Tropical Manaus Ecoresort4.0 out of 5.0
Recent guest reviews
I arrived at the hotel to a check-in queue. Only two guy behind the counter, and one stopped to chat to a co-worker at the photocopier. No eye contact made, so it meant I wasn't standing there. Finally got checked in and asked if my room had a view. I was told it had a view of the swimming pool - it didn't! It had a view of a tree. The room smelt really really musty, so immediately opened the window and left the door open. A nice lady came and sprayed it about 10 minutes later, but the window stayed open through the whole day and night. Had to ask for a towel, hand towel and bath mat. Went back to reception to ask if there was a fish restaurant nearby, as I had been told to try the fish. I was told to go into town to the Municipal Adolpho Lisboa market. It was 67 Brazilian $ in and 80$ back to the hotel. The market was closed because it was a public holiday!!!! Very expensive waste of time for nothing. Shouldn't reception have known that before advising people to go there? There was some sort of party at the hotel, so it was really noisy. Wi-fi didn't work in the room and cut out constantly if you stopped for. minute. Found a used band-aid on the bedside table - it wasn't mine. Picture obviously missing off the wall (there were hooks, but nothing hanging) Dried green soap scum in the soap holder in the shower .... my soap was white! I wrote a list of the problems and gave it to reception. Upon checking out I was asked if I had used any of the water in my mini-bar - to which I responded that there WAS NO WATER (or anything else) in the mini-bar. He did have the decency to look embarrassed. Full price charged. Was told that when I came back in a few days I would still get the same price room, but could have a view of the swimming pool. it looks like beach surrounding the hotel, but it is rocks so not good for swimming and not clean either. Most of the shops at the hotel are empty. I have cancelled my reservation for the next two days and have booked somewhere else. The new place is a word of mouth recommendation, so hopefully I can write a good review for that. Stay away from Tropical Manaus Ecoresort.
That kind of 5star resort that seems breathtaking on a first glance, but you realize soon enough that it remained lost in the past. Very beautiful and impressive in terms of size and an old elegance that deserves attention. But also bad reception service, bad WiFi signal and old rooms with some problems, no place to sit and take your breakfast are some of the examples we experienced. So be aware before choosing the place, knowing the experience that may come together with an apparent good cost benefit 🤔🤔
The property looks fantastic on the site. It's also a massive location, when we were walking towards our rooms it seemed like it took forever. Which for the style in which it was built, it was really awesome. Lots of fine detail in the wood, and not just plain hotel doors that you see in modern places. The 2100 and 2200 blocks didn't feel like they were air conditioned, but the moment you turned the corner to the 2300 block where we were, it felt notably cooler. The room's air conditioner was running constantly and was pre-dialed to 17 degrees. My co-worker and I stayed here for a work trip. We were unaware of the exact type of room we were going to get, but when we checked in, we were both "upgraded" ... not really sure what that meant. But hey, upgrade! The staff was pretty friendly, the young man that checked me in seemed to be a little new at his position but remained friendly and spoke English okay. The first thing I noticed was that the room was pretty baron. Only one piece of art on the wall above the bed, but that was about it. Small-ish TV (which I didn't end up using at all). The room was disproportionally large to the furniture in there. The extra space was "nice" but wholly unnecessary. The furniture that was there looked a bit worn, one of the night stand table handles had come loose and was hanging down by one side of the screw. The room smelled musty -- like my grandparent's basement. I'm sure it's extremely difficult to keep that smell away in Amazonas, the humidity is so high! But it smelt gross and my suitcase and clothes all totally stank of that room even after just a few days in there. There appeared to be some sort of dust or something on one of the pillows so I refused to use that one. Looking at other details in the room, it was noticeable that a duster hadn't touched those walls in a long time. There were dead mosquitos in cobwebs (?? maybe), so I had instant anxiety about insects in my room! The sheets and bedding appeared to be clean and neatly presented. Pillow quality was average, but definitely inconsistent in the type / age of them. I'm glad I was only there for 3-4 days, otherwise I may have had prolonged breathing problems there. The internet was challenging. I don't think they have a very fast connection, but my local contact here had set my expectations that in Manaus, I cannot expect speeds like I can at other hotels in the US. The signals from the various access points that were associated with rooms (assuming this) was okay, but the gateway that you have to put the user name and password had too aggressive of a timeout set (if your device is idle, it'll require you to authenticate again, even if that simply meant visiting the landing page again). Speeds were pretty slow, I didn't dare use T-Mobile WiFi calling since I'm sure it would have choked on itself. No speed test site or app successfully ran.
