Sheraton Grand Macao Hotel, Cotai Central4.5 out of 5.0
Recent guest reviews
Hair (obviously not from the head) were found in the bathtub, which is terribly disgusting and unacceptable.
Stayed at this hotel for 2 nights with some friends. The check-in line was very long when we arrived. There were quite a few agents but it still took 40 minutes to check in. Room was spacious. It's a little bit of a walk to other locations (Taipa village, City of Dreams) but otherwise great. I would stay here again when I return.
This hotel is central located in Cotai with super facilities. Excellent stay !!!
After staying at this amazing hotel there's really nothing not to like about it. They offer free shuttle to and from the ferry, they are in the middle and heart of Macau gambling and nightlife, and they are five minutes from a free shuttle bus that takes you to the city center. The best part about it they have a bridge connecting you to the Venetian Hotel and four seasons Hotel all without leaving the hotel. It's like getting the best of all three amazing hotels for the price of one.
The hotel is in Cotai which is where most of the new casinos are located. Although there was a free shuttle to Taipa, we found it a bit inconvenient to travel back and forth. We would recommend the hotel if your intentions are to shop and gamble. If you are doing more site-seeing in Taipa, I think the Wynn would be a better choice.
BEst to get your "SPG - starwood preferred guest" card beforehand as waiting at check in is long without it. Everything else was great. Also getting access to lounge area for free food and internet is great.
I had only one problem about my payment. When I checked in, hotel staff told me that I have not paid all payment. They had only my credit card for guarantee so I had to explain them everything. Again, when I checked out I am told the same thing. I don't know why. What 's wrong with this matter?
as usual, casino is not big and too little kind, service is goood and everyone is kind to help