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Britannia Hotel Bolton

3.0 out of 5.0

Recent guest reviews

i have stayed at nearly all brittania hotels but this one is my favourite if you want to chill out there are no colour schemes times to eat like the royal court the rooms are not bad he staff are helpful and are pretty relaxed well maybe there are a few workers stop there but who cares the people who run this place know what they are doing and are to be congratulated on doing a good job the menu is excellent with a four star chef and the great thing is you feel like you have had a holiday ....great......

Have just come back from a coach tour staying at this Hotel.I found the hotel needs refurbishment.My room was number 44 which I found rather dirty.There was dark black hairs in the plughole.Carpets were dirty and stained.I went to plug the fridge cooler in and the plug sockets,carpet skirting boards were thick with dust,so too were the light fittments over the bed.There were stains on the chairs which made me feel that I didn't really want to sit down on them.The bed was quite comfortable and the sheets were clean,shower good, plenty hot water.The breakfast was good,plenty selection of cooked and cereals and toast with marmalade and jams.Food was lovely and hot.The bar was good,there was Happy Hour five till seven o,clock,barman was really good at his job.Reception and Waiting Staff were all pleasant.The toilets near the bar and reception were quite disgusting,toilets were brown stained apart from a couple as you go in the toilets.A little bit of bleach wouldn't go amiss.All in all the hotel does it's best but I feel that the cleaning department has let them down big time.A bit more training in accommodation cleaning would bring this up to a better standard.Yes you could say that it is a cheap hotel but there are standards that you would expect.

Hotel is budget and cheap with no frills but us okay. Staff very pleasant, food basic and nice enough if you pick the right thing. Rooms are clean and comfortable but could do with modernisation however fine if all you want is to sleep in it. Overall an okay place for a night or two and you basically get what you pay for and can’t really expect more for that cost.

The good bits : Comfortable bed, very pleasant shower and a good dinner and the bad: Irritating sensor mat at entrance rings a chime every time anyone exits or enters, imaging the racket when a coachload of tourists stood there waiting to be booked in, the noise went on and on and is heard clearly in bar and restaurant Glass in room was filthy yet had been set alongside another for us to use Window lock broken Rooms are pokey, and not the ones illustrated on website Breakfast buffet cold

I stayed here during a coach holiday from the 9th till the 13th October. I was originally with my sister but during the early morning of the following day my sister was rushed to hospital. The receptionist Rachel, was fabulous phoning for an ambulance for my sister, Everytime I returned to the hotel from the hospital the staff always wanted to know how my sister was. The bar man Stuart was also fantastic, I think he could see the stress I was under and went out of his way to make me smile. When I returned from the hospital on the day my sister was admitted Rachel went in the kitchen and personally made me a plate of sandwiches as I’d Had nothing to eat..... My sister was dangerously ill and if it wasn’t for the phone call they made for me that day, my sister wouldn’t be here now... I can say that the hotel was exceptionally clean and the meals were excellent. But I will never be able to thank them enough for what they did for my sister on the 10th October, without their help my sister wouldn’t be here. I thank you all from the bottom of my heart

Not often you drive up to a hotel entrance in the UK that has a security barrier for entry / exit. Then this hotel may certainly show character but it is certainly not attractive. This place is in need of a serious refurbishment. The reception staff are fine, but was given zero hotel information at check inn. The rooms are dated but pleasant and extremely clean. Only a couple of plug sockets though. The bed was one of the comfiest I have slept in. The ensuite was decent, the shower was awesome. The bar beverage and food choice was decent and the food was very well cooked, tasty and decent portion sizes. The barman was superb, mannerable and efficient is an understatement. TBH, all round, excellent value for money.

Stayed here one night as work in Bolton , live in Lancaster and went to concert on Sunday and didn't fancy drive home then drive back 6 hours later. Room was £35, basic but clean and comfy. It's not a architectural gem but who cares, it's a comfy bed in a clean room for £35

Stayed overnight on way to Scotland as part of a coach tour.Room very shabby,dirty light fittings.mouldy grouting.sticky surfaces. The family in the room next door started making lots of noise at 9pm and it continued into the early hours of the morning,shouting,arguing,slamming doors,children running up and down the corridor and banging on the door shouting to get in,horrendous. When I complained to the reception the only response I got was..It has been noted and they will not get their deposit back !! No apology for me being kept awake half the night. Unfortunately we had to stay another night on the way home. Different room, but long dark hairs in the bath,and dirty cups with coffee still in them.bedding was clean and the food is acceptable,but not a nice place,will definatly never stay here again

Worst hotel I've stayed in dirty marks everywhere disgusting room. Pictures of Web page are not what you get paid for night but could not sleep there ended up staying with friends who we where visiting after booking room not wanting to put people out putting us up we never stay there again or recommend it and customer service terrible x

I was dumped in to this hell hole for a week by a company I was freelancing for so luckily I didn't have to pay for this awful privilege! I stay in a lot of hotels and you get used to seeing the bad reviews and getting there for it all to be a grumpy traveler who feels slighted. However there is nothing good about this hotel other than the moment you drive away! At reception I was greeted by a lady who was trying to do her best under very difficult circumstances. She was friendly and gave me my room key. From there its all downhill. The communal areas are tatty and worn. It appears very unloved and in parts hasn't been touched since it was built I would guess. When I got down the grey prison like hall to my room I was greeted with a time warp! The room would have benefited from a proper clean some time in the last 20 years. The floor wasn't quite sticky but it was very strange. The bathroom was filthy and needed cleaning. Thankfully the garage over the road sells cleaning products. When I went to reception the lady was overwhelmed with similar complaints. The units were broken. The strangest contraption built in to the bed that I didn't even touch as it looked dangerous. I doubt it had been PAT tested. The shower mat was moldy as was the tile grout. The room stunk of stale cigarettes and was unable to be aired as the window only just opened, just what you need in July! I left my clean shirts and suits in my van as I didn't want to smell like the room! The bar man was cheery enough and after having met with colleagues we decided to eat in the hotel. What a huge mistake! The food was poor, edible but poor. Think 80's motorway service station poor. However there was worse to come! One of my colleagues has a very serious allergy to nuts and dairy. Her plain salad was sent out covered in cheese and nuts in the dressing. When we complained we were offered a refund. Not a new plain salad just a refund and an argument. The Chef refused to come out of the kitchen and our colleague was left hungry and upset. There are 2 great pubs for food a short walk away! The one at the top of the hill is better in my opinion. Most nights there were strange men knocking doors looking for people and one night it really didn't feel safe, even for me, a 6ft 4, 14 stone rugby playing bloke. God knows how safe I would have felt as a lone female. I would even go as far as to say single women do not stay here! The company I freelance for have now blacklisted this hotel and if I was you I just wouldn't bother!

Room options

Superior Double Room

Full 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

48% of guests recommend this hotel

Total of 478 reviews