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Pestana Palms Ocean Aparthotel

4.0 out of 5.0
Overview Reviews Amenities & Policies
4.5 out of 5
94.0% based on 560 reviews
TripAdvisor Traveler Rating
Value 4.5
Rooms 4.5
Cleanliness 4.5
Service 4.5

Recent guest reviews

Fourth time to stay and want more. Will keep visiting as long as we can make the trip. The staff just try harder, from management down to room cleaners. The area around the hotel is delightful, interesting and easy walking. Views from hotel are breathtaking. It is our little bit of paradise.

First class we will be trying hard to return and repeat our experience of this hotel as it was our first visit to Madeira and the location and hotel have been determined that we will return to Madeira time and time again

Our first visit to Madeira and we couldn't have made a better choice of accommodation. Our room was in the tower on the sixth floor. Very large bedroom, two large bathrooms, a large living room area, smallish kitchen area and two balconies right beside the sea. Sleeping with the windows open was just perfect with the sounds of the waves right below us. Weather not too great for the first few days with a lot of rain but still pretty warm and as the wind was from the south we were sheltered on our north facing balconies so were still able to sit outside. Staff were all very friendly and helpful. Room was attended every day and very clean. We only ate in the hotel on one occasion in the Vila Lido on our first full day. The food was great as was the service - a very pleasant lunch in a nice restaurant. Pool area was not open due to damage caused by the storms the previous week but time spent on our balcony was quiet and relaxing. We had quite a few meals cooked in the small kitchen with food bought from the supermarket over the road. Plenty of restaurants close by with a nice walk along the promenade direct from the hotel. If we return to Madeira in the future I don't think we would stay anywhere else.

The Pestana Palms has one of the best locations of all the hotels in the area, being on a rocky outcrop at sea level rather than on top of a cliff. Food was excellent and staff helpful and friendly. Lovely

a quiet place, yet close enough to the city, easy to reach, super-friendly staff, cleanliness at the top level, parking inside the resort. staff will recommend where to eat well and not expensive, where everything should go and see ... just perfect

This hotel was in a lovely location with great sea views and lovely gardens....the hotel itself was a bit dated and could do with an update however it was a great roomy apartment with kitchen and plenty of storage space and two balconies! House keeping was excellent and the staff were very good ....great location for easy walking to the harbour etc and lovely choice of restaurants close by and the open top bus stop is at the top of the road and a huge supermarket just across from the hotel

This was our first stay here and we will be coming back. It is a medium-sized hotel and benefits from more personal attention. The staff are very helpful and friendly. The main thing we did not like was an invasion of ants in the room, which was soon fixed by the spray can given to us by Reception. Some of the decor needs freshening up, but that mey be happening during the next few years. The location is great, not in town but not too far from it. Supermarket opposite, good restaurants nearby, laundrette within reach, bus stops on the main road.

Excellent situation. Sea view at least from our apartment on the 5th floor. Hotel needs renovation. We suffered of cold nights until we asked and got an additional heating. I didn't like the Pool Bar - old fashioned and no character. It smelled there like in a fittnes club. Breakfast was excellent. Free car parking a bonus. Personnel very helpful in reception, restaurants and room service/cleaning.

The actual apartment was adequate and beautifully clean but it was a bit “tired” and needs upgrading. The pool area is lovely and beautiful views across the sea. The location to local facilities was also really good.

We stayed as RCI Members. Nothing to fault. Had a really relaxing week in a resort with excellent facilities. No internet in the bedrooms/appartments = what a blessing! Staff lovely. Are trying to book again soon.

Rua do Gorgulho, 17 Funchal

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Pestana Palms Ocean Aparthotel is located within a mile (2 km) of Barreiros Stadium and Madeira Casino. This 76-room, 4-star aparthotel welcomes guests with free breakfast, an outdoor pool, and a fitness center. Botanical Garden and CR7 Museum are also nearby.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat.


Rooms

The 76 air-conditioned apartments feature kitchenettes and balconies. For entertainment, guests can enjoy cable TV. Bathrooms have hair dryers, free toiletries, and bidets. Other standard amenities include minibars and safes.


Property features

Pestana Palms Ocean Aparthotel features an outdoor pool, a children's pool, and a fitness center. You'll find limited parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this family-friendly aparthotel include a sauna, free WiFi in public areas, and 2 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend this hotel

Total of 560 reviews