The staff is friendly and helpful. Great place to stay.
If i booked showed Incl. Breakfast for 2 but at voucher not Incl. , hotel room is too bad , no have windows noisy Aircon, not enough light, if i asked to upgrade and pay Difference of price they didnt want ,staff are helpless , unfriendly , every times even 2 minits you go out , you must hand over key card and they will give a small paper receipt, if you lost that small paper receipt , then you cant enter to your room no more , this is a hours hotel for infidelity couples and not suitable for tourist , also their foods too Expensiv but not tasty they didnt allow visitors more than 15 minutes, very bad hotel even my live i stayed. " If say direct you paid you own money and you stay as a room in Jail "
Victory Central Mall is within a 5-minute walk of Hotel 99 Monumento while other popular sites like Bonifacio Monument are within a 15-minute stroll. This 118-room, 3-star hotel has a coffee shop/café and 24-hour room service, along with free in-room WiFi.
Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 118 air-conditioned rooms provide free bottled water, phones, and desks. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have free toiletries, bidets, and slippers.
Hotel 99 Monumento features free WiFi in public areas and a TV in a common area. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. This hotel also has a porter/bellhop.
The staff is friendly and helpful. Great place to stay.
If i booked showed Incl. Breakfast for 2 but at voucher not Incl. , hotel room is too bad , no have windows noisy Aircon, not enough light, if i asked to upgrade and pay Difference of price they didnt want ,staff are helpless , unfriendly , every times even 2 minits you go out , you must hand over key card and they will give a small paper receipt, if you lost that small paper receipt , then you cant enter to your room no more , this is a hours hotel for infidelity couples and not suitable for tourist , also their foods too Expensiv but not tasty they didnt allow visitors more than 15 minutes, very bad hotel even my live i stayed. " If say direct you paid you own money and you stay as a room in Jail "
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.
Thanks for staying with us. We appreciate your feedback!