Superior Room, Non Smoking
from $45
Greenhills Elan Hotel Modern
3.0 out of 5.0
3.4
out of 5
Average Guest Review
See all 13 reviews
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Recent guest reviews
This hotel is a disappointment because it looks drab and the rooms don't have any drawers. The paint is so thin that the paint on the exit door on our floor is almost gone! A simple paint job would have upgraded it a bit. We had to upgrade to Executive Superior Deluxe because for a 14 day stay - the regular room was just too small with no drawers. The breakfast room is pretty dark. It's only once in a while that the breakfast fare was okay. On other days the main entrees are from Chinese canned goods.
Very courteous I.T.. Helped us a lot when we had a hard time with the WIFI.Reception easily sends our requests.
Staff were very nice courteous helpful (setting up internet clean the room when requested they come right away) made me comfortable. Hotel was clean. Door men always opened the door,offered help when going up or down the stairs getting a cab.
The staff are very warm and friendly. The air condition is not properly working we often call for the maintenance.
The location is excellent, busy but not noisy, safe, near shopping malls, restaurants, service companies, public transportation, and fair distance to airport and other shopping malls and tourists spots around Manila and other major cities. Food at the buffet is quite disappointing...usually cheap quality and not appetizing. Acceptable to many......But next time, I would prefer to choose the lower rate (but same) room WITHOUT breakfast, and just spend the difference (about P300-P400 or US$6 to US$8) for breakfast the many restaurants within a block or two that are open at 6 AM -7 AM. The staff, from the doormen, guards, front desk personnel, including the managers, to the room and restaurant attendants, are most accommodating and very pleasant. They are excellent. Overall, I would rate Greenhills Elan 3.5 to 4.
I went to the Philippines because my father broke his leg and I stayed at the Greenhills Elan for a 10 day stay. My hotel room was a little outdated and the shower head wasn't functioning right where it was loose or something and water was stinging and spraying in different directions. The walls of my room were also scraped up with marks that looked to be from other guests luggage. The real problem was that while I was there taking care of my father, I got a call 4 days into my stay that my mother was experiencing medical issues and had to be rushed to the ICU in the US. She became very ill and I had to fly home immediately because I was her power of attorney. I told the hotel staff that I had to end my stay early and the front desk supervisor sounded sympathetic and made it seem that I would be refunded for my unused days due to a medical emergency. When I got back to the US, I received an email that the hotel declined my refund for my unused days. I lost about a week of unused days and they wouldn't reimburse me for those days. Not sympathetic or caters to guests' medical emergencies.
Good location, convenient, close to everything. . Rate 4 out of 5
Nice hotel with a great staff. Big rooms with comfortable beds. Amazing views from the 37th floor and the amenities are great. Location is right across from a shopping mall, restaurants and tons of taxis always passing by. Highly recommend this hotel.
I was in Manila to visit with family. I had wanted to be close to them but still have my own privacy. Greenhills Elan is centrally located, right off a major highway and across from a commercial shopping area. The area is not as upscale as it used to be but still convenient. The hotel staff were courteous and helpful. Parking was safe. The room was a little dated but was clean, and had the amenities.
Good experience overall on the 37th floor in executive suit. Didn't have breakfast.
The hotel is across the street from the green hills mall which is a must visit while in Manila.
The staff was excellent, and the hotel is half a block from the Green Hills mall complex which gives you access to great food, shopping for a safe and relaxing visit.
The morning front desk was not friendly. We requested for two beds as I was not feeling well and did not want my wife to get sick. They gave us a king size bed and provided a cot as they had no other rooms available. The room was old and the air conditioning was not strong enough for the room. No hot water until we called housekeeping. They did say that our room was an 'upgrade'. Front desk said they would move us to a room with twin beds the next day, but did not. Checking in and out was a long, slow process. The only plus is the hotel location which is close to Greenhills Mall. Housekeeping on our floor was very helpful. The hotel computer tech. support was helpful as the cable provided by the hotel for our computer connection was defective. Very poor service.
Hotel highlights
- Free WiFi in rooms and public areas
- Outdoor pool
- Fitness center
- Business center
Located in Greenhills within a 5-minute walk of Greenhills Shopping Center, Greenhills Elan Hotel Modern is within 2 miles (3 km) of Robinsons Magnolia. This 79-room, 3-star hotel has a coffee shop/café along with conveniences like an outdoor pool and free in-room WiFi. In central San Juan, the hotel is also close to Smart Araneta Coliseum and Metrowalk.
Dining
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Rooms
All of Greenhills Elan Hotel Modern's 79 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and LED TVs. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.
Property features
Greenhills Elan Hotel Modern features an outdoor pool, a children's pool, and a fitness center. Airport transportation is made easy with an airport shuttle (available on request) for PHP 1800 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a conference center.
Guest reviews for Greenhills Elan Hotel Modern
close to shopping.
Everyone
This hotel is a disappointment because it looks drab and the rooms don't have any drawers. The paint is so thin that the paint on the exit door on our floor is almost gone! A simple paint job would have upgraded it a bit. We had to upgrade to Executive Superior Deluxe because for a 14 day stay - the regular room was just too small with no drawers. The breakfast room is pretty dark. It's only once in a while that the breakfast fare was okay. On other days the main entrees are from Chinese canned goods.
close to the mall.
Everyone
Very courteous I.T.. Helped us a lot when we had a hard time with the WIFI.Reception easily sends our requests.
Review comment
GREENHILLS ELAN HOTEL responded on May 24, 2017
Dear Ms. Cecilia, Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive review, we are happy yo know that you enjoyed your stay. We are grateful for the encouraging comments during your stay with us. We're happy that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
nice hotel near restaurants and shopping
Everyone
Staff were very nice courteous helpful (setting up internet clean the room when requested they come right away) made me comfortable. Hotel was clean. Door men always opened the door,offered help when going up or down the stairs getting a cab.
Review comment
GREENHILLS ELAN HOTEL responded on Apr 10, 2017
earest Guest, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 5 star rating, We're happy that we were able to provide you with a good service. But we will be more glad to hear your comments during your next stay with us. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
nice hotel near to everything
Everyone
The staff are very warm and friendly. The air condition is not properly working we often call for the maintenance.
Review comment
GREENHILLS ELAN HOTEL responded on Mar 1, 2017
Dear Mr./Ms. N.L. Santos, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! Thank you for your positive 4 star review and we are happy yo know that you enjoyed your stay. We are grateful for the encouraging comments during your stay with us. We're happy that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. -The Management
excellent value, safe, comfortable
Everyone
The location is excellent, busy but not noisy, safe, near shopping malls, restaurants, service companies, public transportation, and fair distance to airport and other shopping malls and tourists spots around Manila and other major cities. Food at the buffet is quite disappointing...usually cheap quality and not appetizing. Acceptable to many......But next time, I would prefer to choose the lower rate (but same) room WITHOUT breakfast, and just spend the difference (about P300-P400 or US$6 to US$8) for breakfast the many restaurants within a block or two that are open at 6 AM -7 AM. The staff, from the doormen, guards, front desk personnel, including the managers, to the room and restaurant attendants, are most accommodating and very pleasant. They are excellent. Overall, I would rate Greenhills Elan 3.5 to 4.
Review comment
GREENHILLS ELAN HOTEL responded on Mar 1, 2017
Dear Mr./Ms.Scalpelpen, Greetings from Greenhills Elan Hotel Modern! We are grateful for your feedback. We do understand that you weren't entirely satisfied during your stay with us but your comments are important to us and we consider it as a valuable factor towards improving our services. On behalf of the team, I would like to offer my sincere apologies for the inconvenience you experienced during your stay. Please know that I have forwarded your concerns with every department involved and re-training of staffs will be considered to avoid recurrence of this situation. Rest assure that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. The Management
does not compensate for medical emergencies
Everyone
I went to the Philippines because my father broke his leg and I stayed at the Greenhills Elan for a 10 day stay. My hotel room was a little outdated and the shower head wasn't functioning right where it was loose or something and water was stinging and spraying in different directions. The walls of my room were also scraped up with marks that looked to be from other guests luggage. The real problem was that while I was there taking care of my father, I got a call 4 days into my stay that my mother was experiencing medical issues and had to be rushed to the ICU in the US. She became very ill and I had to fly home immediately because I was her power of attorney. I told the hotel staff that I had to end my stay early and the front desk supervisor sounded sympathetic and made it seem that I would be refunded for my unused days due to a medical emergency. When I got back to the US, I received an email that the hotel declined my refund for my unused days. I lost about a week of unused days and they wouldn't reimburse me for those days. Not sympathetic or caters to guests' medical emergencies.
Review comment
GREENHILLS ELAN HOTEL responded on Feb 18, 2017
Dear Mr. Rex, Greetings from Greenhills Elan Hotel Modern! We are grateful for your feedback. We do understand that you weren't entirely satisfied during your stay with us but your comments are important to us and we consider it as a valuable factor towards improving our services. We understand that it was an emergency, but since the room that you have get is prepaid and non-refundable under Orbitz we could no longer refund the charges. As per advised by the Management, we are giving you a credit to use the remaining four nights stay which is valid until April 2017 only. The management would like to apologize for any inconvenience you experienced during your stay.Rest assure that these untoward incidents are not reflective of the high standard of service that we pride ourselves with and we hope that you will grant us another chance to provide you the best service in the future. Thank you very much.
Everyone
Good location, convenient, close to everything. . Rate 4 out of 5
Review comment
GREENHILLS ELAN HOTEL responded on Feb 18, 2017
Dear Sir/Ma'am, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. We look forward to welcoming you again here at Greenhills Elan Hotel Modern. -The Management
nice modern hotel with great staff
Everyone
Nice hotel with a great staff. Big rooms with comfortable beds. Amazing views from the 37th floor and the amenities are great. Location is right across from a shopping mall, restaurants and tons of taxis always passing by. Highly recommend this hotel.
Review comment
GREENHILLSELAN responded on Jul 23, 2016
Dear Mr./Ms. Oli, Greetings! Thank you for choosing Greenhills Elan Hotel Modern! We are grateful for the encouraging comments during your stay with us. We are happy to know that you enjoyed your stay at our hotel and that we were able to provide you with a good service. Please note that your comments are shared with all the managers and staff. Rest assure that we will continue to provide quality service to all our guests in order to make each stay more comfortable and memorable. Thank you very much. -The Management-
great location!
GetawayWithFriends
I was in Manila to visit with family. I had wanted to be close to them but still have my own privacy. Greenhills Elan is centrally located, right off a major highway and across from a commercial shopping area. The area is not as upscale as it used to be but still convenient. The hotel staff were courteous and helpful. Parking was safe. The room was a little dated but was clean, and had the amenities.
good for shopping.
Couples
Good experience overall on the 37th floor in executive suit. Didn't have breakfast.
Dear Ms. Esther, Thank you so much for taking the time to write a review to us.We felt sorry to hear of the problems you experienced during your stay at our hotel. We assure you that your complaint and feedback such as our room, and food at our breakfast will give the opportunity to remedy any problem that may exist and help to improve our service further. Please accept our sincerest apology for the inconvenience we have caused you. We highly appreciate your feedback as it will assist us in becoming better of what we do. Thank you very much. -The Management