Polana Serena Hotel5.0 out of 5.0
Recent guest reviews
My 4th visit to Maputo, and this is the first time to try this hotel. Rooms are clean, comfy and cozy. You will have a real silence while your stay. Breakfast is very important for my visits, and this hotel has delicious variety on breakfast. Liked it. Couldn't use pool and poolside, as I was very busy, but seems very nice and relaxating.
It's undoubtedly one of the best hotel in the country. The pool looks outstanding over viewing the sea. The rooms are spacious and nicely decorated although they might need a refreshing and light renovation, literie is comfortable, location is good. The problem with Polana is not about the property is that rates are simply overpriced for the quality of services the hotel delivers. Staff is always kind but they don't go the extra mile you'd expect from a 5*. The service lacks in particular that degree of attentiveness and knowledgable customer service you need. If you're to pay a western 5* rate in a lower income country you would expect a superior and impeccable customer experience that you simply don't get while staying at Polana and this is a pity...
Thank you to your team ... right from Genor who fetched us at Maputo Airport🛬 for the terrific hospitality and exquisite cuisine, we have been most fortunate to have indulged in. 🍋🍇🍉🍒🥑🍆🌶🥖🍤🥓🍳🍗🍖🥗🥘🍜🍰🍨🍪☕️🍸🍽 Your wonderful dining staff with BIG SMILES 😁are so tremendous 👌🏻 The couples 👫massage was so relaxing and terrific and I feel so relaxed it's like a dream come true. 😬💋 Your beautiful sparking pool and wonderful pool boys always smiling and helpful 💦💧 Thank you EVERYONE for this 5 🌠🌠🌠🌠🌠Star experience. We truly are most grateful and feel so privileged to have met you all and been part of the Polana Serena Family for 3 splendid nights.🛬🏰🌌🌅 🤗for making us feel so spoilt and like Royalty👸🏼🤴🏻 Your luxury made us feel truly alive again after the hum drum hardships of the last few years. For that alone, we cannot say THANK YOU 🥁🥁🥁🥁🥁ABRIGADO ... enough! Be sure to use Atalia from DA NATO tours 🙌🏻👍🏻we thoroughly enjoyed the City Tour with Atalia 👌🏻🎉🙌🏻🤛🏻👩🏽🎓🌇🏫⛪️ She has a wealth of knowledge, an incredible memory for your interesting history and best of all, a wonderful disposition. Atalia truly went out of her way, to assist Adi and I, in finding a second suite case and walking shoes, at the most economical prices.👟💼make sure you visit the craft market with Atalia and support the local talent by buying gifts for our loved ones back home..... In love and genuine gratitude to you ALL! Ciao 💁🏼💁🏻♂️ Michelle and Adrian ❣️
My husband and I have just spent three wonderful nights at the Polana Serena. It is a beautiful old colonial style, stunning hotel. The staff are very friendly, polite, welcoming and nothing is too much trouble for them. The lovely pool was a great area for relaxation and the views out over the bay were beautiful. I would highly recommend this hotel and thank you to all the staff who gave us such a relaxing weekend. Mr and Mrs Hill
This palatial pile has a colonial charm about it and has all the typical traipsings one would expect from a 5 star hotel in an African capital city. There are lovely sea views, a large swimming pool, extensive gym and massage services etc. The rooms was large enough but perhaps have too many adornments. Does one really need a hanging bed frame these days? That said the rooms were comfortable, relatively clean with fast wifi. My room was situated facing the engine room of the hotel, so the constant buzz didn't help with sleep (or was it the buzz of an errant mosquito?) The bathroom has more doors and towels that one could ever use or need especially with this ever environmentally conscious world we live in. Plenty of hot water, but limited ventilation. The main restaurant has a nice external verandah that you could imagine that Agatha Christie could have been sat drinking her cups of tea whilst getting inspiration for a next book. The breakfast is varied and filling, but the a la carte dinner was somewhat limited for a hotel of this name (there was a large buffet but who really wants to eat so much). The service was very good on the whole (especially the restaurant, airport pickups, the doorman), but not everyone was necessarily warm and inviting. A smile would be helpful every now and then. May be the front of house staff were having a bad day. All in all, not a bad place but it would be interesting to compare it to other hotels in the future.
I have to say we didn't stay at the hotel - but simply were in the market for a good massage. We were able to book a massage at the spa in the hotel - maisha spa. We had the most relaxing 90 min spa for the steal of a price of about US$65 each person. In doing so, we had access to the spa pool, hot tub, saunas, showers. It was divine. The spa pool is warm and relaxing as a way to continue to bask in your massage. Would recommend giving your tip to your masseuse directly and not including it when you pay at check out.
The Polana exudes such opulence. The rooms are modern with appealing décor. The hotel has a big sparkling pool, a well equipped gym and a Spa on site. As this was a business trip I did not get enough time to really enjoy what the hotel offers. The service could be taken up a notch so as not to make clients wait too long after a request. I would love to stay at this hotel for leisure.
The old hotel(since 1920) keeps his story in every corner. The rooms are classic and comfortable. The staff are amazing and very helpful.You can enjoy the magnificent view of the sea in the rooms, pool, resturants and bars.
Can't comment on the hotel itself, however, the decoration was understated elegance. Went for a spa day for massage. Highly recommended. Facility and staff presented with excellence. Well worth the expense.
You can't beat the pampered atmosphere at the Polana. I was lucky to stay here for two nights shaking off jet lag before a conference. It was like a dream. Everything I needed was there, including a very comfortable chair in my room. I walked around the beautiful gardens, but never got to the pool or beach area...the place is big! My tummy hadn't quite caught up with me yet, so I didn't eat much, but the three dining rooms are very comfortable.
Located within a mile (2 km) of Museum of Natural History, Polana Serena Hotel is within 2 miles (3 km) of Eduardo Mondlane University. This 142-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and an indoor pool. Also near this Maputo hotel are Maputo Cathedral and Maputo City Hall.
Enjoy dining at Varanda All Day Dining, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All 142 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also standard.
Guests of Polana Serena Hotel enjoy a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle for MZN 200 per person one way. Staff members are on hand to provide dry cleaning/laundry services and concierge services. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 534 reviews