Hotel le Mouton Blanc0.0 out of 5.0
Recent guest reviews
We arrived at Mount St. Michel very late because our air travel to Paris had been re-routed to go through London rather than the original non-stop flight. I contacted the hotel 3 different times to apprise them of our situation. I was told there was no problem and that someone would be at the front desk 24 hours. We were exhausted by the time we arrived. At no time did anyone either verbally or via e-mail notify us of the after hours check in procedure which required us to climb stairs and check in at an office not at all in the hotel that we booked. When we finally figured it out, we were told that the Mouton Blanc hotel was closed and that we would be staying at the Les Terrasses Poulard hotel. The person at the hotel check in desk seemed extremely put out that he had to check us in at 10:00 PM. We had to climb numerous steps to reach our room which was in a separate building from the one where we had to check in and was not clearly marked as a hotel buildng. After we finally located the room, it was extremely small and did not at all resemble the pictures of the rooms I'd booked at Mouton Blanc. In addition, there was no working internet or cable, there was a coffee maker but no coffee and finally no phone in the room to call for assistance. When we checked out, we were told that several weeks ago a storm had knocked out the internet and cable. We were never notified that these amenities were inoperable nor was any compensation provided for the lack thereof, even though I specifically asked. I would never stay here again nor recommend it to anyone. I would stay at one of the hotels along the path of the shuttle and not on the island itself. They are newer and have food options available.
We were arranged to stayed at another wing not the Le Mouton Blanc itself. The room we had has a nice toilet. Clean, new and really nice. The room was alright and we didn't encounter noise from the forklift in the early morning guess our room face the other side. I did read somewhere in the email or the voucher said to collect keys at the other hotel instead of the Le mouton blanc so we when straight there which is near the entrance. And good thing was our room is there too. We read up before we decided to book a room in the MSM instead of nearby town. there is lots of steps please do not bring heavy big lug. Leave it at the stations with locker or find a way. We keep our bag elsewhere then bring a smaller bag good for one night. To be honest, we don't find the room worth that much too but I guess most of us wanted to stay in it not because of the room but to experience how it is like to live there. I must mentioned the guy who checked us in is really nice and friendly. But the lady.. hrmmm.. I was told coldly that we have to pay taxes with credit card.. a euro I guess.. I gave a 10 and she said she has no change.
Pretty basic for the price. Dragged heavy luggage up to the check-in place which is above a restaurant not at the hotel. Then dragged the luggage to the hotel and up 3 flights of very steep stairs. The room is kind of cute, but like a cabin in a park more than a nice hotel. Oh well. One night.
We were excited to stay overnight on the island; it was great. It does seem though that one family owns everything and takes little pride in this ownership. Our room had broken light fixtures, toilet paper holder, etc. There was no one to check us in or out and a rather small note on the restaurant in the hotel's bulletin board to go to another location for the key. A family that came later had no idea where to go until they encountered my husband.
Where to begin; When we arrived we were not told that we had to backtrack to a hotel at the beginning of the entrance to get our keys, the website said and still states today it was only until June. However our visit in September we ended up walking all the way to the hotel and then having to walk back to get our keys at another hotel and then back up with our back packs through all the tourists. After climbing several flights of not clean stairs we arrived in a very tiny room for which we paid 260 Canadian with a view of the building across from us and the cobblestone street below us. The room was somewhat clean however there was dust everywhere with curtains not hanging properly from the rails. Later in the evening when we came back from eating off site from the Abbey (which is an excellent idea) we met a woman who was telling us how terrible her room was and we found out it was the same hotel. She asked us to take pictures of her room as she did have her camera. When we got there we were truly shocked, the room was falling apart the lights didn't work properly and there were no lights in the upper area for additional sleeping Worst of all there was mould everywhere in the bathroom from tiles to ceiling. The shower head was laying in the tub and could not be connected. A modest hotel is fine dirt, filth and mould are not. Her price was 216.00. There is no excuse for the filth and no excuse for charging over $200 a night for what was a zero rating room to stay in. When we left the next day after breakfast which was actually OK we again had to go to the other hotel to check out and my husband complained to the person at the desk who advised that the hotel was due for renovation, not an a acceptable answer. He then also mention that the noise that started at 5:30 as the forklifts came up and down the Cobblestone Street banging and unloading the deliveries. Of course it's understood these deliveries need to be made but with a fantastic shuttle system they've put in back and forth from the parking lot to the Abbey causeway and the money they're collecting at these hotels they should invest in quiet forklifts. Overall they need to invest in the tourism for this amazing UNESCO site and take a page from Disney for customer service. We did meet another couple at a future stop and they had stayed at another hotel and had quite a lovely stay so my overall opinion is that enjoy the stay but not here. eat off site at Le Ferme Mont Saint Michelle and enjoy the peace of Mont Saint Michelle late in the afternoon or very early in the morning. Sue PS it is rare that I write such a negative review but this hotel was a complete waste of money.
