Upon checking in, I was asked if I wanted a smoking or nonsmoking room. I'd reserved a nonsmoking and made the same request at check in. After long delay and conversation between staff that I couldn't hear, I was given a room that had no windows, and had an air conditioner that was loud and could not be adjusted or turned off. I'd just traveled about 24 hours, and didn't have the energy to request another room. My mistake. It was a non-restful night. If you reserve here, insist that the room be nonsmkkng again before checking in, and ask if the air conditioner works. can be changed, and if the room has windows.
Upon checking in, I was asked if I wanted a smoking or nonsmoking room. I'd reserved a nonsmoking and made the same request at check in. After long delay and conversation between staff that I couldn't hear, I was given a room that had no windows, and had an air conditioner that was loud and could not be adjusted or turned off. I'd just traveled about 24 hours, and didn't have the energy to request another room. My mistake. It was a non-restful night. If you reserve here, insist that the room be nonsmkkng again before checking in, and ask if the air conditioner works. can be changed, and if the room has windows.
Dear, Mr.Eric Warmest regards from Swiss-Belcourt MakassarThank you for sharing your stay with us.We apologize for your unpleasant stay.The superior single bed room you booked does not have a window, however when you checked in we upgraded your room to the deluxe room and it does have a window and you stayed in that room. And we apologize for the air conditioning problem that made you uncomfortable, we have checked and repaired it so that the same thing does not happen again.We hope Swiss-Belcourt Makassar remains your first choice.Thank you