Hotel Xlendi Resort & Spa2.0 out of 5.0
Recent guest reviews
My partner and I were excited to go back to Xlendi in Gozo a second time, having stayed in Xlendi 2 years ago. We decided to stay in Hotel Xlendi Resort & Spa for the great location and amazing views. As our flight was going to reach Malta airport quite late (10 to Midnight) and by the time we got the ferry across to Gozo. We wanted to arrange a transfer. After calling the hotel reception to organise a transfer, we were told they could not help us. So, we decided to arrange another transfer through a Malta taxi. When we arrived at the hotel, there was no one there and they did not leave a key or room ready for us. We had to call an emergency number, which was posted on a piece of paper and a lady came down from upstairs to let us in as she was asleep and made us a sandwich which was kind of her giving the circumstance and put us up in a temporary room. The next morning, we were moved to a nicer room with an amazing view. Breakfast is served from 8am to 10am. We went down at 9am and there was nothing for us to eat and this was the case every morning for the week. We then had to spend extra money on having breakfast in the nearest café and this left us short as we did not expect to buy breakfast every morning as the breakfast was included in the price. On Wednesday, we went out on a night out in Malta and we came back to the hotel at 1 am after going to see a show. Unfortunately, our room key card would not work and there was again no one to help us. We called the emergency number on the desk 3 times and on the 3rd time the phone number was going straight to their voicemail. We texted this number at 10 to 1 am. there was no reply. Luckily, we still had the previous emergency number stored in our mobile phone, so we called after an hour the lady from the 1st night came down to let us in. At 03.51 am, we received a text asking if our key was working from the number that hung up. Direct quote from text message: ”Dear guest, did you manage to get in your room? Is you key working? If you need any help let me know hotel” We spoke to the staff about this and a girl who said was the manager produced an old mobile phone from about 15 years ago and said it does not work all the time. We made numerous complains about the breakfast, the key problem and lack of support when it was needed the most. Most amenities were not available to us. The indoor swimming pool and entrance from the tunnel was closed. We were told to call ALPHA ROOMS as they are our agent and if we had a problem we had to take it up with them. We called Alpha rooms over 5 times and still we did not receive a cal back as they said they would. To conclude, this is a very badly run hotel. There was damp coming through the walls. Dirty unhygienic pillows that were yellow from head sweat. We had to ask for clean sheets, towels and toilet paper. My partner and I would not recommend this hotel to anyone. This hotel is a building site and looks very run down. ALPHA ROOMS did not mention this in the advertisement. We have photos and videos to prove this.
Was booked for 6 nights with a large group - 7 rooms across the hotel and only stayed for 1 due to the horrible state of the hotel. Upon arrival we had incorrect details for all of our rooms, had to wait over an hour to actually reach our rooms (was 6pm at night and no one else around). When finally taken to our rooms we had to take two elevators, a creepy hallway (covered in mould) and then another elevator to our room. When arriving in our rooms all bathrooms were covered in mould, beds and pillows had hair all over them, rooms smelt of bleach, pillows were old & dirty, sheets didn't look or feel clean. Many of the rooms were on the upper level near the pool which didn't even have lighting at night - super creepy and weird. Another thing to note- the safes didn't work at all. Blankets were not supplied for any of our beds. All photos on the website are a lie - do not believe them. There is direct street access off a main road which is meant to be an 'emergency door' but is left open every night which made us feel very unsafe and uncomfortable. The breakfast was terrible - I saw some of the workers touching the cooked eggs with their bare hands. Everything was dirty - including the cups, plates and cutlery. Overall, the only good thing about this hotel is the location - and even then it could be better. We ended up moving to a lovely guest house in Marslforn. Would highly recommend skipping this hotel - you will not enjoy.
I am not sure that the hotel is 4 star ( more like a 3 star) however it has some nice features. The pool was nice with some amazing views. Breakfast was served on the terrace overlooking the cliffs which was nice. The apartment offered to us was spacious, clean and nice. However, the hotel needs some major upgrading (lift needs cleaning, walls need paint etc), the pool bar was more often closed, the breakfast room needs to have an AC and there needs to be a proper elevator system as we needed to use 3 different elevators to go to our apartment. All in all the experience was positive and I do not regret staying at this hotel.
For all the travellers out there I will try to be as clear as possible. Here are the good and the bad things + location and balcony view. It is almost on the beach, which is a great deal in gozo, as there are not many places with such a view. + staff is very friendly and customer orientated + big rooms with AC included in price - not so clean. The walls are dirty, the sheets are stained, the furniture is old. You have the feeling of travelling back in time, and not in a good way. - very poor breakfast - wi-fi extremely poor - uncomfortable beds
We had to check out in the morning but needed to kill a day in Xlendi before our flights so paid €5 for use of hotel pool and had a great day! Pool on roof was deserted and had wonderful views over Xlendi bay with comfortable loungers (as opposed to laying on concrete next to sea which we had already done). Plus they offered us use of shower and we gather you could also get towels. Staff were very helpful and friendly and pool area v clean. It is a bit of a rabbit warren inside but it's easy to find your way around when you know how.
