Tropical Manaus Ecoresort4.0 out of 5.0
Recent guest reviews
This hotel is not being maintained it is a great location but if you get a room that starts with 23, 24 or 25 you could be walking a long way and could get a bit disoriented when trying to find your room. The beach is next door it has a small zoo. The swimming pool is not very clean but a nice place to relax.
We stayed here as an overnight stay to let us get to an Amazon lodge as early as possible the next day. We knew from reviews and comments from our travel agent that the hotel had seen better days. I don't mind a hotel being "tired" as long as the price reflects this. What I do mind is - 1. Dirty sheets and stray hairs (not ours) on bedding and a towel. 2. Pillow cases dirty and spare pillows without cases. 3. Loads of visible dust behind bedside cabinets. 4. 2 electrical sockets where the plates were loose from the wall and bare wires showing behind. 5. Glass shower enclosure dirty and smeared - pretty much all of it. 6. No plug for bath. I'll also mention that, at check out, they were anxious to check if we had taken anything from the mini bar - that might have been relevant if they had given us some glasses! The only reason for staying here was to get the morning transfer to our Amazon Lodge and although they were not the main reason to blame for missing it, it would have been helpful if the reception, on arrival, had not been so sure that the pickup was at 9am instead of the correct 6:30am. The room was a good size and the breakfast was OK. The safe in the room was not operational.
Reasonable Value for money ($64 USD) Large room with A/C Good shower, hot water. Average cleanliness. Excellent breakfast, buffet, included in tariff. Restaurant meal good, but expensive. Hotel has an old world charm to it, amenities, pool and bars are better than average, though could be better maintained. Good gardens and surrounds though whole hotel seems to be in a gradual state of decline and the building, grounds and amenities could do with some work to upgrade standards.
The hotel is rather big, the rooms spacious, but it obviously has its best days behind it. Not a single thing looks like it's supposed to according to the promotional materials. In our room the socket was ripped apart. Not out, it was in pieces :) We actually had a crt tv with the sound out of sync on every one of the 6 channels, one of which was someone's computer desktop with a video running in the corner. The hotel is far from the city center and you have to take into account that you might have to wade through traffic either way. An uber to teatro amazonas costs 22,5 RS. The pool is not what it advertises to be and it looks out on a traveled road. An upside is that when you spend 10 minutes walking through the shoddily paved driveway you come out to and awesome colourfuly lit promenade and beach which appears safe and a cool hangout in the evening with a few bars and some food stands.
This place is appalling. It is used by the Clipper Amazon Cruises, so there is a captive clientele who use it generally just the night before or after embarking on the cruise - otherwise I can think of no other reason for staying here. (And we told the cruise folk that they could do with finding somewhere different). Checking in at nearly midnight took about half an hour - checking out was a bit quicker- but still seemed to use antiquated computer systems. The room was dreadful. It was damp and clammy - and had uncontrollable air-con - so I actually woke up shivering at one point. There were three very very flat pillows between the two of us - and one hand towel...... I could go on but I think you get my drift. We had lunch there and half the menu wasn't available - the draft beer taps in the bar are inoperable. It was just so so bad!
Amazon Gero day off with my familly celabrating the Children ' s Day it was Amazing We spent a long time to make the check in but a promotional price like that could not be different we understand that it would be full of people trying to take the advantage of a such nice weekend myself and my family were there not to miss it. We were very well impressed by the staffs profissional skill very efficient we hear and saw stupid people trying to spoil their job screeming and using even swearwords but no sense we just kept ourselves on the waiting line but we we got there was amazing we took our great room with a nice view Room 3532 and just near to the explendid Praça da Aguas a very great swim pool . Bigger , well located a building in a very special freshwater river port like that is hard to find to be better just going to a jungle lodge but in the city it is the best
Book this hotel if you would possibly like one or more, or all as we had. Booking in time of 1 hour and 37 minutes. Steaming hot musty smelling lobby with non function Aircon. Non apologetic, nor smiling welcoming reception staff. Corridor with water running down the walls and on the floor. Non functioning lift, so customers carried suitcases to rooms. Non functioning hair dryer. Non functioning mirror light. Sheets with holes. No evening snack as booking in had taken so long. Offered room service....try getting a phone answered at reception. Musty smelling bedroom. Dark badly lit corridors. A shower you need to dance around to get wet. Slightly grey 'white' towels. There is more......reader be advised to avoid.
Sorry but this is not a resort! smelly musty and moldy rooms on 1st floor were we stayed! I think all of the floors actually have the same issues. Poor blankets! The restaurant was not that good! You just don't want to spend relaxing time in the room!
Absolutely agree with previous review. Do not be fooled by photos you see on line. I recently stayed here for 5 days and had a horrible experience. Hotel rooms should be comfortable for you to stay in. Just make sense since you're paying for it right. Well that is not the case. Needless to say I had to cut my stay and get out of dodge. My room is outdated, musty, and the air conditioning cannot keep the room cool. Room is depressing to stay in. So if you like old and musty room then this is the place to stay. For those who are looking for a better room experience then stay away. Location is not bad, not sure if I can consider it a Resort. Amenities are okay besides the wifi that is basically non existence. Week wifi signal and once everyone is back in the hotel then good luck connecting. Regarding the unreliable customer service. Well I checked in and they charged my credit card for the entire dates the I reserved. But decided to leave a little early. I was checked out and promised that my credit card will be refunded. I called and sent email to the hotel and management and promised that I will be refunded ASAP. Its been over 6 weeks and no refund yet. So be careful when they charge you for the full stay.
This place was huge! Staff very helpful and understood English. Room was big with an amazing bathroom. I would give this a 2 thumbs up. Breakfast was very good and I would recommend this resort to anyone traveling to the Amazon
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Ponta Negra, Tropical Manaus Ecoresort is a leisurely stroll from sights such as Ponta Negra Beach and Moon Beach. This 611-room, 4-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's on a river and also within a 15-minute drive of CIGS Zoo.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
All 611 air-conditioned rooms provide minibars, phones, and desks. Guests can expect free WiFi and 21-inch TVs with cable channels. Hair dryers are also included.
Tropical Manaus Ecoresort features an outdoor pool, a children's pool, and a fitness center. There's free parking and an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include outdoor tennis courts, free WiFi in public areas, and 15 meeting rooms.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 3138 reviews