Polana Serena Hotel4.5 out of 5.0
Recent guest reviews
I was on business for a whole week. Service in this hotel was just fantastic; excellent breakfast and buffet lunch. And super pool (outside). Highly recommended for business and families to discover Maputo. Nice bay view for some rooms.
In December 2015 I had my last meal and visit to the Polana. After my family frequented it for over 90 years. I left because the hotel was not what it use to be. The quality was declining. Lunch became mass produced for conferences. The lunch was almost the same all the times. Frankly you paid a lot for nothing. I vowed never to return to the Polana. Even after I left I informed Mr Alfons Dos Santos of my complaints. He was just full of stories, it's then that I realized this Polana is gone, because if management has that attitude it will get worse. This past Friday I drove past and decided to pop in and see if in 2 years things have changed or not. Was I happy to found that one of the old faces were back at the hotel and now as manager. And it impacted already. The food was fresh, more variety, service was great, staff friendly and happy. I think it won't be long and the Polana will be the number 1 hotel in Mozambique again. Keep on improving guys. Personally I think if you drop the price in the salad buffer a bit and also on the main buffet, you will get bigger seating. My opinion.
I spent 2 nights in this original and old hotel and enjoyed it a lot. The rooms (I used 2 rooms) were clean, quiet, spacious and well equipped. The hotel has several restaurants, sea view, pools and good food at reasonable prices. I would go back any day. Strongly suggest to anyone travellin to Maputo!
After a 10 year absence, I was welcomed back to this wonderful classic hotel by the wonderful staff. I visited with some friends and Jose and the staff at reception were fabulous on arrival. One of our Group was also a return visitor from the 1960s and we were given great rooms and even a welcome back to the Polana cake! A really thoughtful touch. The Polana is beautiful. A Stylish Grande Dame with an old world level of customer service. The breakfast is opulent and plentiful with many local, classic and exotic choices of food. We had a wonderful evening buffet meal with interesting and tasty local Mozambican dished, a good wine selection and very attentive service. Nothing can beat the location and view over the bay. One just has to stay at the Polana if you are in Maputo. The one little item to criticise was the slow waiter service around the pool area but otherwise my stay was exceptional. We will be back, soonest!
The hotel is quite striking in its beauty and historical splendour. The staff are incredibly helpful. There were a few things which were missed but very quickly rectified upon discussion. Food was great. Room beautifully appointed. Staff helpful and friendly. Pool area is large and great for kids. Gym is very well appointed for a hotel gym - was so surprised how large and well appointed it was. The gardens are great to walk in. The staff at breakfast are great and the variety served is incredible. The only thing that annoyed me worth mentioning is the fact my son (2 years old) was moaned at for playing in his inflatable boat in the pool - What annoyed me is that we had been using the boat in the pool every day for 4 days and on day 5 its not allowed. I politely dismissed the staff member and asked for the manager to explain this rule to me - Nobody was forthcoming so I continued to allow him the inflatable boat in the pool.
We stayed at this Grand Hotel originally built in 1922 and refurbished in 2010. It was fabulous and the attention to detail amazing. The food and service were outstanding. The front desk staff made touring the city very easy. Really worth a stay.
Classic style, five star luxury! I last stayed at the Polana during the civil war in 1990 and I truly looked forward to visiting the hotel again. I was not disappointed at all. The hotel and its amenities exceeded all of my expectations. Check-in was flawless. We had called ahead to request an early check-in and our rooms were ready upon our arrival at 10:30. The staff were amazing: they invited me to extend my stay and I very nearly did: it was that good. The room was perfect, the food was excellent - the best vegetable curry that I've ever had and I love luxury amenities like Elemis. The spa is pretty amazing too ... I'm planning my next trip. A small criticism is that the kitchen was slow on the Saturday night, we were warned that the wait would be one hour and it was.... This next point does not reflect on the hotel at all but the beach is too polluted to swim now ... one of my happy recollections of 27 years before is walking on the beach and the palm trees, sadly this is no longer an option
5 star is not enuf here I love the hospitality and service feeling the staff gives you as a guest here i been staying 30 40 nights here and i really appreciate the hotel as good as it gets to be away from home The spa is great the basic rooms are good enuf linnen and beds are top bath room and showers are top quality and clean food and beverage is amazing still pricey though to be in Africa i have amazing times here and will def go back next time i arrive concierge guys are fun and social with a great knowledge as well the ocean view and sunset is to die for try it u like it
Polana serana is one of the most luxurious hotels in Maputo city . And the best . Nice pool . Very clean . Spacious rooms . Nice decoration and lovely staff . Spending our last 3 days here before a 9 hours flight was a great idea .
I recently spent a wonderful week at the Polana. Having been lucky enough to stay in most of the top hotels around the world and been invariably disappointed, the Polana restored my faith in Grand Lux hotels. This is a hotel that gets everything right. It is effortlessly elegant in the way that old world grand hotels were, with an emphasis on discretion and personalised service, but combined with up to date and modernised facilities. The staff were simply wonderful - friendly, professional and engaging. The food was delicious and the location stunning.This is the only hotel to stay in in Maputo and I hope to return soon.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Museum of Natural History, Polana Serena Hotel is within 2 miles (3 km) of Eduardo Mondlane University. This 142-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also near this Maputo hotel are Maputo Cathedral and Maputo City Hall.
Enjoy dining at Varanda All Day Dining, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
All 142 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also standard.
Guests of Polana Serena Hotel enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for MZN 200 per person one way. Staff members are on hand to provide dry cleaning/laundry services and concierge services. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 577 reviews