THB Guya Playa Class4.0 out of 5.0
Recent guest reviews
This hotel ticks a lot of boxes for a perfectly pleasant stay. The rooms have been refurbished to a nice standard with contemporary decoration and are cleaned well every day. We were not so impressed with the fact that ours opened onto the roof terrace where people sunbathed and were staring right into your room, no privacy. In the evening the rooms next door also used it as a bit of a party venue whilst their kids were asleep inside. Food - We only ate at at the hotel twice (once for a pool side lunch and once for breakfast) as there were plenty of places to walk out to in an evening and it was easy to make breakfast in the room but the prices were reasonable and food OK. The pool is quite well maintained and gets busy. Our children (6 and 8) loved it but it’s not much use if you want to do lengths. The hotel staff were very friendly and happy to help. I think it’s a bit mean in 2017 to charge a day rate for the safe though! There is entertainment in an evening but it was a bit lame and so we tended not to bother. Location - the total is at the other end of town from the marina but that suited us. The centre of Cala Ratjada is VERY German, there are a couple of more traditional restaurants around the hotel (Sa Cova just around the corner is wonderful) and it is a short stroll to by far the best beach. The one down side to the location was no secure parking, you have to find street parking and that can be a challenge in peak season.
Spent a week at THB Guya Playa Class in early September and it was a fantastic stay. What I liked about this hotel is that it didn't feel upmarket/snobby but had all the service you would expect for a 5-star hotel. It had a very warm and welcoming feel to it and you felt relaxed throughout your stay. The service at this hotel is exceptional. There was a fault on our booking stating less people on the booking. I contacted the hotel and they agreed to make the amendments without any charges. This just show how service-minded these people are. The receptionists went out of their way to make sure you have a comfortable stay. This is not a place where you arrive and are bombarded with tons of extra charges. They make sure your holiday starts at arrival. (note that the only surprising extra was the safety box which was 3 euros a day). The rooms are magnificent - we luckily had Seaview, the beds are comfortable (not to soft, not too stiff), it's modern, spacious, has all the kitchen utilities you need for your short stay and on top of that the cleaning ladies were wonderful - not intrusive but ensuring your rooms are cleaned, swept as much as you require. Then there's the food that was beyond perfect - every night a different theme and lots of choices, fresh food cooked by wonderful Eve right in front of your eyes and dessert table with tons of variety. As a great gesture you received a nice welcoming from the hotel manager with an alcoholic drink. The one thing that might have been surprising is that water/soft drinks are not included in Half Board. I know this came as a slight surprise to some guests, but I'd suspect they are probably following normal HB procedures. Then there's the pool area. Plenty of sun-beds, clean area, well maintained water that doesn't smell of chlorine, wonderful sea view, lots of umbrellas and a children's playground next to the children's pool and a downstairs play area for children. There's also an indoor pool (the Spa). Wonderful to have when it's raining or during peak time when the sun gets too hot. I also liked that the Spa facility was free of charge. This was one of the main reasons we booked this hotel. On top of all of this, the location was outstanding. It's in a quiet side street, with mountain and sea view yet close to the most amazing beach (10 mins walk) and corner of the main street for restaurants, shopping etc. Having explored some part of Mallorca, I truly believed our hotel was in the best location. For those wondering about booking transfer: First of all the hotel can be mixed up with another hotel named THB Playa (I made that mistake). So when booking transfer or putting address in Sat Nav make sure you have the right address. The hotel can be found by two different address both of these are correct: Carrer Secret, S/n and Calle de la Cala S/n. After reading horror stories of car rental in Mallorca, we decided to go with the shuttle bus. We booked it through the hotels direct link (about 11 euros /person) - it's Thomas Cook that handles the bookings. Now please note that the journey can vary (mine was 2,5hrs, whilst my parents journey was 1,5hr). On the return, we decided to book a taxi through the hotel for 100 euros. Glad we did that as there was lots of traffic on the return journey. There really isn't anything I can fault. The one thing maybe I would have wished is for the gym to have opened earlier in the morning so I could have gone exercise before my daughter woke up (the gym opens at 10am). However, as the receptionists advised, I ended up doing the morning jog to the beach - which was lovely. We truly enjoyed our stayed and want to thank THB Guya Playa for all of their hard work!
