Hotel Okura Macau5.0 out of 5.0
Recent guest reviews
We had a great time at Okura, no matter the services, club lounge, bedroom, etc. All staffs are attentive and professional. We will come back again in near future. Thanks again for your excellent service, my daughter Eunice is so enjoyable with her 1 year old birthday.
是附近的酒店中，最寧静清幽的一間，成為了我的必然之選，所以我第二次帶同幼兒入住。每位職員都細心有禮，依然令我們很滿意。 we are happy with our stay. It becomes my one and only choice when it comes to selecting a hotel that is quiet, decent and comfortable. Staff are polite and kind to us.
Staff is extremely polite and the hotel is very clean connected to the Galaxy complex in Cotai. The pool is amazing and has a wave pool area and lazy river that is awesome. The junior suite room is amazing with a rain shower with Steam and Jacuzzi. Try the lounge on 6th floor for a great breakfast.
In general the suites we stay are meet my expectation. Not luxury style but very comfortable one. Good and clean facilities in the room. Good service during check in / check out / breadfast/ tea time.... Staffs are very nice and helpful.
We are family of 4 (2 adults and 2 kids) and this is our time stay with Hotel Okura Macau. We stayed for 2 nights from 14 to 16 June 2017. The Hotel is cozy and we booked the Executive Room on purpose because there provides access to the 6/F Executive Lounge for 3 set periods (breakfast, tea and cocktail). This is good for family with kids! We thanked all staff on the 6/F from our arrival to check out. Ms. Carol the lady who we first met gave us a very warm greetings and supports; later each single staff is honored with an A. Colleagues are professional and committed and congrats to the management for such a well-trained team. The Hotel also provides free entrance to the Grand Resort Deck! It's fun and enjoyable and it happened I just took 2 beers from the Lounge after the swim! Oh, it was a big surprise after the dinner that the house keeping cleaned the room in rapidity (though we said no need) and provided us a bucket of ice!! The room is big (out of my expectation of how they count the 46 sq meters) as we used to stay with bigger rooms and suits. The pillows are so comfortable ... the Japanese style!! We will definitely stay again with this Hotel. We recommend this Hotel for family stay and remember to book through the Official Site (this is my personal preference as price is just the same as most hotel websites).
We almost didn't make it to Macau as the ferry service was cancelled due to impending typhoon. So we were pleasantly surprised to find that Okura had upgraded us to a suite! Joyce helped us with check in at Level 6 and seeing how exhausted we were, she made arrangements for the whole family to have dinner at the lounge. Service was prompt, attentive & unparalled right down to the staff at the various water activities area. Our suite was bigger than an apartment & we enjoyed every minute of the steam room & jacuzzi. Staff was knowledgeable & gave good recommendations. Jesse helped us with check out and even helped us reserve the Laurel for lunch. The whole family had a great time. Kudos to all the staff, especially Joyce & Jesse!
excellent facilities and services, very warm and helpful staff. they try to accommodate every needs I requested. food served at executive was beyond my expectation. the outdoor water park and indoor swimming pool were fantastic. It was a very good experience for my family and I will sure come again
There is a feeling of Japan as a whole, Every staff was nice, 山里的Jessica is very helpful but the lunch set can reduce the weight...... The room was so comfortable! Memorable anniversary many shops around
The first time I had the reservation through Okura's website but not travel agents. By the time I'd met one of Okura's Reservation Agent-Mancy Yuan, she helped me out alot through at all time. Because this trip was to celebrate my husband's birthday, I also looked for more about decorations stuffs through Guest Relations Officer-Cici Xu. Both of them have gave me the most unforgettable stay since the first time me and my husband chose Hotel Okura. Once again, thank you for everything that the 2 of you provided to us. My husband loved it all. Please keep it up.
What brought me to okura was actually the fact that it was right outside the outdoor pool facilities by Galaxy. Bought the cheapest room option (can't rmb the name) but it was still fantastic. Room was big and I must say I was most impressed by the toilet with the tv in front of the bath tub. Would definitely recommend it
- Walking distance to Macau Olympic Complex
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Macau Olympic Complex is a short stroll from Hotel Okura Macau, and other popular attractions like Cotai Strip are within a mile (2 km). This 488-room, 5-star hotel welcomes business and leisure travelers with a casino, a water park, and 3 restaurants. Near the airport, it's also near University of Macau and Macau Tower.
There are multiple options for onsite dining with 3 restaurants, including Terrace Restaurant, which specializes in international cuisine and serves breakfast, brunch, lunch, and dinner, and Yamazato with pleasing pool views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
The 488 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, laptop-compatible safes, and desks.
Guests of Hotel Okura Macau have access to a casino, a free water park, and an indoor pool. There's free parking, as well as a free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a lazy river, and a children's pool.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1521 reviews