Ensana Hvezda - Imperial

4.0 star property
Family ski hotel with full-service spa

Choose dates to view prices

Photo gallery for Ensana Hvezda - Imperial

Garden
Interior
Indoor pool, sun loungers
Reception
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Hot Tub
  • Pet friendly
  • Gym
  • Parking available

Explore the area

Map
Goethovo Namsti 7, Marianske Lazne, 353 01
  • Marienbad Museum
    ‪1 min walk‬
  • Spa Colonnade
    ‪6 min walk‬
  • Casino Bellevue Marienbad
    ‪14 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪48 min drive‬

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Room options

Imperial - Superior Plus Single Room with Wellness and Fitness Access

  • Sleeps 1
  • 1 Twin Bed

Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

  • 20 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Neapol - Superior Double or Twin Room with Wellness and Fitness Access

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Hvezda - Junior Suite with Wellness and Fitness Access

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Large Twin Beds

Hvezda - Premium Single Room with Wellness and Fitness Access

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Marianske Lazne

Ensana Hvezda - Imperial places you next to Marienbad Museum and Municipal Museum. This 4-star hotel welcomes guests with 239 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Marienbad Museum - 1 min walk - 0.1 miles
  • Colonnade by the Singing Fountain - 3 min walk - 0.2 miles
  • Spa Colonnade - 6 min walk - 0.4 miles
  • St Vladimir Church - 9 min walk - 0.5 miles
  • Casino Bellevue Marienbad - 14 min walk - 0.8 miles

Getting around

  • Marianske Lazne Station - 5 min drive
  • Vaclav Havel Airport (PRG) - 104 min drive

Restaurants

  • ‪Modrá cukrárna - ‬7 min walk
  • ‪Classic Cafe & restaurant - ‬9 min walk
  • ‪Fuente Cafe - ‬6 min walk
  • ‪Royal Restaurant - ‬5 min walk
  • ‪Café park Boheminium - ‬14 min walk

About this property

Ensana Hvezda - Imperial

Family ski hotel with full-service spa
Guests of Ensana Hvezda - Imperial enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is EUR 14 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 135 per vehicle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and TVs. Bathrooms have hair dryers, bathrobes, and slippers. Minibars, safes, and phones are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

Czech, English, German, Russian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Train station shuttle on request
  • Onsite parking available only on request
  • Covered self parking on site (EUR 14 per day)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski passes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 buildings
  • 4 floors
  • Built in 1819
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 18 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.04 per person, per night. This tax does not apply to children under 18 years of age.
  • Spa fee: EUR 0.6 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3)
  • Covered self parking fee: EUR 14 per day
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts major credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Ensana Hvezda - Imperial Hotel
Dhsr Hvezda Skalnik Hotel
Dhsr Hvezda Skalnik Hotel Marianske Lazne
Dhsr Hvezda Skalnik Marianske Lazne
Ensana Hvezda - Imperial Marianske Lazne
Ensana Hvezda - Imperial Hotel Marianske Lazne

Frequently asked questions

Is free cancellation available at Ensana Hvezda - Imperial?

Ensana Hvezda - Imperial offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do within easy reach of Ensana Hvezda - Imperial?

This hotel is located in Marianske Lazne, just steps from Marienbad Museum and Colonnade by the Singing Fountain, and within a short walk of Spa Colonnade. You'll also find St Vladimir Church and Casino Bellevue Marienbad less than a mile away.

Is parking available on site at Ensana Hvezda - Imperial?

Yes, covered parking is offered for EUR 14 per day.

Is there a spa available at Ensana Hvezda - Imperial?

There is a full-service spa available for guests to enjoy and services include Thai massages, hot stone massages, hydrotherapy, and aromatherapy.

Does Ensana Hvezda - Imperial include a casino at the property?

No, Ensana Hvezda - Imperial doesn't have a casino.

Will I find an indoor pool at Ensana Hvezda - Imperial?

Yes, this hotel has an indoor pool along with a hot tub.

Is Ensana Hvezda - Imperial good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Ensana Hvezda - Imperial?

Yes, guests can enjoy a spa tub at this hotel.

Does Ensana Hvezda - Imperial feature a restaurant that includes a breakfast menu?

Yes, Ensana Hvezda - Imperial serves free buffet breakfast each morning from its restaurant.

Does Ensana Hvezda - Imperial allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Ensana Hvezda - Imperial for a fee of EUR 18 per pet, per night.

Does Ensana Hvezda - Imperial have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Ensana Hvezda - Imperial?

The closest major airport to Ensana Hvezda - Imperial is Karlovy Vary (KLV-Karlovy Vary Intl.), which is 24.6 mi away (44 minutes by car).

Can I book a room with a balcony at Ensana Hvezda - Imperial?

No, there aren't any guestrooms with balconies at Ensana Hvezda - Imperial.

Ensana Hvezda - Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 22 reviews
Rating 8 - Good. 13 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

VOLODYMYR, Boca Raton

Stayed 6 nights in Apr 2024

8/10 Good

Heidrun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 3 nights in Oct 2024

10/10 Excellent

Ursula

Stayed 4 nights in Oct 2024

10/10 Excellent

Burkhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

MARIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Stayed 3 nights in Aug 2024

8/10 Good

Matthias

Stayed 9 nights in Mar 2024

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wunderbar, aber …

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Volker

Stayed 3 nights in Feb 2024

8/10 Good

Heiner

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Stayed 3 nights in May 2023

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Stayed 2 nights in Apr 2023

6/10 Okay

Jürgen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sergej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Stayed 11 nights in Oct 2022

8/10 Good

Bernadett

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
mooie ruime kamer
Stayed 4 nights in Oct 2022

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 6 nights in Oct 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Great access to 2 spas

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2019