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Pestana Casino Park Hotel & Casino

5.0 out of 5.0

Recent guest reviews

Perfectly located for Funchal, very helpful staff and spotlessly clean hotel. The evening meals /buffets are really good value for money as well as there being loads of choice at the breakfast buffet too. Beautiful pool area and plenty of sunbeds. We had a room with a seaview and balcony which was lovely.

When we enter room 422 it looks o/k but then we noticed some small problems both T/Vs smart type had been pre set so you could not select the menu where you-change screen setting so we have 2 TVs that are very dark screens on many stations also you are unable to remove the sub tittles. The large shower head unit in the bathroom did not work. Water damage to the walls in the bathroom plaster falling on to the floor. Chaise lounge badly marked other chair needed some attention old age catching up. Shortage of coat hangers. All these small matters were reported to the Reception staff on Wednesday 11/04/2018 at 7.00pm. Next day 4 more coat hangers but still waiting for the other repairs to happen it is now Thursday P/ms12/04/2018 as we re due to leave the Hotel on Monday 16/04/2018 will the Maintenance team arrive in time I think not so if you are thinking of using this Hotel try to give Room 422 A miss.

My partner I stayed there last week and it was beautiful , rooms lovely , staff were lovely , I do think we went at the right time of year , there was lots of beds free , the breakfast was beautiful too. The only thing was to get into the town centre you did have to walk down a steep hill , but there was always taxis , this wouldn’t put you off , this hotel is right near where all the cruise liners dock , they was nice to see. I would highly recommend.

We stayed 2 nights. The room and breakfast were very good. Unfortunately there was no free car parking in the hotel. We were proposed to park our car in the Casino paid parking. Noisy in SPA (small children running around). We came to the SPA at 19 p.m. We could not relax in the pool with jets or in the sauna.

Just back from Madeira, The Pestana is a great hotel in a fabulous location pool area has great views, our room was overlooking the road so was a bit noisy at times, tea and coffee facilities in the room would of been appreciated and if it had then I would of rated it 5* the staff were great so friendly and helpful, we loved it and would go back if visiting Madeira again.

This hotel at which we have stayed many times is definitely improving since a new manager took over. We noticed an improvement in state of towels, room service was much improved and breakfast quality although not perfect was on the way up.

Really enjoyed my stay at pestana casino. Designed by famous Portuguese architect and has stood the test of time in my opinion. All rooms have a balcony and due to design and surrounding grounds have beautiful views. We had a room nearer the road but due to the design of building were not troubled by noise from traffic and enjoyed relaxing on small balcony in evening. Similarly the dining/lounge areas have beautiful views and we took breakfast outside overlooking the harbour. Rooms clean and bright. Good range of breakfast food. Many areas to lounge in sun (again with beautiful views). Short walk into town. Outdoor affinity pool lovely. Didn't use sports facilities but again these looked out over pool/harbour and looked clean and well equipped. Good indoor pool/sauna/spa facilities. We had a few small issues during our stay which were resolved quickly and efficiently by staff. Staff were also very helpful and attentive with any questions we had. Overall beautiful hotel, perfect for relaxing.

Due to cancellations of flights the hotel (so they said) had to close the restaurants, which we were promised we could use with the subtraction of our halfboard bookings, but the could not. When asked for a refund of our payments, because we did not think the buffet was up to scratch having tried it twice, we were blatantly told we could not. They were very unreasonable and eventually refunded us some money before deducting extra charges, instead of paying us what we had paid. Very unpleasant experience, not to be repeated. Two of the Reception staff certainly were not cooperative.

My first ever trip to Madeira was very last minute and knowing absolutely nothing about the island I took a gamble booking into the Pestana Casino Park. It was a gamble that truly paid off. Stunning location - when you’re up on the cable cars, you’ll appreciate how spectacular this hotel’s position is - and so close to the town centre too. Much closer than the other 5-star properties in the area. Some of the friendliest customer-facing staff I’ve encountered in a long time as well. The ground floor lobby area with the sweeping ramp down to the main restaurant area is a stunning piece of architecture in its own right. My room was very comfortable. Huge bed. Nicely appointed bathroom. Lots of hot water and good water pressure. When needed, the air conditioning worked well and very quietly. And some amazing views from my balcony. I only ate breakfast in the hotel, but that was very good too. Lots of choices. It was only a short 3-night stay, but when I next return, I will have no hesitation in looking to stay here again.

when we arrived at the hotel we were greeted with a nice cold glass of brisia which was needed after the plane journey. The hotel is in a great location within easy distance to funchal town, but far enough away to be quiet and peaceful.

Rua Imperatriz D. Amélia Funchal

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Marina

Pestana Casino Park Hotel & Casino places you within 3 miles (5 km) of popular attractions like Botanical Garden and Monte Palace Gardens. This 379-room, 5-star hotel has a marina, a full-service spa, and a casino. It's in central Funchal and also a short walk from CR7 Museum and Madeira Casino.


Dining

Start your day off right with a free buffet breakfast. Enjoy dining at Panoramico, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Pestana Casino Park Hotel & Casino's 379 air-conditioned rooms provide balconies, minibars, and safes. Guests can expect to find satellite TV and stay connected with wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers.


Property features

Pestana Casino Park Hotel & Casino features a marina, a full-service spa, and a casino. Self parking is offered for EUR 6.40 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include a nightclub, an indoor pool, and an outdoor pool.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 3098 reviews