Staff is extremely nice, and catered to all our requests. There were a couple of unexpected problems that required special attention by the staff. They took ownership of the problems (even if the issue was out of their hands), and compensated above and beyond. We felt like a 7* service, all the way. We enjoyed the intimate personal beach they offer, which is very easy to access. Would definitely return to this place.
good location but very poor service. simple amenities and requests were not executed and problems with the room ignored. staff is mostly unattended. not acceptable for a so-called luxury hotel with high room rates.
Located within a leisurely stroll of North East Point Beach, Carana Beach Hotel is within a few miles (5 km) of Mahe Port Islands. This 40-room, 3.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7 AM to 10 AM. Enjoy dining at one of 2 onsite restaurants including Lorizon, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
The 40 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include washers/dryers, private yards, and minibars.
At Carana Beach Hotel, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's limited parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a terrace, laundry facilities, and wedding services.
Staff is extremely nice, and catered to all our requests. There were a couple of unexpected problems that required special attention by the staff. They took ownership of the problems (even if the issue was out of their hands), and compensated above and beyond. We felt like a 7* service, all the way. We enjoyed the intimate personal beach they offer, which is very easy to access. Would definitely return to this place.
good location but very poor service. simple amenities and requests were not executed and problems with the room ignored. staff is mostly unattended. not acceptable for a so-called luxury hotel with high room rates.
Dear Valued Guest Thank you for taking the time to post a review of your stay with us and we are delighted that you liked the property and location. We have noted however your disappointment with the service you experienced and which we sincerely regret. Our team are very passionate and go to great lengths to ensure that all our guests are well taken care of, even if on this occasion it appears that we did not meet your expectations. We continually strive to provide the highest levels of service and attention to our guests and we have taken care to review your points with our staff for further improvement. We thank you nevertheless for having chosen us.
Thank you for your feedback. We are so pleased we exceeded your expectations and hope we will see you again in the near future.