4/10 Poor
Ali
Traveled with partner
Feb 17, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The 72 Riad was located a very short distance from the Bacha coffee which was pointless as we couldn’t get in 3 days in a row. The area was peaceful but we did have to walk a fair distance to nice restaurants and sigh seeing areas but we like walking so it was fine for us. The riad was beautiful and we used the spa which was also amazing.
The staff was kind and attentive also .
However our experience with the manager was not good and definitely not to the standard of the riad.
We arranged transfer to and from the riad. The charge for this doubled at check from 250mad to 500mad baring in mind we were only 20 min away. I emailed the manager to ask whether fast track was necessary this time of the year ( Feb 11th) as there was a lot of scaremongering online. She advised that this was imperative. She quoted us 2200mad which I thought was very high. When I asked if this was both ways she said it was. Firstly the airport was empty and very quiet so we didn’t need it at all. When we arrived at the airport we had no fast track facility. We asked at the fast track desk and we was not on the list. The lady manning the desk told us this service would have cost us 660 mad each!
The manager ripped us off and would have charged us 4400mad for fast track. She also tried to charge us £386 for the atlas mountain. We paid £59 for both of us for 2 more areas and lunch: she also quoted us double for the balloon ride and we declined.
The locals were lovely be more wary of managers in riads.
Ali
Stayed 3 nights in Feb 2025
