When I booked the room it was for four people. And paid breakfast. Supposedly the breakfast was paid for the two adults but I had to pay half price for the two children. They charged me full price. For three breakfast is it came out over 7500 peso which in US was like $123. Very very upset with us. Because of this, I will not be staying there again ever
Everything was very very nice. Like the location. The only issue we had was with the AC unit leaking from the ceiling to the floor. Hopefully they will get that problem rectified.
I loved how clean the facilities are and staff were very warm and friendly. The rooms (I booked 2) were also clean and the hotel had adequate security. One of the main reasons I booked Hilton Manila was its close proximity to Manila International Airport as well as numerous dining options at the Newport Mall next door. I just wish that the beakfast was complimentary to all bookings and not a paid option. By the way, kudos to the staff of Kusina for their warmth and courteousness towards us. I will definitely book this hotel everytime I am in town.
Excellent staff
Very professional staff
Cleanlines and accesible
Nice hotel. Very clean. Easy to get to all terminal of the airport.
Great service staff are awesome and noticed how patient they all are and thoughtful. Love also their breakfast (especially, my favorite TAHO!) We definitely will stay at Hilton Manila/Pasay next time we are back! RM and James Knaus
Near the airport and amazing customer service. Buffet breakfast has a lot of options.
Hotel is very modern... Great security which made me feel extra safe. The price for the Kusina Buffet is way too expensive. Not much food to select from and the food quality is very mediocre.. if I’m paying that much money for buffet I expect the best quality food and more variety of food to select from. The bread/roll was tougher than a rubber.
It is pretty good location - near airport & next to the mall. The swimming pool is great for the kids.
Hilton Manila is adjacent to popular attractions such as Newport Mall and Newport Performing Arts Theater. This 4.5-star hotel welcomes guests with 357 rooms and conveniences like an outdoor pool, a 24-hour gym, and free self parking. Centrally located in Pasay, the hotel is connected to a shopping center and also a short walk from Shrine of Saint Therese of the Child Jesus and The Mall of Asia Bay Area Amusement Park.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
55-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired internet. Pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include sitting areas, refrigerators, and minibars.
Hilton Manila features an outdoor pool, a children's pool, and a 24-hour gym. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and free newspapers.
When I booked the room it was for four people. And paid breakfast. Supposedly the breakfast was paid for the two adults but I had to pay half price for the two children. They charged me full price. For three breakfast is it came out over 7500 peso which in US was like $123. Very very upset with us. Because of this, I will not be staying there again ever
Everything was very very nice. Like the location. The only issue we had was with the AC unit leaking from the ceiling to the floor. Hopefully they will get that problem rectified.
Dear Kevin,Thank you for your kind feedback regarding your recent stay with us. We're delighted to hear that you found everything very nice, especially appreciating the location.We apologize for the inconvenience caused by the AC unit leak. Please rest assured that our maintenance team have rectified this issue and avoid reoccurence.Your satisfaction is of utmost importance to us, and we appreciate your understanding and patience regarding this matter. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Best regards,
I loved how clean the facilities are and staff were very warm and friendly. The rooms (I booked 2) were also clean and the hotel had adequate security. One of the main reasons I booked Hilton Manila was its close proximity to Manila International Airport as well as numerous dining options at the Newport Mall next door. I just wish that the beakfast was complimentary to all bookings and not a paid option. By the way, kudos to the staff of Kusina for their warmth and courteousness towards us. I will definitely book this hotel everytime I am in town.
Dear Criselda,Thank you for sharing your positive experience at Hilton Manila! We're thrilled to hear that you appreciated the cleanliness of our facilities and found our staff to be warm and friendly. We're glad that your rooms were clean and that you felt the hotel had adequate security measures in place. We understand the value of proximity to the airport and the convenience of having dining options at Newport Mall next door. We appreciate your feedback regarding the breakfast, and we'll take it into consideration for future improvements. We'll be sure to pass along your kudos to the staff at Kusina for their warmth and courteousness. Thank you for choosing Hilton Manila, and we look forward to welcoming you back every time you're in town!Best regards
Dear Gianina,I would like to personally thank you for taking the time to complete the on-line Guest Survey. We are constantly focused on delivering exceptional experiences, every guest, every time and your feedback certainly assists us in this area.I was greatly concerned to note that on this occasion we did not meet your expectations based on your very low rating of your overall experience. I am hoping you can shed more light on the issues you have encountered so as to assist us in understanding your concerns and to allow us to focus on improvement.We hope you can welcome you back again soon.Best regards,
Excellent staff
Thank you for your rating us a perfect 5.0. Your feedback through the form of rating is valuable to us. This inspires us to continuously spread the light and warmth of Filipino hospitality. We hope you had a memorable stay, and we look forward to seeing you again soon.
Thank you for your rating us a perfect 5.0. Your feedback through the form of rating is valuable to us. This inspires us to continuously spread the light and warmth of Filipino hospitality. We hope you had a memorable stay, and we look forward to seeing you again soon.
Thank you recently staying with us at the Hilton Manila. Your feedback through the form of rating is valuable to us. We hope to hear more from you and learn more what made your stay delightful. We hope you had a memorable stay with us. We look forward to welcoming you again soon.
Very professional staff
Dear Gabriel, We are delighted to receive your kind words and learn that you enjoyed your most recent visit. Kindly be assured that we have shared your feedback with our team, to help continuously inspire them in their daily tasks. We look forward to welcoming you again soon!
Cleanlines and accesible
Dear Joshua, We are grateful to have your perfect feedback with us. It is a pleasure to learn that you have found the cleanliness we maintain and the ease of accessibility to be of your kind preference. We are waiting to welcome you again soon.
Dear Kevin,We sincerely appreciate you taking the time to share your feedback regarding the breakfast charges during your recent stay. Your satisfaction is of utmost importance to us, and we regret any confusion or frustration caused by the billing discrepancy.Upon thorough review of your reservation, we confirm that your booking included breakfast for two adults. Additionally, we noted your choice to purchase a breakfast upsell for your children aged 12 and above, priced at 1050++ per person per night. The total breakfast charges of 7500+ reflect the inclusive cost of the breakfast upsell for your 2 adult paying children for the whole duration of your stay which was three nights.We would like to reassure you that your charges are valid based on our records and that we did not charge you anything else other than the breakfast upsell for your children. We apologize if there was any miscommunication or lack of clarity regarding these charges during your check-in process. Ensuring our guests' understanding and satisfaction is paramount to us, and we deeply regret any inconvenience caused.Your feedback serves as a valuable reminder for us to enhance our communication efforts and ensure that all guests are fully informed about their reservation details and associated charges.Should you have any further questions or concerns, please do not hesitate to reach out to us directly. We are committed to resolving any issues and providing a seamless and enjoyable experience for you and your family in the future.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more delightful stay.Best regards,