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Polana Serena Hotel

4.5 out of 5.0

Recent guest reviews

Besides restrictions in parking facilities, somewhat old-style bath facilities, everything else about this facility is pure class. Overlooking part of the Indian Ocean, it has a wonderful outdoor pool and seaview garden, in addition to magnificent in-house heated pool, modern gym and space facilities, this hotel has everything just about every traveler needs. A few miles away from top notch restaurants too- think Manarbrasa, the beachside Sagres and Costa do sol for the best prawns on the planet, yes..on the planet. Staff is wonderful, no stress about language too

An excellent Hotel to visit to savour both the grandeur of the interiors and the restaurant. Allow time to relax in the lounges as well as to eat in the restaurant enjoying the buffet with plenty of choice.

I came to Maisha spa for a deep-tissue massage and facial. The hotel grounds are beautiful, and the spa and its amenities are fitting. Massage with Belinda was very good. Facialist seemed newer because she was unfamiliar with the products used. I think she mixed the mask with too much water, and it was more of a hair and inner ear mask than face. In the end, she did remove the product from my hair and then I removed it from the inside of my ears. It was not a very comfortable experience even if the mask itself wasn't bad. The same feedback was given to the spa reception staff. I can highly recommend the massage and the spa; be careful when booking a facial.

Our third visit and second stay and again an excellent standard. This hotel should be used in south Africa as a model as to how to manage good service. Food was excellent, organisation of the new years gala was good and a very pleasant and relaxing stay all round. Looking forward to going back.

We visited the Poland Serena Hotel for lunch while visiting the city. The buffet provided a wide variety of meats-fish, oysters, chicken, shrimp and beef; vegetables and salads; and deserts. The food was excellent. I would return when I am in the city.

Nice surprise to end up in this luxury hotel in Maputo. Well located close to the airport at the coast next to the city centre. Nice dinning and breakfast places. Hugh rooms which are every well equipped.

This hotel is the best. Genuine 5 star hotel. The staff is amazing and Management is professional. Extremely clean and comfy. A must if you visiting Maputo. An inexpensive hotel in comparison to other hotels based on what you get. Hotels in SA can take some tips from this hotel. WELL DONE. KEEP UP THE BRILLIANT WORK.!!!!!

Arrived exhausted after loosing our passports so we wanted to get to our room and settle in. We booked a Deluxe with a king bed and pool facing. However we got a twin bed car park facing. Front desk advised they didn’t have any rooms available as per our booking but they could accommodate us in the new section of the Hotel, Polana Mar. It’s separated from the main hotel where you walk through clinical corridors. To me it’s disappointing as they’ve put a modern twist to the rooms which is a far cry from the traditional colonial style of the hotel. It was eventually solved and we were advised we could have a pool facing room from the following night. Having said all this they were very accommodating in getting us the room we had booked for. The rooms are beautifully decorated, clean, spacious and with everything you need. Ironing board and iron for your convenience. Bottled water and lots of it, no charge. Turn down is perfect with chocolates and more bottled water. WiFi consistent. Breakfast was incredible with a big selection and even gluten free options. Pool area is well maintained with lots of lounges and pool towels. Outdoor lounge area relaxing with good service, food and drinks. We loved our stay as there are not many colonial hotels like this around. Definitely worth splashing out for the experience. All in all a fabulous hotel.

The Hotel is a great hotel, having stayed there before I expected exceptional and got reasonable. The facilities are generally good , however at USD 200 per night getting relegated to a view of a back garden and the parking extension. I had dinner 1 night at the hotel and the and the service took me a redo on the dinner and over an hour in the pub area. I love the Hotel, childhood and work memories from the nineties but the service itself earns 4 out of 5 .

I have stayed at the Polana Serena hotel a couple of times now in Mozambique. I have also stayed at the Serena in Kampala, Uganda which is part of the same property group. The Serena hotel group certainly know how to look after the travel who appreciates good service. The staff are very friendly and engaging - nothing is too much to ask. The quality of the rooms, the food, the amenities top class. Given the choice, I would stay here every time. Even if you choose to splash out and enjoy 1 night, give it a go you will not regret the experience.

Avenida Julius Nyerere 1380 Maputo

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a mile (2 km) of Museum of Natural History, Polana Serena Hotel is within 2 miles (3 km) of Maputo Central Market. This 142-room, 4.5-star hotel has conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also near this Maputo hotel are Eduardo Mondlane University and Maputo Cathedral.


Dining

Enjoy dining at Varanda All Day Dining, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


Rooms

All 142 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also standard.


Property features

Guests of Polana Serena Hotel enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for MZN 200 per person one way. Staff members are on hand to provide dry cleaning/laundry services and concierge services. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and 4 meeting rooms.

Room options

Standard Room

King 1 | Twin 1 | Sleeps 2

Executive Room

King 1 | Twin 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Studio, 1 Double Bed

Full 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 593 reviews