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Sheraton Grand Macao Hotel, Cotai Central

4.5 out of 5.0

Recent guest reviews

This hotel has good size suites and fairly reasonable in price. Also is connected to the Venetian and cotai central. Rooms are clean casino isn't too busy. However isn't a 5 star hotel good place to stay in Macau.

Very clean and tidy, quiet environment for a good rest, very good seafood buffet dinner in its restaurants at ground floor, many restaurants and shops in the mall, walking distance to all nearby hotels and casino.

When I arrived at the hotel, I didn't realize just how big the hotel actually was - the lobby is large but retains a bit of an intimate feel. And this idea runs through how the entire hotel operates - it always feels like personal service and attentiveness - just the right amount. Yet for such a large property, the excellent team manage to deliver that personal feel. Front office staff are superb (notice how many other reviews of this hotel focus on this as well). Check in was quick, well organized and welcoming - yet there were tons of tor groups arriving at the same time : none of the staff went into a flap - all were remained cool and in control, never losing the personal touch. So a great first impression indeed. I stayed on the top floor, corner room with a nice view of some other hotel properties and the street below. The room has really nice large windows. Also the room was really nice and large - spacious and well laid out, as was the bathroom. My main criticism of the room - decor ! - must be the ugliest, weirdest hotel room carpet I have ever seen (cream with dark red ''splats'' design) - it looks dirty, because of the choice of the colours (mismatched) - I doubt a professional interior designer was involved. The furniture, though of very good quality, is mismatched as well, and looks like it was salvaged from some 1940's building that was about to be torn down. So unfortunately, it's a rough and tumble, thrown-together, brick-a-brac solution to furnishing the room. Hotel staff - excellent : +6stars Hotel operation - excellent : +6stars Hotel room decor - shocking : -2 stars Location is excellent though - there is a large mall on the ground floor connecting all the other hotel properties on that side of the road, as well as a walk-over bridge to the other side. Lot's of stores, restaurants, cafes, and food court.

The buffet was great, even though which is doing promotion. The staff were nice, very helpful and obliging, especially Andrea and Derek, providing a effective service to us and agreeable environment. Having fun there~

We enjoyed our stay in Sheraton, clean and spacious room, helpful and friendly staff! There are shops from food to clothes right by the hotel, we had great dinner at Bene the italian restaurant. We will certainly come back!

My family and I stayed at the Sheraton Grand in Macau last week from Thursday the 15th through Sunday the 18th of June. I am a very frequent business traveler having worked in the USA, South America and Asia for the past 20 years and have frequented hotels from 5 star to others that shouldn't even host guest and everything in between. We are from the States, but have lived and worked in Macau for the last 10 years. Usually when I take my family on trips with me, we stay at nicer hotels for the Wife's sake and the kids enjoy having their own room next door. Although we have stayed at several other hotels in Macau, we decided to try the Sheraton Grand to see and compare their services and amenities. Upon arrival, it is certainly one of the more busy front desks in Macau, but to the operation's credit they keep the line moving and are sufficiently staffed to accommodate the rush of check-ins. As SPG members we enjoyed a room upgrade and access to the club lounge. Services are comparable to other elite hotel clubs that we belong to, but the staff is very nice and their English is very good compared to other local hotels. Our room was very nice, spacious, and clean, bathrooms are well designed and everything seems well maintained. Other properties that I have stayed at and worked with have had shower door issues and accidents caused by poor design. Overall, I would say the room, staff, and services are caparable to Any of the 5 star hotels in Macau; the only shortfall that I would mention about our stay would have to do with the food in the club lounge. The breakfast variety is fair and their buffer style setup is alright, many other clubs that I have frequented have side menus for specialty a la carte orders, but maybe due to the number of guests Sheraton cannot do that. Also the snack time and tea time selection is quite limited. Besides those little issues, which the majority of guests probably don't frequent, the Hotel stay and experience is equal to any 5 star hotel in Macau and often at a price that is a fantastic value. Along with the Sheraton, I also need to mention that overall, it's location on the Cotai strip, puts it at the very center of all of the other great amenities that are available to experience. Everything is a short walk, either over the foot bridge to the Parisian or to the shopping and dining at the Venetian. Really, the most convenient and accessible way to enjoy the Macau Cotai Strip!

About one to two weeks prior to our trip we requested to have 3 rooms that should be close to each other, but when we arrived we could only be arranged with rooms about half a minute distance from each other. The worst thing appeared in the lift. They install a security system that requires the use of room card to get access to the floor we lived, but that system often malfunction. For quite a few times we could only take the lift back to G/F and scan the room card again. The elevator is really a mess.

Enjoy two day trip at Macau, short but sweet, especially we had enjoy the dinner buffet at Feast restaurant very much,the sea food was great and the service was excellent, staff Genrvie and abby(I don’t know if the name was correct) they offer us with quiet seat, and especially the staff who call Tony was the best, he take good care of us whole night long, and gave us lot of good advice and recommendation. Very impressive.

The services here is very good, fresh seafood, with very different types. food very good, enjoy the time with friend here. Special Ronald Sison offered very good service! And they all very friendly to offer when ever you need. I will come back with my friend again for sure.

I stayed there for 2 nights to celebrate my daughter's birthday. Before my stay, I sent email to the hotel to let them know my main purpose of visit and order a birthday cake. It's a big surprise, they upgraded me to a family suite where my daughters loved the room setting very much (the theme of Madagascar movie). They just want to stay in the hotel but don't want to go anywhere:)

Estrada do Istmo. s/n Cotai

Hotel highlights

  • Close to Cotai Strip
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Cotai Strip is within a mile (2 km) of Sheraton Grand Macao Hotel, Cotai Central, and other popular sites like Macau Olympic Complex are within a couple of miles (3 km). This 4001-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and a casino. Near the airport, it's also near University of Macau and Macau Tower.


Dining

Relish the international cuisine at Feast - World Flavor, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 4001 soundproofed accommodations feature sitting areas. Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include iPod docks, refrigerators, and minibars.


Property features

Sheraton Grand Macao Hotel, Cotai Central features a full-service spa, 3 outdoor pools, and a casino. Parking is MOP 180 per day (MOP 300 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a sauna.

Room options

Club Room

Full 2 | King 1 | Sleeps 3

Room, View (Cotai)

Full 2 | King 1 | Sleeps 4

Deluxe Suite

King 1 | Sleeps 4

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 4941 reviews