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View all photos for Comfort Double or Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort Double or Twin Room

8.6 out of 10
Excellent
(34 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Familiar Room, connecting room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Familiar Room, connecting room

10.0 out of 10
Exceptional
(5 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premium Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Comfort Double Room Single Use

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort Double Room Single Use

9.0 out of 10
Wonderful
(4 reviews)
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite (Single Use)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite (Single Use)

  • 388 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room (Single Use)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premium Room (Single Use)

  • 377 sq ft
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Romantic Room (Cava bottle + chocolates)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Romantic Room (Cava bottle + chocolates)

7.0 out of 10
Good
(2 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Comfort Room (with Extra Bed)

Comfort Room (with Extra Bed) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Comfort Room (with Extra Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Located in Tetuán, Hotel Exe Plaza is adjacent to Plaza de Castilla and within a mile (2 km) of other popular sights like Bernabéu Stadium. The 262 rooms at this 4-star hotel include minibars, flat-screen TVs, and desk chairs.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • Azca Financial District - 1 min walk - 0.0 miles
  • Gate of Europe - 1 min walk - 0.1 miles
  • Plaza de Castilla - 2 min walk - 0.1 miles
  • Bernabéu Stadium - 2 min drive - 1.2 miles

Getting around

  • Plaza de Castilla Station - 3 min walk
  • Madrid (XTI-Chamartin Train Station) - 11 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 13 min drive

Restaurants

  • ‪Faborit - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Taco Bell - ‬2 min walk
  • ‪Rodilla - ‬1 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Hotel Exe Plaza

Hotel in Madrid, steps from Plaza de Castilla
Hotel Exe Plaza features free WiFi in public areas, meeting rooms, and a business center. Self parking is available for EUR 19 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include laundry facilities, a reception hall, and a water dispenser.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and bidets, and beds are dressed in down comforters. Other amenities include minibars, safes, and phones. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 14 per person

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 35.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Self parking fee: EUR 19 per day
  • Rollaway bed fee: EUR 35.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Exe Castilla
Exe Hotel Puerta Castilla
Exe Puerta
Exe Puerta Castilla
Exe Puerta Castilla Hotel
Hotel Exe Castilla
Hotel Exe Puerta
Hotel Exe Plaza Madrid
Hotel Puerta Castilla
Puerta Castilla Hotel
Hotel Silken Puerta Castilla
Silken Puerta Castilla Madrid
Exe Plaza Madrid
Exe Plaza
Hotel Exe Plaza Hotel
Hotel Exe Plaza Madrid
Hotel Exe Plaza Hotel Madrid

Frequently asked questions

Is a free cancellation option available at Hotel Exe Plaza?

Hotel Exe Plaza provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

What can I see near Hotel Exe Plaza?

This hotel is situated in Tetuán, just steps from Plaza de Castilla and Paseo de la Castellana. You'll also find Bernabéu Stadium and Gran Via within a short drive.

Is there parking available at Hotel Exe Plaza?

Yes, parking is offered for EUR 19 per day.

Does Hotel Exe Plaza feature a casino at the property?

No, Hotel Exe Plaza doesn't have a casino.

Is there an indoor pool at Hotel Exe Plaza?

No, there is no indoor pool at this hotel.

Is Hotel Exe Plaza good for couples?

Couples staying at this hotel will appreciate amenities like a minibar and a down comforter as well as concierge services.

Does Hotel Exe Plaza have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Exe Plaza have a restaurant that serves breakfast?

Hotel Exe Plaza offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Exe Plaza allow pets to stay for free?

No, pets aren't allowed at Hotel Exe Plaza.

Does Hotel Exe Plaza have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Exe Plaza?

The closest major airport to Hotel Exe Plaza is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 8.1 mi away (13 minutes by car).

Are there rooms with balconies that I can book at Hotel Exe Plaza?

No, there aren't any guestrooms with balconies at Hotel Exe Plaza.

Hotel Exe Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1009 reviews
Rating 8 - Good. 350 out of 1009 reviews
Rating 6 - Okay. 103 out of 1009 reviews
Rating 4 - Poor. 33 out of 1009 reviews
Rating 2 - Terrible. 23 out of 1009 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nassar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Pablo

Liked: Cleanliness, property conditions & facilities
All ok
Stayed 1 night in Oct 2025

10/10 Excellent

julian

Stayed 1 night in Oct 2025

10/10 Excellent

Juan, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Grzegorz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for three nights, and everything was absolutely wonderful. From the reception to the facilities and service, everything exceeded our expectation. The rooms are spacious and comfortable, the hotel is spotless and very well maintained. The bed are cozy, the atmosphere is quiet, and we truly enjoyed our stay. The staff were all extremely friendly and helpful, and the communication with the hotel was smooth and easy. The location is perfect- surrounded by plenty of coffeee shops, a McDonal’s and most importantly metro station just around the corner. I would highly recommend Hotel Exe Plaza to anyone visiting Madrid. Thank you for making our time so pleasant.
Stayed 3 nights in Sep 2025

6/10 Okay

PJ, Boca Raton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
unfortunately this hotel is in a location that was at least 30 minutes away (by car) from where we wanted to be. Not the fault of the hotel, it is what it is. There are a few food options that are walkable from the hotel. The room had no coffee or tea maker. The restaurant opens at 7am. The staff is very courteous and promptly took care of any requests we had. It's a fine hotel; just be sure the location is good for you. Thank you!
Stayed 2 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Exe Plaza, overall was good, room very clean and the building itself it is in good condition, staff was very friendly and did make us feel welcome. The location it is excellent because sub station and bus station are very close to the hotel making it easy to commute and close to the Santiago Bernabeu Stadium. Highly recommended.
Stayed 1 night in Sep 2025

10/10 Excellent

Xin Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Orlando, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property felt safe, the premises outside would benefits from a good cleaning and sprucing
Stayed 2 nights in Jun 2025

10/10 Excellent

HELIO ERNESTO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A friendly reception and easy for the process of registration and signing out.
Stayed 2 nights in Sep 2025

10/10 Excellent

Campbell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

LYNDSAY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good transport links
Stayed 1 night in Sep 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Vivian

Stayed 1 night in Sep 2025

10/10 Excellent

Jutta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Too much garbage and cigarette buds outside the property in the planters. By late afternoon, there was lots of garbage from McDonalds and Taco Bell outside in the sitting area.
Stayed 1 night in Sep 2025

10/10 Excellent

ROQUE

Stayed 6 nights in Aug 2025

8/10 Good

Lucia Leonor

Liked: Cleanliness, property conditions & facilities
Nice big and clean room but for a 4 star hotel they should provide coffee in the room. The elevators were very slow so it took forever to just be able to go downstairs in the morning to get a coffee.
Stayed 1 night in Aug 2025

10/10 Excellent

Elsye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff are very friendly.
Stayed 1 night in Aug 2025

8/10 Good

Kaylee, Boulder Creek

Stayed 1 night in Aug 2025

10/10 Excellent

Vida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean spacious room. Hotel is very close to metro, and also Chamartin station with many train routes.
Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

It’s a newly renovated room we had and very spacious for a family of 3. It’s next to Mac’s and Taco Bell. 2 minutes to local bakery and metro station.
Stayed 2 nights in Jun 2025

6/10 Okay

cabell

Liked: Cleanliness
It was ok- rooms are nice but not inviting
Stayed 2 nights in Jul 2025

10/10 Excellent

Arnoldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Paul Emilio Homberger

Disliked: Cleanliness
The hotel is very ugly
Stayed 2 nights in Jul 2025