Hotel le Mouton Blanc0.0 out of 5.0
Recent guest reviews
Where to begin; When we arrived we were not told that we had to backtrack to a hotel at the beginning of the entrance to get our keys, the website said and still states today it was only until June. However our visit in September we ended up walking all the way to the hotel and then having to walk back to get our keys at another hotel and then back up with our back packs through all the tourists. After climbing several flights of not clean stairs we arrived in a very tiny room for which we paid 260 Canadian with a view of the building across from us and the cobblestone street below us. The room was somewhat clean however there was dust everywhere with curtains not hanging properly from the rails. Later in the evening when we came back from eating off site from the Abbey (which is an excellent idea) we met a woman who was telling us how terrible her room was and we found out it was the same hotel. She asked us to take pictures of her room as she did have her camera. When we got there we were truly shocked, the room was falling apart the lights didn't work properly and there were no lights in the upper area for additional sleeping Worst of all there was mould everywhere in the bathroom from tiles to ceiling. The shower head was laying in the tub and could not be connected. A modest hotel is fine dirt, filth and mould are not. Her price was 216.00. There is no excuse for the filth and no excuse for charging over $200 a night for what was a zero rating room to stay in. When we left the next day after breakfast which was actually OK we again had to go to the other hotel to check out and my husband complained to the person at the desk who advised that the hotel was due for renovation, not an a acceptable answer. He then also mention that the noise that started at 5:30 as the forklifts came up and down the Cobblestone Street banging and unloading the deliveries. Of course it's understood these deliveries need to be made but with a fantastic shuttle system they've put in back and forth from the parking lot to the Abbey causeway and the money they're collecting at these hotels they should invest in quiet forklifts. Overall they need to invest in the tourism for this amazing UNESCO site and take a page from Disney for customer service. We did meet another couple at a future stop and they had stayed at another hotel and had quite a lovely stay so my overall opinion is that enjoy the stay but not here. eat off site at Le Ferme Mont Saint Michelle and enjoy the peace of Mont Saint Michelle late in the afternoon or very early in the morning. Sue PS it is rare that I write such a negative review but this hotel was a complete waste of money.
We arranged to stop off for a night as a treat on our way back to the uk. What a Terrible experience. We were charged 129 Euro for a tiny and dirty room which was in so much need of refurb it should not have been rented out. We complained twice having got there at 3 in the afternoon but were told they were full. We asked them to let the manager know and next morning having an early start we're offered 30 euro refund so it still was 100 euro. We were also told that they were refurbishing in November which was a fat lot of good. They really shouldn't have rented this room at all and certainly should have refunded us. What should have been a romantic overnight stay was ruined. It was filthy. Skirting boards very dirty wardrobe was a joke hole in the wall. Wallpaper was dirty and marked all over and the stairs leafing to the room were disgusting.
Visited here on September 20th. There were four of us and we ordered lunch. Three main courses arrived followed by the fourth one 10 minutes later. When we tried to enquire where said meal course we were scowled at and something in French was hissed at us. Two of the meals were chicken of which one was cold. This was returned to the kitchen and when it came back it was warm but still raw in the middle! Two meals pertaining to be "omelettes" were in fact raw frothy eggs. We left with a sour taste. I would not recommend this restaurant to anyone.
I booked Le Mouton Blanc as the 3star plus hotels were full. The hotel could have been slightly charming but instead was dirty, unloved, unwelcoming and had visible black mould in places on the bedroom walls. If I wasn't with a group of 7 people I would have left immediately. When we arrived we couldn't find a receptionist and had to hunt several doors down the road for its sister hotel (with another name) to check in. The only reason we knew to do this was because 2 of my group were staying at the sister hotel. The receptionist there refused to physically show us where our rooms were (even when I begged him) and we took about 20 minutes toing and froing trying to understand his directions and find all of them. During our 2 night stay there was no one apart from the odd waiter around to ask questions etc at the hotel itself. The stairwells and all carpet areas were unashamedly dirty (stained, worn and sticky in areas on the carpets) and the whole place felt very uncared for. Breakfast bowls were chipped and I think the eggs were powdered. All in all I highly recommend staying somewhere else.
This review will equally match many others I have read since staying at this hotel. Basically, it was a total disappointment. Actually, I wish I wouldn't have stayed on the island at all. Carting your luggage up steep cobblestone paths totally overcome with tourists and dogs (yes, lots and lots of dogs!) was not what I wanted to do in the slightest. Not knowing where to check in, or even where our room was, for literally two hours almost drove me insane. WORST customer service I have ever experienced. Room was dirty, musty, and very LOUD. Didn't sleep at all for the two nights we were here. Parking is NOT free regardless of what they tell you. Do yourself a favor, and if you travel to Mont Saint Michel, stay in one of the very lovely and moderately priced hotels just on the other side of the bridge! You can drive to your hotel and park right there instead of parking in a massive lot miles away and having to take a shuttle with all of your luggage in tow. Then you can take a shuttle or horse drawn carriage from your hotel onto the island and stay all day if you like. It's what I wish we would've done!