We stayed last week (16-23 Aug 2017) and found the hotel to be in desperate need of some maintenance, and redecoration. The gym was covered in damp and black mould, The indoor pool was completely closed, the spa is actual just a nail bar and a hairdressers which are always closed. The sun loungers are black with grime and there is damp and mould everywhere. The wifi is rubbish and hardly works. The bar was closed and there is no entertainment or facilities to have fun (pool tables or music) According to locals this hotel has the worse reputation in the area! On a positive, the staff are really lovely and its in a great location.
We had two rooms booked of which an ac in one of the rooms was not working. The receptionist told us that they cannot fix it. She tried to give us another room and still ac not working. Also no fans available. We decided to stay in 1 room since could not sleep without ac cause it was very hot. We asked for a folding bed and they told us they do not have folding bed they can only offer a mattress. So one of us had to sleep on a mattress for 2 nights. The hotel is dirty, dust everywhere, ragged and ribbed curtains. At first the receptionist told us that she will give us a refund since we only used 1 room, when we were leaving and we asked for a refund, she told us that she need to discuss with management. After a month we're still without a reply and a refund. Avoid this hotel.
after staying at st patricks the previous year we thought we would give this place a try. we stay in malta various times every year & always make a short stop over in xlendi as it is a great little place to stay. we did read up on the reviews & found that the place was getting a bad time of it but the manager replied to most with good explanations & promises of change due to a new revamp with eu funding changes of staff ect ect. on arrival my wife went to check in whilst i found the the car park & brought the luggage only to find her sat in the lobby on her own with no room key. someone appeared 10 minutes later very stressed i asked for our key & he said he was going to sort it. out popped a young person , they had a chat & i heard him say yes it is clean. so i assumed that was our room. now approaching 2.30. half hour wait. we were then shown our room. 3 lifts later with various ups & downs we got there. first impressions were good. a bit dated but very spacious with a nice feel to it. however nothing worked... the tvs were running on 2 pin plugs which were forced into standard plug sockets by forcing down the earth pin but we couldn't watch any as there was no batteries in the remote. we had two ac units but only enough batteries to run one remote. got one running in the kids room but ours one we worked it out dripped condensation all over our bed.the Jacuzzi bath was good in its day but totally knackered with the pump sounding like an alley cat. an old kettle was there to use for a coffee in the morning but we couldn't light the hob the ignition was broke & we didn't smoke plus reception is 3 lifts away.... i wont complain to much about the mould on the walls & broken concrete on the Bannister rails as we no you are being refurbed. but finding old receipts from the previous occupant on top of furniture in clear view is not acceptable. this room was rushed together as we waited in reception. my wife & daughter now spent a couple of hours on the rooftop in the pool. the pool was very nice, very clean & in good order. lovely views with great potential. there was a bar were you could get refreshments but it was closed & never opened our whole stay. to get a drink of water in 34 degrees heat she had to go back down the 3 lift journey to reception wait for someone to appear buy some drinks then go back up so as you can imagine she packed up & joined us in the bay. breakfast was very good value with a good choice for a mainly continental style but only if you get what you ordered. we managed about 70% of ours to be correct with a good few things we didn't order so obviously on another table. when we tried to get the things we didn't get we waited way to long with still only part of the order arriving so we didn't complain put up & left . also forgot to mention workmen wanting to look at the ac came knocking to get in our room 9am .politely told them to do one.... they came back as we were packing the last of our stuff so i let them in as i had had enough now & didn't care just wanted to get back to Malta. overall you have a hotel here with great potential. this has been a great place in the past but it is very run down in places. you are very under staffed. your staff are very friendly & polite but seem to lack proper training or enough management & guidance. you can still run a budget hotel without the things we encountered. i hope one day the place gets back to its former glory as i do believe it could be a great hotel in lovely part of gozo. i paid the same here as i payed in st patricks last year so so wasn't a cost issue i also wont upload the photos we have as i think we have said enough. this place needs to pull its socks up bigtime phil & charlie ps as an electrician i must add with what we encountered in the rooms with the badly maintained equipment you also have no RCD protection on your distribution boards & i believe this regulation should apply in all eu countries ???
Am not being funny but everyone complaining about this hotel must realise it is a 2* up and coming hotel. U are paying next to nothing and still complain. The bar staff are lovely, the pool is fantastic and what a view! The new manager is turning this hotel around and what a job it must be for him, credit where credit is due
The hotel Xlendi is very well situated and agreeable informal. The apartment was large and comfortable Reception always attentive and knowledgeable with a beautiful foyer. The bay is very close indeed and a guest can easily find spaces to enjoy the scenery.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Pool bar
Located in Xlendi within a short walk of Sanap Cliffs, Hotel Xlendi Resort & Spa is within 2 miles (3 km) of Il Hagar - Heart of Gozo Museum. This 44-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. St. George's Basilica and Pjazza Indipendenza are also close to this Munxar hotel.
Free continental breakfast is included with your stay and awaits you each morning from 8 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
The 44 rooms have an array of amenities, including refrigerators, ceiling fans, and safes. Guests can enjoy free WiFi and TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.
Guests staying at Hotel Xlendi Resort & Spa enjoy a fitness center, a spa tub, and a rooftop terrace. There's free parking, and an airport shuttle (available 24 hours) for EUR 70 per vehicle one way. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a seasonal outdoor pool, and a library.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 606 reviews