We arranged to stop off for a night as a treat on our way back to the uk. What a Terrible experience. We were charged 129 Euro for a tiny and dirty room which was in so much need of refurb it should not have been rented out. We complained twice having got there at 3 in the afternoon but were told they were full. We asked them to let the manager know and next morning having an early start we're offered 30 euro refund so it still was 100 euro. We were also told that they were refurbishing in November which was a fat lot of good. They really shouldn't have rented this room at all and certainly should have refunded us. What should have been a romantic overnight stay was ruined. It was filthy. Skirting boards very dirty wardrobe was a joke hole in the wall. Wallpaper was dirty and marked all over and the stairs leafing to the room were disgusting.
Visited here on September 20th. There were four of us and we ordered lunch. Three main courses arrived followed by the fourth one 10 minutes later. When we tried to enquire where said meal course we were scowled at and something in French was hissed at us. Two of the meals were chicken of which one was cold. This was returned to the kitchen and when it came back it was warm but still raw in the middle! Two meals pertaining to be "omelettes" were in fact raw frothy eggs. We left with a sour taste. I would not recommend this restaurant to anyone.
I booked Le Mouton Blanc as the 3star plus hotels were full. The hotel could have been slightly charming but instead was dirty, unloved, unwelcoming and had visible black mould in places on the bedroom walls. If I wasn't with a group of 7 people I would have left immediately. When we arrived we couldn't find a receptionist and had to hunt several doors down the road for its sister hotel (with another name) to check in. The only reason we knew to do this was because 2 of my group were staying at the sister hotel. The receptionist there refused to physically show us where our rooms were (even when I begged him) and we took about 20 minutes toing and froing trying to understand his directions and find all of them. During our 2 night stay there was no one apart from the odd waiter around to ask questions etc at the hotel itself. The stairwells and all carpet areas were unashamedly dirty (stained, worn and sticky in areas on the carpets) and the whole place felt very uncared for. Breakfast bowls were chipped and I think the eggs were powdered. All in all I highly recommend staying somewhere else.
This review will equally match many others I have read since staying at this hotel. Basically, it was a total disappointment. Actually, I wish I wouldn't have stayed on the island at all. Carting your luggage up steep cobblestone paths totally overcome with tourists and dogs (yes, lots and lots of dogs!) was not what I wanted to do in the slightest. Not knowing where to check in, or even where our room was, for literally two hours almost drove me insane. WORST customer service I have ever experienced. Room was dirty, musty, and very LOUD. Didn't sleep at all for the two nights we were here. Parking is NOT free regardless of what they tell you. Do yourself a favor, and if you travel to Mont Saint Michel, stay in one of the very lovely and moderately priced hotels just on the other side of the bridge! You can drive to your hotel and park right there instead of parking in a massive lot miles away and having to take a shuttle with all of your luggage in tow. Then you can take a shuttle or horse drawn carriage from your hotel onto the island and stay all day if you like. It's what I wish we would've done!
Like most of the rest of the Mont St-Michel experience, this establishment is to be avoided. Shabby, dark, quite dirty, noisy. Nobody present to check you in, so you have to go elsewhere to get your keys. Our room had the potential to be quite charming but: it had not been properly cleaned (crumbs on the floor, carpet stained with bleach and other substances, strong body odour of the cleaner who had just been present in our room); a truly disastrous bathroom: mildew on the grouting between the tiles; a wobbly toilet seat; the plug in the bath didn't work; and the shower-head couldn't be fastened to the wall. No house phone. A small creaky bed. An unexplained power outage for 20 minutes in the evening. All this for 180 Euros a night! To be fair, we complained and were provided with a complimentary breakfast. But this is quite simply not acceptable given the price.
- Steps from Mont Saint Michel Abbey
- Free WiFi in rooms and public areas
- Onsite dining
Hotel le Mouton Blanc is adjacent to popular attractions such as Maritime Museum and Mont Saint Michel Abbey. This 15-room hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and free in-room WiFi. In the historical district, it's also near Saint-Aubert Chapel and Alligator Bay.
Enjoy a bite to eat at MOUTON BLANC, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 8 AM to 10 AM.
All 15 rooms feature desks. Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Free toiletries are also included.
Hotel le Mouton Blanc offers free WiFi in public areas and a meeting room. If you drive, self parking is EUR 11.70 per day, and there's also a free area shuttle. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 765 reviews