Like most of the rest of the Mont St-Michel experience, this establishment is to be avoided. Shabby, dark, quite dirty, noisy. Nobody present to check you in, so you have to go elsewhere to get your keys. Our room had the potential to be quite charming but: it had not been properly cleaned (crumbs on the floor, carpet stained with bleach and other substances, strong body odour of the cleaner who had just been present in our room); a truly disastrous bathroom: mildew on the grouting between the tiles; a wobbly toilet seat; the plug in the bath didn't work; and the shower-head couldn't be fastened to the wall. No house phone. A small creaky bed. An unexplained power outage for 20 minutes in the evening. All this for 180 Euros a night! To be fair, we complained and were provided with a complimentary breakfast. But this is quite simply not acceptable given the price.
We stayed for food in the street side restaurant, it looked fabulous, but it didn't live up to our expectations. The menu was poor, the staff were pleasant, the atmosphere lacked any character. But the location is superb. Worst of all it is massively overpriced for what amounted to Omelette and Chips and chicken and chips.Each costing 18 euros, accompanied with two glasses of Verre Chardonnay Vin Blanc and desert of Tart Tatin Pomme and Sorbet in Calvados. The later was awful the completely wrong mix of flavors. The total cost was 58 euros. Accepting this is a captive audience a little back ground music, better plate presentation would have made a difference. On hind sight food in a local restaurant, and there are plenty on the way to and from the island would have been preferable or even a Picnic on the beach.
Awful room (304)! AVOID at all costs. After spending a lot of time on the internet researching where to stay on Mont St Michel, we (unfortunately) decided on Le Mouton Blanc. The reception was not manned and we had to go to another hotel to check in and get the room key. The check-in procedure there was uneventful and professional. We were told our room was a bit difficult to find since it was not located in the main hotel building. Nevertheless we were given good directions with photos. However, upon opening the room (304) door we were hit by an overwhelming damp and musty smell. This did not disappear during the stay. I will not waste much more time on this review since we never intend to return but be please aware should you consider staying there. The shower was very dangerous with a very sharp edge to the handle. The fact that you had to hold the shower-head in order to get wet unfortunately goes without saying - see photos..... The tourist office of Mont St Michel has been informed and something needs to be done about it because it has certainly left our family with an unpleasant memory of what should have been an enjoyable first stay on Mont St Michel. Things were so bad we left after the first awful night's sleep instead of staying for the planned two nights.
My family spent two nights in this charming hotel on the historic island. Before we went, I read all the reviews written by people who didn't know what they were doing before booking, who aren't accustomed to travel through more rural areas of Europe, and who are accustomed to the kind of accommodations found in chain hotels rather than locally owned ones. Before you book any hotel on Mont St.-Michel, a few things you should know. You cannot drive onto the island. You will take a free shuttle from the visitors' center and walk from the bridge. The grand avenue up the island is steep, narrow, and very crowded at the height of the day, so best to come either early in the morning or - better still - around 6 PM. As check-in times for all hotels is 4 PM local time, you can get right into your room and leave your bags there. Travel light. Multiple suitcases on wheels sounds great for running through airports, but will be a hassle on the island. Expect steep cobbled streets, narrow passages, and a LOT of stairs. No, staff will not carry your luggage for you. No building on the island will have air conditioning. Few places in France do, but this place especially will not. Look around - it's a miracle that the island has modern plumbing and electricity. Expecting WiFi through massive stone walls and spa style bathrooms is utterly unreasonable. You will not check in at the sign of Le Mouton Blanc. Check in at Les Terraces Poulard instead. Look for signs on the way up the street. The clerk at the desk will give you a photo guide to show you where to go and what to look for - pay attention. They speak beautiful English there and, I suspect, Spanish, Italian, and maybe some German. Be in awe of them, as so much is required from people who work in this industry. Breakfast for this hotel is not free, but you have choices. At La Mere Poulard, linked to this hotel, you can have breakfast at three levels and prices - 5 Euros gets you 3 mini pastries, unlimited coffee, juice; 8 Euro ads bread, fruit, and yogurt to the mix; for 17 Euros, get eggs, breakfast meats, and omelettes. It's a good deal, and can be added to your hotel stay. My room had a marvelous view of the bay on one side, and the local cemetery on the other side. The room was clean and neatened for us on our day exploring the island. The bathroom was basic but clean, functional, and all we required. So I have to ask those who were expecting something from a luxury resort - did you come to the island for the beauties and sublime views, or to hang in a hotel room? Me, I wanted somewhere clean and close to hang my hat while I drank in that amazing place. For that, I paid a price; but given that this site offers so few rooms for guests, I felt privileged to have been able to stay there. I hope future guests do as well.
This hotel has excellent service, polite, welcoming and helpful staff. They stored our bags for us safely till check in time which allowed us to have fun exploring during the day and to enjoy a lazy three course lunch too. The hotel restaurant is also worth a stop, delicious meals and lovely staff. Our beautiful room also had a bath! After the five hundred million stairs around Paris which we traversed the day before, on foot for ten hours, the baths was a special treat much needed. The room was a good size for a couple and very clean with beautiful historic trimmings and a great view of the laneway shops below and the buildings above too. A delightful stay, we would come again and again if possible, highly recommended!
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 753 reviews