awhile to get back to a reusable state. The pricing for the activities outside of the hotel (arranged by the private company) were very very expensive for two people which caused us not to invest in any! We noticed that on the outside of the hotel there are four stars below its name which we do not feel should be the case. We feel that three stars would be reasonable with improvements made. The hotel is not couple friendly and we would recommend for families or large groups. Overall, the stay was good but we would not stay here again.

This Hotel is nothing like the pictures it is so outdated and needs a complete makeover, everything is old and not working properly from the bathroom sink so the poolside lounges, even the chairs and tables in the restaurant need replacing, the rooms are less than average standard and no toiletries where provided. The staff where ok, I would never stay there again. The breakfast was so bland and not much to offer unless you like crossiants and sweets. No sliced bread!!! Cant say anything really good about it

Decent hotel with the standard hotel facilities. Pool area was clean and had a life guard. Staff were all nice and rooms were ok. Location is ok - close to the market. But you can hear the clattering at night. It's secure with security guards. The problem is they overcharged me and didn't refund me enough. I have emailed twice now and nobody is replying. Funny how they replied quickly before we arrived. I guess that is Morocco overall. Everyone is hustling to make a few extra dirhams. Tip: make sure you deal with any issues before leaving.

Having read some reviews below I was a little apprehensive about our trip but I must admit everything about this place was perfect to us. Staff were friendly and understood English no problem, breakfast was good as it set you up for the day. The pool was amazing, just what you need in 40+ degree weather. Wifi was great too, it even worked in our room which was a bonus. Some people have criticised that this is not a 4* hotel, it's Morocco we are talking about here not Europe. The room was just what we needed, cleaners provided fresh towels every day and the safe was added security to keep our passports and money safe. Saying that the TV and air con didn't work in our room but seeing as how we were only there for 3 nights we didn't really care. If you're looking for a place that's close to the main square and has a lovely pool to laze by and keep cool in during the hot days then look no further!!

We stayed for a few nights in June. The staff were very friendly and welcoming to us each day. Our room was nice and comfortable and the balcony is cute. Breakfast each morning was good, but the coffee machines aren't great (cappucino button makes a hot chocolate). The cleaners do often just open the door as they knock or before they even knock, and the drains are very slow to drain in the sink and bidet. Those are the only complaints we have about Hotel Chems. It is a four star Hotel, but that is probably according to Morocco standards. It is a great price though, especially considering the great location! We walked to the square every night and had dinner there. When returning to the Hotel in the evenings the security outside the Hotel check your room number before you can enter the property, which I find great as it prevents unwanted people from entering at night. Oh, we also did a quad excursion, booked through a desk at the Hotel, which was fun - but the Quads were not in great condition and need maintaining - so I'd rather book an excursion elsewhere if we return.

The location is amazing, just minutes away from the market! Besides what a lot of people say about the staff, I had no complains as they could easily understand english. Staff related the only downsize are the ones working in the bar. Really slow service and be carefull when paying, always check your change because 2 in 3 times they just tried to give us the wrong change. The pool is good, the rooms are big and clean and for the price you price I doubt you get better! The internet/wireless is good as well.

Recently visited this hotel for 10days with my friend on our annual visit to Marrakech. I was worried having read some reviews but have to say I was pleasantly surprised! Hotel is in a great location, has a great pool, friendly staff (we were particularly well look after by lovely Esteen(?) around the pool. Yes the rooms are basic but how much time do you spend in your room in Marrakech anyway? We were not charged for our safe, it was clean and comfortable and we had a wonderful view of the mosque! The only downside was that we booked a trip through the tour operator at the hotel and were charged a different price than was advertised in French in the wall. Having stayed in many hotels in Marrakech over the years, we thoroughly enjoyed this one and will be back next year!!

We booked the hotel early this year, and for the price we payed we can't complain about the room we had, was cleaned every day, comfy bed. The pool area was pretty good too. Breakfast had a small selection of scrambled and boiled eggs, pastries, cereals, meats and cheese, but heard there is a bigger selection when it is not Ramadan. The location was the best thing about this hotel. Also book an excursion with the hotel to go quad biking in the dessert and around the lakes which was awesome! All the staff were friendly, and spoke better french than English but we got by. A couple on reception speak very good English Would stay here again if ever back in Marrakesh.

Avenue Hommane Al Fetouaki Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret and Jamaa el Fna
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Medina, Hôtel Chems is within a 5-minute walk of Koutoubia Minaret and within 15 minutes of other popular attractions like Jamaa el Fna. This 4-star hotel welcomes guests with 145 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Marrakech, it's also close to Saadian Tombs and El Badi Palace.


Dining

Free breakfast is offered each morning from 6:30 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 145 rooms are air-conditioned and have an array of amenities, including balconies, safes, and phones. 23-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets.


Property features

Guests staying at Hôtel Chems enjoy access to a full-service spa, an outdoor pool, and an outdoor tennis court. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Single Room

Full 1 | Twin 2 | Sleeps 1

Standard Twin Room

Twin 2 | Sleeps 2

Superior Double Room

Full 1 | Twin 2 | Sleeps 3

Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 719 reviews