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Crowne Plaza Maruma

4.0 star property

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Photo gallery for Crowne Plaza Maruma

Interior
Bar (on property)
Internet
Interior
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Circunvalacion 2, Maracaibo, Zulia, 4004
  • Place, Palacio de Eventos
    ‪1 min walk‬
  • Place, Lake Maracaibo Bridge
    ‪8 min drive‬
  • Place, Museo de Arte Contemporáneo del Zulia
    ‪13 min drive‬
  • Airport, Maracaibo (MAR-La Chinita Intl.)
    ‪21 min drive‬

Room options

About the neighborhood

Maracaibo

Crowne Plaza Maruma places you next to Palacio de Eventos and within a 3 miles (5 km) of Lake Maracaibo. This 378-room, 4-star hotel has a restaurant and a bar/lounge, along with an outdoor pool.

What's nearby

  • Palacio de Eventos - 1 min walk - 0.1 miles
  • Lake Maracaibo Bridge - 8 min drive - 5.3 miles
  • Castillo de San Carlos de la Barra - 13 min drive - 8.2 miles
  • Museo de Arte Contemporáneo del Zulia - 13 min drive - 8.5 miles
  • La vereda del lago Maracaibo - 18 min drive - 12.9 miles

Getting around

  • El Varillal Station - 3 min drive
  • Maracaibo (MAR-La Chinita Intl.) - 41 min drive

Restaurants

  • ‪Jeimy's burger Urb El Pinar - ‬6 min drive
  • ‪Club Catadores de Café #CCC - ‬5 min drive
  • ‪CafetÍn Hospital General del Sur - ‬6 min drive
  • ‪Tostadas La Mina de Oro - ‬19 min walk
  • ‪Pj Grill - ‬4 min drive

About this property

Crowne Plaza Maruma

Guests of Crowne Plaza Maruma enjoy an outdoor pool, WiFi in public areas, and a business center. Onsite parking is available for a fee. Staff members can answer questions about accommodations, and also provide a safe deposit box at the front desk. Other amenities at this family-friendly hotel include a kids' club, a meeting room, and free newspapers.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Self parking on site (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's club
  • Golf
  • Outdoor pool
  • Playground
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Outdoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Porter/bellhop

Business services

  • Business center
  • Meeting room

More

  • 15 floors
  • Ballroom

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Property is also known as

Crowne Plaza Maruma
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Maruma Hotel
Crowne Plaza Maruma Maracaibo
Crowne Plaza Maruma Hotel Maracaibo

Frequently asked questions

What can I see near Crowne Plaza Maruma?

This hotel is located in Maracaibo, just steps from Palacio de Eventos. You'll also find Lake Maracaibo and Lake Maracaibo Bridge within a short drive.

Is parking available on site at Crowne Plaza Maruma?

Yes, parking is available for a surcharge.

Does Crowne Plaza Maruma feature a casino?

No, Crowne Plaza Maruma doesn't have a casino.

Is there an indoor pool at Crowne Plaza Maruma?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Crowne Plaza Maruma?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Are there hot tubs at Crowne Plaza Maruma?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Maruma have a restaurant that serves breakfast?

No, Crowne Plaza Maruma doesn't have a restaurant that serves breakfast.

Are there connecting rooms at Crowne Plaza Maruma?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Crowne Plaza Maruma?

The closest major airport to Crowne Plaza Maruma is Maracaibo (MAR-La Chinita Intl.), which is 8.1 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Maruma?

No, there aren't any guestrooms with balconies at Crowne Plaza Maruma.

Crowne Plaza Maruma Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 3 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Romy

Liked: Cleanliness, property conditions & facilities, room comfort

Juste moyen

Bel hôtel mais peut bien mieux faire. En 4 jours, les repas étaient quasiment les mêmes, je n'ai pas réussi à établir de relations téléphoniques avec mon pays et la connexion wifi est très lente . L'accueil est froid même si par ailleurs le service est bien fait. Les lits sont immenses et confortables mais cela ne suffit pas. Personnellement je n'y retournerai pas.
Verified

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities

Great service

The hotel in general was great the staff were very accommodating. The only thing I would change is that they took more care when cleaning the rooms, the bathroom smelt of urine. But the rest was ok. The coffee in the room did not have milk, a suggestion would be to add milk and tea for those that don not like coffee.
Verified

4/10 Poor

Luis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

bad stay in Maracaibo

The Hotel has leaks, the promise rooms with a view, both rooms were to an inside patio overlooking the air conditioned equipment in the lower floor an a wall in front, the bed was rigid as the floor,
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness

reliant on the hotel

Very noisy in the room due to the disco underneath. Ths service in the room and electrical equipment is very bad. The room prices are way too high due to the service and comfort.
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

Not a 5 stars hotel

this is not a 5 stars hotel, very dissapointed. Will not come back again
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

No hot water no Internet

The location is okay for business but only for business, its convinient close to the airport. The rooms are fine and there are enough service personel on duty at all times. How ever dont ask them to solve a problem that is not mentioned in their job description the staff seems not to know that they are there for servicing me - or they where just tired. Stayed there on April 17th to my surprise there where no hot water in the shower "left a claim for the management but untill now nobody has answered to it, (now a week ago)", the following morning the taxi driver informed me that hot water had been out for more than a week. Stayed there again on April 23rd but this time the Internet didnt work and I didnt make a complaint to the management -- since they dont answer any way. Value for money on a scale from 1 to 10 (10 best) 3 ...
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were really hard. And the water had a yellow color to it. But everything else was nice. Good service and beautiful pool.
Verified

8/10 Good

Graciela

Liked: Cleanliness, staff & service, room comfort

My stay at Maruma on December 18-22, 2012

The stay was very pleasent. Probably the bathroom could have a touch up. There is no casino due to the actual political situation. In overall it was very good.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort