Polana Serena Hotel4.5 out of 5.0
Recent guest reviews
I did not stay at this hotel , but went inside to visit this 'landmark' . Everything looks perfect , well maintained and 200% safe ! From behind the hotel the view over the ocean is awesome ! Their pool is lovely ..., but there were just 2 people sunbathing , and in the whole hotel , all the bars and restaurants were empty - no guests and no customers ... ! So however beautiful this hotel is , I would probably not choose to stay here : it just felt too boring...!
They don't miss a single detail at the Polana Serena. The breakfast buffet is one of the largest I've ever seen in many years of travel. Common areas are uncommonly lavish. Even the cheaper room has all the amenities you'd expect in something much more expensive. Staff is polite and charming. Really a great find here in Maputo.
I did not stay here, visited the hotel to fetch a translator service provider for my stay in Mozambique and I was pleased by the service starting from the parking martial, the doorman, to the interior finishes and breathtaking views from the poolside overlooking the ocean. The view is picturesque.
We were 19 family members that travelled to Mozambique from all over the world, to celebrate my husband's 40th. His family spent many years as children living in Maputo and remembered Polana as a very special place. And it still is. We stayed in the new wing, which is modern and a lovely view of the Indian Ocean. The amenities are nice and classy. The manager of the hotel was very nice and attentive. On my husband's birthday he was celebrated with cake and bubbly by the hotel. So thoughtful and sweet. Things that can improve is the service in the restaurant and the time it took for the food to arrive. We ordered lunch that took 1,5 hours to get to our table. And it happened not just once. Same in the evenings, we waited a long time for both wine and food to be served. As someone just wrote, the waiters were eager and willing, but for some reason it didn't work so well. The other thing that can be improved was the Spa. It's beautiful and peaceful but there were several problems with the bill, who was having what treatment and the quality of the pedicure was not good. If you are there on a Sunday,be aware that there are a lot of non-guests coming to spend a day at the pool. It was extremely busy and we didn't get any sun chairs. It's no big deal and it was fine, but I would think that guest are prioritized? No matter what I would truly recommend staying in this beautiful hotel. We had an amazing time and will definitely try to come back.
I had stayed at the Polana Hotel as a child and was desperate to return, which we did, some 45 years later over the Easter Long weekend. It is everything which I remember and so much more. We stayed in the new wing, which is modern and a lovely view of the Indian Ocean. The only thing which I can fault in the service levels of both the Food and Beverages. The Waiters appear to lack guidance and training from Management and we waited endless for our food or wine to be served, so it's better to eat from the buffet, where the food is stunning. I can't fault the Waiters willingness to assist and their wonderful disposition. I would truly recommend staying in this exquisite hotel.
Whilst the hotel was perfect and staff a delight I can't say the same for the spa. Was going to have Manicure and Massage but quality of Manicure was so bad and took an hour and half I didn't have time for massage. Staff have no English so very frustrating for me.
It has been at least 10 years since I last resided at this hotel. In earlier years there were memorable experiences. Nowadays the "P" has more competition than then. Nevertheless we were pleasantly surprised - service is still on point and F & B really good. Of course the "P' does not have the advantage of the latest tech & new building as do its new competitors. Based on price comparators at time of our visit, I am glad a resided here again. Bem-vindo e especial.
This is a lovely hotel. Here for a four night stay. So why the one star review? The hotel management has decided that it is okay to do carpet repairs starting at 10pm. Yes, 10pm. Two nights in a row. After complaints to the front desk, I am told that they are doing carpet repairs upstairs and should be done by midnight. So why can't they do the carpet repair during the day or even early evening or am I missing something that carpet repairs can only be done when guests are trying to sleep. Absolutely ridiculous. Its a shame that such a lovely hotel really do not care for their guests at all.
Besides restrictions in parking facilities, somewhat old-style bath facilities, everything else about this facility is pure class. Overlooking part of the Indian Ocean, it has a wonderful outdoor pool and seaview garden, in addition to magnificent in-house heated pool, modern gym and space facilities, this hotel has everything just about every traveler needs. A few miles away from top notch restaurants too- think Manarbrasa, the beachside Sagres and Costa do sol for the best prawns on the planet, yes..on the planet. Staff is wonderful, no stress about language too
An excellent Hotel to visit to savour both the grandeur of the interiors and the restaurant. Allow time to relax in the lounges as well as to eat in the restaurant enjoying the buffet with plenty of choice.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Museum of Natural History, Polana Serena Hotel is within 2 miles (3 km) of Eduardo Mondlane University. This 142-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also near this Maputo hotel are Maputo Cathedral and Maputo City Hall.
Enjoy dining at Varanda All Day Dining, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All 142 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also standard.
Guests of Polana Serena Hotel enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for MZN 200 per person one way. Staff members are on hand to provide dry cleaning/laundry services and concierge services. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
79.0% of guests recommend this hotelTotal of 605 reviews