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Sheraton Grand Macao Hotel, Cotai Central

4.5 out of 5.0

Recent guest reviews

The Sheraton is centrally located on the strip and the hotel provides various modes of transport to get to the old town on the Macau side. The front desk staff and the bellmen (particularly Alexis Apo) were always welcoming and willing to provide us with any information we may have needed! Overall lovely stay for the price point!

A luxurious comfortable hotel accessible through FREE shuttle bus from airport or port. Provide spacious and clean modern rooms. The hotel with huge swimming pool with view of the Eiffel Tower. It has lots of shopping boutique and restaurant inside. If you avail of room with breakfast, you will experience the luxurious buffet breakfast at the Feast located also inside the Sheraton Hotel. Access to different tourist spot is easy and FREE provided you ride the Shuttle Buses sponsored by different Casino Hotels in Macau.

It is located on the cotai strip right beside the Sands Cotai Central Hotel. It consits of two 20 floor towers. Our room was on the 12th floor. The view from our room window was "The Venetian Macao". The Room service is great and apt. This hotel is walking distant from all the main attractions of the Cotai Strip like the Parisian, the Venetian. You will feel like you are staying in Las Vegas of USA. The hotel houses a huge Casino too where you can gamble like there is no tomorrow. The lobby is adorned with huge water falls and installations. The building also houses stores of various European Luxury brands. Stage shows are organised on all weekends. Food Court is available nearby which offers various kinds of cuisines at moderate prices.

My husband and I had a very wonderful stay at the Sheraton Grand Macao! Upon check in, we were told that our room was upgraded to De Luxe Cotai room. Pulling back the curtains gave us a magnificent view of Cotai Strip especially at night! I'd like to commend Ms. Erica Mallari at the Front Desk. She was very helpful, allowed us to check in early (as this was included in my email prior to arrival in Macao) as well as late check out. She explained a lot of things in detail (like what transport to use, directions, meals/restos, express check out, etc.) that made our stay and tour of Macao very pleasant. Sheraton gave a lot of freebies like eco bag, entry pass to Planet J, a voucher for an almond cake (which we were unable to get in Taipa), and complimentary ferry ride for 2 pax from Macau-HK. We also had a chance to dine in one of their restaurants called Xin. We enjoyed the buffet hotpot! I would definitely stay in this hotel the next time I visit Macau and would recommend it to friends & family with travel plans to Macau.

The property is beautiful. The staff and SPG receptionist are friendly and helpful. Very comfortable bed. good quality. A great hotel!Thank you ,Manager Shirley and SPG 03120GR . 帶著孩子一同前往,完全顛覆了以往澳門的印象;孩子在這兒渡過了開心的假期,準備了小禮物不說,發現到登記的旅遊證件上有一位生日,貼心的再準備了可口的蛋糕。 前台經理Shirley和藹可親,孩子們非常的喜歡她;在這裡,任何問題職員都會協助處理。 讓我們渡過了一個難忘的假期。

Fast check in & check out. I chose Sheraton every time i went to Macao. Good customer service and respond. I will choose Sheraton again. It is good price for such high class hotel. I will recommend to all my families and friends.

It is located on cotai strip after the Sands Cotai Central Shoppes. There is a convenient shuttle bus from the Taipa ferry terminal. Due to SPG gold we got upgraded to a larger room with 2 double beds. The hotel has 2 towers and has a casino floor on the ground floor. It is connected conveniently to Sands shoppes which you can then take the covered bridge to the Venetian, Parisian, Four Seasons. Alternatively you can walk the pavements to crossover to Studiocity. The service in the hotel is top notch. There is SPG check in counters and check in counters for families too. The rooms are large with nice bay windows and I had a good view of the tower at Parisian as well as Studiocity. Turnover service was excellent as we requested for extra towels and bath amenities for the kids and it was promptly delivered to our room with hand written notes. Great experience!

We had a great time in Sheraton Macau, the hotel is huge but it has dedicated check-in and check-out desks for SPG Elite members so the check-in and check-out processes were seamless and fast. The Club lounge is under renovation at the moment but they have alternative venues that can be used - we really enjoyed our cocktails and drinks this time!! The hotel is connected to the Sands Cotai Central mall so there a lot of options for dining and shopping. This mall is also connected to Venetian and Parisian so you really don't need to go outside for all the fun and shopping (which we really appreciated as it was rainy while we where there) Many thanks to Peter J and Aris who helped make this trip really fantastic!

Stay at Sheraton Cotai on Jan. 6th. Majority of the Hotel's frontier staffs are new faces Services of standard are good with no doubtfulness Great help and care rendered specially our Friends Mr Stefan and Mr Giulian Our daughter and her fellows really enjoying at Feast Despite it was a miniature Birthday celebration, but staffs at Feast shown warm blessings and they created a enjoyable moments with joyful atmosphere too Our kid likewise their friends were impressed such schedule,Of course they do appreciated for that celebration surprisingly scheduled by Giuliani, Allen Geneva, Adda, Jade and Abby as well I sincere to take this opportunity to express our thankfulness to Sheraton staffs inclusion but not limited to gentlemen Stefan and Giulian Spg Platinum member Garry Cheung

We arrived to be told that the club lounge was under renovation and alternate venues were being used. We were initially disappointed that we were not advised at the time of booking, however the alternate venue certainly made up for this. For pre dinner drinks we were also offered a full buffet dinner with no additional cost. The buffet was one of the best I have ever had and included lobster, western and Asian food. The hotel itself is huge, in a good location and very comfortable.

Estrada do Istmo. s/n Cotai

Hotel highlights

  • Close to Cotai Strip
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Sheraton Grand Macao Hotel, Cotai Central places you next to The Grand Canal Shoppes and a short stroll from other popular sights like Cotai Arena. This 4001-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and a casino. It's near the airport and also 0.9 mi (1.5 km) from Cotai Strip.


Relish the international cuisine at Feast - World Flavor, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


All of Sheraton Grand Macao Hotel, Cotai Central's 4001 rooms are soundproofed and have an array of amenities, including iPod docks, free bottled water, and laptop-compatible safes. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Sheraton Grand Macao Hotel, Cotai Central features a full-service spa, 3 outdoor pools, and a casino. Parking is MOP 300.00 per day (MOP 500.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Club Room

Full 2 | King 1 | Sleeps 3

Room, View (Cotai)

Full 2 | King 1 | Sleeps 4

Deluxe Suite

King 1 | Sleeps 4

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 5754 reviews