We stayed for a week in August 2017 in a 1 bed apartment. The apartment was nice, clean and we had a sea view. Pools were great, busy but it overcrowded by mid morning. Food good and varied, buffet style with a grill chef cooking things to order at breakfast and dinner. Staff very friendly.
this hotel is the perfect hotel and if I come again I would definitely stay here the manager was soo great the view from the hotel you can see the mountains and sea view, but spa included was soo luxurious. EVERYTHING WAS PERFECT / ELEGANT AND OFFICIANT.
Pros: It's a clean, modern style hotel with everything you need and is located well. Access to various beaches, great swimming spots, shops and restaurants are only a stone's throw away. The staff are nice and friendly and the rooms are light, clean, modern and spacious. We stayed in a room with a mini fridge, a kitchen, cutlery and cups/plates, which was really handy for those small meals or drinks you may want to have in the room. We chose not to include food during our stay, as we wanted to explore different restaurants and cafes nearby. We also went to the nearby supermarket to buy food and breakfast, fruit and drinks. PS you have to buy water to drink as the water isn't clean enough on the island. The pool is well kept and very clean. There are lots of sun loungers and sun umbrellas available. Staff in the pool area are also super friendly and you can order drinks and food from the restaurant during the day (we recommend the croquettes and grilled vegetables!). The air con system in the room was amazing! Very quiet and adjustable. It basically stops pumping cool air out once it detects that the chosen temperature has been reached, and starts again once it gets warmer again. Very easy to sleep with. Beds were very comfortable - not too hard not too soft. Linen was very nice and clean and seemed new. The cleaning staff were also lovely and very service minded. Cons: If you're looking for a quiet getaway, this may not be the place for you. It does seem very popular for guests with kids and the pool area can be very loud and overrun at times. There seems to be hotel entertainment every night, mainly for the kids (on a stage near the reception) which goes for a couple of hours after 8pm. Even though our room was on the other side of the hotel, at the far end near the ocean, we could hear this every night (if we were in our room or wanted to sit on our balcony and enjoy a drink at that time). It's way too loud and seems to compete with the other hotels' entertainment. We weren't a fan of this because it was just too much (you can only listen to 'The Wheels on the Bus Go Round and Round' so many times...) BUT were thankful that our room was further away from the restaurant/reception area than other nearby rooms. Perhaps be aware of this when booking. The safe provided in the room is recommended but isn't free. We heard other guests wondering about how to use it, so, I would recommend that the hotel communicates that better to guests. I think it should be free to use. There is free wifi, but it is super slow and almost doesn't work at times. -- All in all, our stay was great and we had a wonderful holiday! We recommend getting a room that faces the poolside/ocean and furthest away. You also get gorgeous sunsets over the mountains if your room is facing the poolside!
We have just returned from a family holiday here and absolutely loved it. The hotel is modern clean and recently refurbished and the staff are helpful and polite. We had a fault on a tv and they fixed it immediately and even put the tv into English for us. The pools are fantastic and clean and there are plenty of sun loungers. The kids play area is great both indoor and out. The hotel is a short walk to the beach which was clean and beautiful although on our first day it was full of jellyfish but they had gone by the next day. On the doorstep of the hotel are plenty of shops bars and restaurants and if you venture a 15 minute walk down the road you get to the marina which has some amazing bars and restaurants with amazing sea views. The wifi in the hotel was great which pleased the teenagers in our family. We did not eat at the restaurant as the kitchenette was enough for us to have breakfast in the room and there are plenty of reasonable priced restaurants nearby so we ventured out every day. All in all this is a great hotel and resort. We were probably the only English people there but it didn't bother us at all as most of the bar staff/restaurant staff speak English so we got by.
Excellent option for family and not only, vacations! The stuff very polite and helpful with everything we asked! Breathtaking sea view from our balcony! The breakfast was really rich and the buffet was always replacing by the cooks and the waiters. Really clean everywhere!Kids facilities from pool till indoor play area with animation, spa with the warm indoor pool also really good. We will back for sure the next time!
