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AC Hotel Ciutat de Palma by Marriott

4.0 out of 5.0

Recent guest reviews

While the hotel looks fairly nondescript from the outside, the lobby and bar are very sleek and strikingly modern. Our room was spacious, modern, and minimalistic. The bed was huge and very comfortable. Oddly there was no duvet, just an old fashioned blanket covered by sheets. We had a table and two armchairs, and an enormous flat screen TV, but no in-room safe. There was a minibar, but no price list to go with it. The wardrobe offered plenty of hanging space and shelves, but there was no drawer. There was an open tray like box on top of the desk, that looked a bit like a drawer but nowhere to put it, so all your small items were sitting there in the open. Very weird. The lighting was very good, but the various lamps could not be switched on and off individually - another good design point poorly executed. The reading light (the only light that could be operated individually) on my side of the bed did not work at all. The room had a huge window leading to small balcony, although it was very noisy from the road outside if you left the door open. The blackout curtain wasn't quite wide enough for the window so didn't keep out the light completely when you went to sleep. The bathroom was bright and very modern with a great shower stall, the toiletries were nice and the bath towels huge and fluffy, but for some strange reason we only had one hand towel between the two of us. Cleanliness was very good. We only staff we encountered were the front desk people (we ate outside), and they were efficient, very friendly and helpful. The location in the lively Santa Catalina district is excellent. There are lots of restaurants and bars in the vicinity, the seafront is a hundred yards away, and it is just about walking distance to the cathedral and the old town. There is an airport bus stop less than five minutes walk away, and the no. 5 city bus stops just around the corner. All in all a good hotel for a city break, it could be great if only they could fix those shortcomings mentioned above.

Very nice place in center of Palma good staff discret and helpful nice bedroom and garden I stay there 4 night breakfast was good too I will definitely come back Value for money good just wish was a swimming pool Thanks you

It is a business hotel. Nice and quite. Good position not in center. Rooms are ok. Breakfast is ok. The bar area is nice. It is a good place for Palma. I could come back here when I will be back in Palma.

This smart smaller business/holiday hotel is ideally located just one street up from the promenade and harbour while being within easy walking distance from the old town of Palma. The best rooms are the higher floor front ones with stunning views of the marina and cathedral, which we were upgraded to. There is some traffic noise but this can be easily solved by closing the windows at night and letting the efficient air con do the work. Great shower, minibar, good buffet breakfast, the only missing facility would be tea/coffee facilities. Four out of five rating from us as the mattress was far too firm even for people who, like us, prefer harder mattresses. A couple of good restaurants just down the road and two mini markets with all the essential you might need. Helpful polite staff, would definitely return there!

AC Marriot standard quality hotel. Evething ok except there is no parking and it is difficilt to park in the surroundings. No views. In a residential area on a crossroads with lots of traffic. This is not a tourist hotel.

Stayed here for 4 nights. Way to short. The location is not big or fancy but it's walking distance to everything you want to see in Palma . Walk to the Plaza de Espana in like 20 min . Old town in 10 min. Bus stop 50 meters away The water front in no time. Some really great local restaurants like 8 -10 min walk. Sit outside on the side walk. The rooms are typical Europe small, you will need converter if using US plugs. The rooms really need a safe so that's a down side. A little noise thru the night , mostly scooters that seem to be the national bird. The desk staff were off the rails helpful. All 4 were amazing and went out of the way point us in the right direction to whatever we wanted. Inquired about a car and before I knew it, a guy with a amazing rental car showed up with the keys . Nice little lobby bar and breakfast setup with whatever you need . Would return here before the obnoxious tourist traps. The only reason for 4 stars is no in room safe and a long way from any real beach .

This was a 3 night stay and the hotel is convenient for the port and affords easy access to central Palma amenities. The staff were friendly, helpful and responsive to requests. Basement parking is very limited (7 or 8 spaces) but I was lucky and it's a reasonable 12 Euros per day. What lets the hotel down is maintenance and cleaning in the rooms. There is no attention to detail, bed sheets well worn, bed frame frayed and worn, mini fridge filthy, floor areas dusty and sofa stained, saggy and very grubby (i didn't feel comfortable sitting on it). So my advise would be, if you're a clean freak, don't consider this place but if you just want a basic tourist hotel and aren't too fussy then it's fine.

I spent 5 days and 4 night there. First of all I arrived there at 10am and got an early check in straight away. Thank You!!! Also the reception was super nice and planned my whole trip patiently in 30 minutes. It is a short walk to the old town and some nice beaches. Great restaurants and bar and minutes walk away. All in all great experience!

Our room was nice, clean and quiet. Underground parking was adequate and convenient considering the hotel's proximity of Palma de Mallorca's city centre. Continental breakfasts menus were good with well attentive staffs. Front desk's staffs were courteous, cheerful and keenly helpful. They really made our check-in/check-out processes at ease. A special shoutout to Gratelle who is full of energy, pleasant personality, resourceful knowledge. Highly recommended!

I am a Lifetime Platinum member and I have to say the front desk experience on both arrival and during our stay was one of the best ever. Mirabel Torrecillas as front desk manager was so pleasant and helped us out with everything we needed. She and her team were a credit to the brand Yes of course it could do with a pool but the fact there isn't one is reflected in the price. We felt the location was great and we walked everywhere. The breakfast was adequate but Rio and I found the hotel so friendly we will definitely return

Plaza del Puente, 3 Palma de Mallorca Mallorca

Hotel highlights

  • Close to Cathedral of Santa Maria of Palma and Bellver Castle
  • Free in-room WiFi
  • Fitness center
  • Rooftop terrace

AC Hotel Ciutat de Palma by Marriott places you within a mile (2 km) of popular attractions like Cathedral of Santa Maria of Palma and Bellver Castle. This 4-star hotel has 85 rooms and welcomes guests with 24-hour room service, free in-room WiFi, and a fitness center. Municipal Market of Santa Catalina and Auditorium de Palma de Mallorca are also a short walk from this Palma de Mallorca hotel.


For your convenience, a buffet breakfast is served each morning for a fee. Savor a meal from the comfort of your room with 24-hour room service.


AC Hotel Ciutat de Palma by Marriott's 85 air-conditioned rooms provide minibars, free newspapers, and ceiling fans. Guests can expect to find free WiFi. Hair dryers, safes, and desks are also standard.

Property features

AC Hotel Ciutat de Palma by Marriott offers a fitness center, a rooftop terrace, and WiFi in public areas. Self parking is offered for EUR 11 per day. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, a library, and free newspapers.

Room options


Queen 1 | Full 2 | Sleeps 3

Room, View

King 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 373 reviews