The infrastructure is amazing and the mini zoo was something but the place is falling apart. Varig was the owner and they got broken so actually you don't know who runs the place. Visibly you can see that the place is not beeing taking care off. For lunch and dinner there was no choice because they only have the food of the day and you could order another thing but you would have if you were lucky. Not enough employes to attend you, 99% doesn't speak english except for employes at the lobby (check-in/out), and there is not security at all. The price per day for americans doesn't look that much but for brazilians is quite expansive and I'm sure that for the same price you will have a really much better place to stay in. What moved me to write this avaliation was the moment that I realized that they "not even had alcohol at the bar".
Stayed there two nights and wished we stayed at the hotel a block away instead. The rooms were not clean, no lamps by bed and the desk lamp's bulb was burned out. The food in the restaurant is poor and tasteless. It's glory days are long gone!
Dirty linen, lacking bulbs(three out of four in the bathroom). Mouldy. Etc. Got another room. Much better, however some thirty larves, asked reception to spray the room. No wines in the restaurant. Very sad, because the hotel must have been splended earlier. Interesting architecture. Not very fit for persons with astma or with difficulties in walking as the corridors were long, very long. Far from city center, beautiful beach close to the hotel.
If you love a hotel with history and character you will enjoy your stay here. However, you will enjoy only if you do not have expectations of visiting a luxury resort. The hotel is quite old and tired but i loved walking the long corridors with wooden beams and lantern style lights, it really felt like going back in time. The hotel is surrounded by forest and it was lovely to see the parakeets in the trees in the morning. From my room i was lucky to see monkeys and an iguana in the trees. I had a Superior room which was clean, spacious and modern. The Standard rooms looked old and cramped so i would recommend upgrading to Superior room. The reception staff were friendly and spoke English. The bar and restaurant staff did not speak English and were not so friendly. The hotel only had one restaurant and the meals were always buffet. This was my biggest disappointment. For such a large hotel it would have been nice to have more choice. Overall i really enjoyed my stay at this historical hotel despite some shortcomings, However, if you are looking for a modern chain style hotel then choose another place.
I'm sure this was an amazing hotel back in the day. Its a huge building and you can see it was once splendid. While it still has some character, its just so badly neglected and needs millions spending on it.The place now stinks and it just looks warn out. The dinner was terrible. The caged Jaguar is a sorry sight. I dont think we should keep wild cats in zoos under any conditions but they could at least give it a bigger cage.
Although it has an impressive colonial architecture this come with a cost because it smells fungi everywhere, than I was sneezing and coughing in the beginning. The rooms are accessed by long halls. I stayed just a night after a flight delay.
Very bad. Dirty blankets with sperm spots left from the night before us. Staff hardly understands English and looks as this is no surprise to them. We were a group and three of us had to change rooms due to unclean beds. Stay away from this place.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Ponta Negra, Tropical Manaus Ecoresort is 0.9 mi (1.4 km) from Ponta Negra Beach and within a 15-minute drive of CIGS Zoo. This 611-room, 4-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's on a river and also close to Moon Beach.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
All 611 air-conditioned rooms provide minibars, phones, and desks. Guests can expect free WiFi and 21-inch TVs with cable channels. Hair dryers are also included.
Tropical Manaus Ecoresort features an outdoor pool, a children's pool, and a fitness center. There's free parking and an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include outdoor tennis courts, free WiFi in public areas, and 15 meeting rooms.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 3201 reviews