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Crisol Vía Castellana

4.0 star property

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Photo gallery for Crisol Vía Castellana

Executive Room | Minibar, in-room safe, desk, laptop workspace
Executive Room | Minibar, in-room safe, desk, laptop workspace
Lobby
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
Paseo de la Castellana, 220, Madrid, Madrid, 28046
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Azca Financial District
    ‪1 min walk‬
  • Place, Plaza de Castilla
    ‪3 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, laptop workspace

Classic Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, laptop workspace

Executive Room

  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double room with extra bed

Minibar, in-room safe, desk, laptop workspace

Double room with extra bed

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Familiar Room

Minibar, in-room safe, desk, laptop workspace

Familiar Room

  • City view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Madrid

Located in Chamartín, Crisol Vía Castellana is next to Paseo de la Castellana and Azca Financial District. This 228-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a business center, and concierge services. Centrally located in Madrid, the hotel is connected to the convention center, and a short walk from Plaza de Castilla and Gate of Europe.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Azca Financial District - 1 min walk - 0.0 miles
  • Gate of Europe - 2 min walk - 0.1 miles
  • Plaza de Castilla - 3 min walk - 0.2 miles
  • Bernabéu Stadium - 3 min drive - 1.2 miles

Getting around

  • Plaza de Castilla Station - 4 min walk
  • Madrid (XTI-Chamartin Train Station) - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪Faborit - ‬2 min walk
  • ‪Asador de Aranda - ‬4 min walk
  • ‪Rodilla - ‬2 min walk
  • ‪La Vaca Argentina - ‬7 min walk
  • ‪Machico - ‬4 min walk

About this property

Crisol Vía Castellana

Guests of Crisol Vía Castellana enjoy access to free WiFi in public areas, meeting rooms, and conference space. Self parking is offered for EUR 21 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a business center, a computer station, and laundry facilities.
Guests can expect to find TVs and stay connected with free WiFi. Other standard amenities include minibars, hair dryers, and safes. Housekeeping is available on request.

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Hotel Chamartin The One
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,107 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 21 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 per person

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,315 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 40.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Covered self parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses some solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-6 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses solar energy.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Castilla Plaza Hotel
Hotel Castilla Plaza
Hotel Vía Castellana Madrid
Hotel Vía Castellana
Vía Castellana Madrid
Vía Castellana
Abba Castilla Plaza Madrid
Hotel Abba Castilla Plaza

Frequently asked questions

Is free cancellation available at Crisol Vía Castellana?

Crisol Vía Castellana offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What can I see close to Crisol Vía Castellana?

This hotel is situated in Chamartín, just steps from Paseo de la Castellana and Plaza de Castilla, and within a short walk of Gate of Europe. You'll also find Bernabéu Stadium and Gran Via within a short drive.

Is there parking available at Crisol Vía Castellana?

Yes, covered parking is offered for EUR 21 per day.

Does Crisol Vía Castellana feature a casino?

No, Crisol Vía Castellana doesn't have a casino.

Is there an indoor pool at Crisol Vía Castellana?

No, there is no indoor pool at this hotel.

Is Crisol Vía Castellana good for couples?

Couples staying at this hotel will value amenities like a minibar, a city view in some guestrooms, as well as concierge services.

Does Crisol Vía Castellana have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crisol Vía Castellana have a restaurant with a breakfast menu?

Crisol Vía Castellana offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Crisol Vía Castellana allow pets to stay for free?

No, pets aren't allowed at Crisol Vía Castellana.

Does Crisol Vía Castellana have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Crisol Vía Castellana?

The closest major airport to Crisol Vía Castellana is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 7.7 mi away (12 minutes by car).

Are there rooms with balconies at Crisol Vía Castellana?

No, there aren't any guestrooms at Crisol Vía Castellana that offer a balcony.

Crisol Vía Castellana Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

KWOK KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel, impressive
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, highly recommended
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Loyda Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Lynta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

BERNAL ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is located just at the entrance of the city, across one of the major metro stations. Safe, quite and pleasant neighborhood
Stayed 1 night in Mar 2023
Verified review

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024
Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

we liked it

Everything was ok
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024
Verified review

6/10 Okay

Thelma

Liked: Staff & service
Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Stayed 4 nights in Dec 2024
Verified review

6/10 Okay

Andraly

Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Just stay away

Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Zach

Liked: Cleanliness, staff & service, amenities
The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Juan Ignacio

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Joel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel.
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2022