We paid £85 for the 'speedy bus' service. Took one hour none stop across the centre of Majorca over what looked like a barron bomb site of cacti and poverty for most of the journey. The Driver nearly caused an accident threatening a 'foreign' hire car driver whom he obviously hated with a venom. Then the very rude 'speedy bus' Spanish driver dumped our cases and us in the rain on the main road, with no directions to our hotel, and sped off.... Absolutely horrible man and Dreadful Service! We found the hotel which is clean and friendly. room 136 has a breathtaking view of the coastline as does room 135. The food half board was beyond our expectations, huge variety, fresh and delicious. Eva cooks you fresh eggs, sword fish, veal etc to order expertly with a smile every day! Excellent cleanliness, friendliness and politeness from the cleaning staff. Helpful kind smiley Reception staff 24/7. Be aware 98% of guests are German as the east of the island has been colonised by them, so very little English spoken or understood, and no fellow travellers. Pools excellent.Plenty of beds September 21st, weather lovely and warm with one stormy day only, Evening entertainment naive and basic so recommend walk 2 minutes into town for proper fun. Disco, live music and great atmosphere. The (slow) walk to the beach was 20 minutes for me with a dicky knee, on a lovely stepless path following the beautiful coastline with plenty of benches to rest and take in the view enroute. You have to get to the beach Agulla very early if you expect to get a bed, 10 euro a day. Nice little restaurants/bars, pedalos and sadly only one life guard. The beach shelves gently into the aquamarine pristine clean sea on the first half of the beach and you can wade a long way out safely on a calm day. The sand is white and clean. Very beautiful and nice and quite, no footy or rowdy youngsters... but does get packed, emties aslightly at lunch time for some full boeard guests to have lunch back at the hotels.... so late chance to get a bed... We hired a panda car for 35 euro for the day twice and went to port pollenca ; absolutely fabulous and mostly English people there, gorgeous beach, promenade cafes gardens marina, much nicer. fab sandcastles works of art, super shops, etc Drove to Caves, nightmare, hundreds of steps up and down in a dark damp atmosphere, not suitable for anyone with trouble walking and mums with babes and push chairs, I did get my 20 euro back having struggled with the first third of the tour. We went on a catamaran for a three hour fabulous brilliant value for money tour of the coast line from the port of Rajada. 20 euro each. excellent day out. Reception can advise you of how to buy tickets. And of other events in the area like fireworks. we hired a Twizzy for 35 euro and drove up to the 14th century castle nearby and to the riding stables on the edge of the town. Brilliant fun and would have had a quad bike out too, but 85 euro for the day each too expensive. Tried the fish nibbling feet was a tickly experience, and hired a bicycle 'taxi' round the town, he was a kind friendly driver and quite cheap at 10 euro. This was a great holiday with Expedia, and we loved the two story hotel which was immaculately clean, not too large, Friendly and relaxing. We do think the room safe should be free and not charged for, and the wi fi was rubbish as was the TV which was all German channels and only one in English was world news. The house wine tasted like vinegar and they do not know the meaning of sweet wine or Rose, unless you buy a bottle ..... Spar over the road did us for all our tea, milk , sugar, rolls ,pretzels etc. By the way, we were told not to drink the tap water!!!!!! as it is not safe, so had to buy bottled water for our room, and day trips out which did add up a bit.... Magaluf in comparison seemed ugly and crowded, mainly for bonking and boozing, lots boom boom music, banana boat rides and grafiiti, not for us. Palma Marina was lovely but best of all was Porta Pollenca stole our hearts. Guya Playa was lovely overall but we preferred Porta Pollenca area as it had everything on the door step and seemed a much more up market and more relaxed friendly compatible town. Driver on return to airport much calmer, kinder and more professional and friendly.
The Guya Playa hotel gave us a wonderful week's holiday! Fantastic sea views from room, no need to move really until you got hungry. Breakfast was lovely, plenty to choose from. Because the walkway ran just by the hotel, the walk to the beach was so beautiful ... and in the other direction, the peaceful dive centre looks amazing early evening, very inviting. Anyway, room great, staff really helpful, thank you to the lovely ladies who cleaned our room ... yes, most of our neighbours were German ... so what? Very pleasant to us all through ... no problem with eating out with a bit of pointing! Great beach, great hotel ... Thank you all.
First time to this hotel we found it exceptionally clean. The staff are the friendly we have ever come across from the cleaners right up to the manager, amazing. Special thanks to Oscar and Kiko the barmen who had a great sense of humour. The location of the hotel is excellent we had a room on the 1st floor with a sea view. Food was good with themed nights. All in all a great holiday thank you Guya Playa
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool and indoor pool
THB Guya Playa Class places you within a leisurely stroll of Cala Agulla Beach and Cala Ratjada Port. This 4-star resort has 138 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. Sa Torre Cega and l'Olla are also nearby.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is available for a fee.
The 138 air-conditioned rooms feature kitchenettes and furnished balconies. Guests can expect free WiFi and 28-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes and phones are also standard.
At THB Guya Playa Class, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this spa resort include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 214 reviews