Fletcher Hotel-Restaurant De Burghoeve

Nice building, but that is all to be said about it. Staff, and in particular the receptionist, who can approached through a strange, narrow half opening, need to learn a few lessons about hospitality < she didn't have a clue, no welcome, no please, thank you or did you enjoy your stay. She probably stopped asking as the answers might not have been to positive. Housekeeping just opening the door - without knocking - when we were still there - way before check-out time. Room extremely basic, no comfort whatsoever, after 23.00 hrs no one to be found (when we wanted to ask for a fan as it was extremely warm (and no airco). First and last visit to this place.

From the outside it looks OK but inside........??? Terribly disappointed, especially after the price we paid. Extremely basic to say the least. No tea/coffee making facilities, no hairdryer, an extension lead hanging down from the ceiling with a very old TV plugged into it that was "plonked" on the window sill. No dressing table or chair in room 11 and but then again there wasn't room for one. Shower/bath not exactly welcoming either and the hot/cold kept fluctuating whilst using it. Staff about as helpful as a chocolate fireguard and didn't seem to want to know. Breakfast ? I don't know what they served as "bacon" but it was inedible. Continental fare was ok though. Very, very disappointing and I don't think Andre Rieu should include this one in his website. As for cleanliness, the closet was filthy with discarded cigarette butts and other spurious items on the floor. Reported but not cleaned the following day either.

This hotel was not quite up to the quality of other Fletcher hotels we have stayed in. The boiler was malfunctioning, and making noises day and night, so kept visitors awake. It was reported, but nothing seemed to be done. It was also a bit of a struggle to get a vegetarian meal. But when I eventually did get my veggie meal, it was very good!

From the outside it looks nice and raises expectations. However it is clear that no one really cares about this hotel. Old fashioned rooms that need renovation. Staff that is just making their shifts and more ' warnings' than nice welcomes. E.g. Diner inly between 6 and 8 and you are allowed to stay in the restaurant until 10, is stated more then once.

The Fletcher hotel chain renovates run down farms, castles etc. to quite beautiful hotels on pretty good locations. Allthough well equipped, the rooms are more basic than the exterior and the public areas of the hotel as the rooms are furnished with rather cheapish materials. (e.g. a shower curtain rather than a walk-in shower, a curtain in stead of a bathroom door). Still: also the Burghoeve is worth its money, with very friendly staff, a good breakfast and good dinner. Fletcher: why not upgrade your service by offering wine-and-dine arrangements! Since almost all of your restaurants guests will also be your hotel guests, almost no one will have to drive after dinner anymore! This opens an excellent opportunity that not many restaurants can offer their guests.

This is the worst hotel i have ever stayed in. We were a coach party of 41 people, this hotel is not capable of looking after larger groups of people. The evening meal should have started at 7pm, it was late, one evening the second course was not served until 8.30m.The food was very often cold and they ran out of one of the choices(there were only 2 choices). The annex at the back of the site had a very steep, to my mind dangerous staircase. I found it difficult to come down the stairs, i would add that i am not infirm and regularly walk distances of 5 miles or more. I asked for a plug for the handbasin in my room and was told that they do not supply them (most of the other rooms had them). they provided me with a pyrex dish to put water in. Our tour manager could not get much improvement because there was no manager on site she had to telephone someone in Hanover(?)They did not have enough staff or staff with experience to run the hotel properly

The worst hotel I have stayed in. food lukewarm and portions rationed. also ran out of food on one occassion. Rooms very small and stable blocked staircase very steep most unsuitable for the most people. Staff indifferent and unfriendly. lack of staff would possibly explain why rooms were not cleaned. Coach party to visit floriade. Valkenburgh has major road/pavement works at the moment so best avoided.

I stayed here for a couple of nights with my group of 39 adults. From the description I was hoping for a more rural setting. However Valkenburg is a lovely small town. Some of the rooms were quite small with sloping ceilings & the stairs were quite steep. There is a lift in the main block but doesn't operate before 07.30. Not a good arrangement in an emergency! I felt we were told what we wanted to hear rather than the truth on a number of occasions which reminded me of being back in India/Africa/Middle East! However i felt the food was good although we had a very limited 3 course set menu which didn't suit everybody. Breakfast was excellent. If I had been with a partner I think it would have been more suitable but not for a group of 39 adults.

Courteous, helpful staff, easy walk into Valkenburgm bbus stop outside to Maastricht. Food plentiful, fresh and as eat as much as you want from buffet Rooms a bit cosy but perfectly OK for a few days