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Pyramisa Isis Hotel & Suites Luxor

4.0 out of 5.0

Recent guest reviews

This is to record one horrible experience at this so-called 5 star hotel. We have visited the hotel during an off season, and we were probably the only guests there. You would expect them to treat us in a special way, being their only guests. Their special treatment included: 1- Credit Card payment was not available, I had to pay in Cash (Their single POS machine was malfunctioning). 2- Horrible air conditioning (Nearly not functioning), and it was almost 45 C at that time. 3- Very very poor breakfast, bread came out of the deep freezer. 4- The hotel was short staffed that they did not have any room service or any one to serve us coffee or even water. 5- Rooms are bad: No Safe box, awful beds, Non-functioning AC in most of the rooms, Our basin was broken, Tap was loose. 6- A lizard entered one of the rooms when we tried to get some fresh air in this very hot atmosphere with NO AC. No response from house keeping to our complaint. 7- A very rude, arrogant, and careless Manager (Mr. Abdel-Fattah) who did not respond to any of our complaints. He even suggested that if we don't like the stay at his hotel we can go anywhere else. This was very rude and unacceptable. I Had to change the hotel to a nearby really 5-star one. THE LIST COULD GO ON FOREVER, YET THE CONCLUSION WILL REMAIN THE SAME .... NEVER EVER VISIT PYRAMISA HOTEL (ISIS) IN LUXOR, AS I DON'T WANT ANYONE TO EXPERIENCE THIS KIND OF TREATMENT I HAVE RECEIVED. NAME: TAREK KHALAF ALHUSSAINI EMAIL: tarekalhussaini@yahoo.com phone no. : 00201223434597

Last week I returned from my 26th 2 weeks holiday from Luxor. I have been going there since 1989 first visit then from 1995 every year and sometimes twice! The people of Luxor are so welcoming and friendly and yet with so few visitors the town is suffering. The majority of Hotels are great and this year we have been back to our lovely Pyramisa. The staff including Mustapha, Fiesal and Food and Beverages Manager are all great and helpful the evening waiter Ahmed is lovely and will do his best to satisfy your food requirements. Magad the evening Barmen was special, good English and very interesting to talk to. Nasser our room boy was lovely always smiling and cleaned our room every day. Mervat the pretty receptionist had very good English and was very helpful, The team of very hardworking gardeners keep the beautiful gardens immaculate, We cannot understand why Thomson only go to the Red Sea and not Luxor. We have to fly with Egyptair which although an excellent airline is very expensive. If only Thomson would fly again direct to Luxor I feel sure many more people would go to see all the magnificent sites of Luxor. We are returning to the Pyramisa Hotel in October AND CANNOT WAIT!!!!

Well turned up, to what was expecting to be a 5* hotel. To give this a 1* is generous. This was a ghost hotel. Arrived late evening, everything was in the dark. No lights outside, no buffet meal, we ate out. We moved rooms, to be in the exact same rubbish room. Bed so hard and uncomfortable, bathroom a disgrace, everything so run down. This hotel needs closing. Food awful, air conditioning just about working. We stuck this out for 1 day, then without any choice we had to check out early and move to another hotel... PLEASE DONT GO TO THIS HOTEL... It was our 1st visit to luxor, and we wanted to stay in a luxurious hotel overlooking the nile.. How wrong we was....

This was our sixth visit to this hotel – our previous one being four years ago. It’s a five star hotel located on the Nile; giving it a beautiful garden and pool with a view to die for. An extension of the Corniche, the hotel is situated at about 1 km from the Luxor Temple, in other words: the town’s centre. Our rooms had great views of the gardens and the Nile. The rooms themselves are simply gorgeous as well. For rooms bordering the street there’s a view of the hectic, everyday, Arabian city life (which isn’t necessarily a con either). Similar to Cairo, the hotel restaurant in Luxor is of high quality and because tourists are yet again starting to return to Egypt, the choice on the menu and the day-to-day variation are even better than four years ago. High standard of hygiene and willingness to prepare one gluten-free meal. A great improvement compared to our stay four years ago is the service! I don’t know if the staff is better trained nowadays, but they sure are friendlier towards their guests. And once more: helpful reception desk personnel. Conclusion: a great hotel with a nice informal atmosphere and a perfect price-quality ratio. If we had to grade this hotel, than we’d be giving it an 8 or a 9 (out of 10). PS We’ve never felt unsafe.

The hotel was clean, good service, good view, good prices, but the security man (who is an official police man) asked me daily for Tips !!! G They have a good breakfast, and good snaks. And they were so friendly so they gave us a big fruits dish as a cadou for our marriage :)

It was one of the worst experience for me in a hotel ! I can't believe it's a five star hotel! Despite the breathtaking Nile view the room was horrible. The AC was only cooling the room and it was cold at night; we could only warm ourselves in bed using the low-quality blankets they have got in there! The staff aren't cooperative not even smiling. The first problem we got was having a blocked sink and we called the room service and they came after 20 minutes though we told them we are running out of time so please hurry up add to this the broken toilet seat ! Second was the refrigerator that wasn't working also ! Finally the last awful thing is finding mice droppings on the wall, corners and the toilet ! We complained and expected they would offer to change the room but they didn't and waited for the housekeeping the next day and when came back we found the trash ban wasn't emptied and the mice droppings were still there and even the floor wasn't cleaned ! P.S the food is horrible! I wouldn't recommend it to anyone and I hated this first experience for me there in Luxor in this horrible place !

The worst stay I have ever got, room furniture is very old, towels and blankets are not clean, breakfast is poor, shower gel is not available, moreover, new guests try to open your room at 5 am by mistake?! , the only advantage is the location 3 stars will be too much for such hotel, do not try it. Khaled elfeel

Not crowded, i think only 2 levels of the hotel rooms are occupied as I didn't see more than 2 guests at the common area at any time. Staff are attentive. Rooms are clean. Good view of the Nile river and sunset. Okay food. I got a free upgrade with a huge huge balcony. Love it. There are few convenient stores next the hotel, if you want to get some cheap tidbits. Getting to popular places abit of walk but if on vehicle, it is very near. My caution for anyone, careful of the horse carriage guys especially the young ones, they change price after the ride, being you to random markets, demand extra money, and also shout at you if you refuse to pay. Other than that, I Iove the hotel for the relaxing vibe. And there is a Taxi service at the hotel entrance lobby, Max Hassan, he is related to the hotel. He arranged hot air balloon, professional guide and trips to attractions at very good deal. Honest man. Avoid during peak summer month, the weather was really hot and burning. One more thing, there is KFC 2mins walk from hotel if you are into that kinda thing :D

The Isis Hotel is one of the finest places to stay in Luxor. Built on the banks of the Nile, the rooms offer you an amazing view of the sparkling river and a glorious sunset. The rooms are 5-star equivalent and are almost decked out to host royalty; they're that comfortable. Fortunately, the hotel was not at all crowded when we stayed there. It has a sprawling swimming pool and The Lotus restaurant is indeed a fine place to dine though your options are restricted if you're vegetarian. All in all though, The Isis will make your stay worthy of that of royalty!

This was clearly once a very beautiful hotel with a perfect location right on the Nile banks. I had a lovely room with a magnificent terrace big enough for two Loungers and a table and two chairs, all of which overlooked the river and sunset. Sadly, there was hardly anyone else there. I ate alone most mealtimes in a beautiful dining room. Staff could not have been more attentive, but we're so few that they were sometimes hard to find. Basic repairs clearly needed doing in some areas, but where is the money to come from. I cannot fault this hotel at all. If people would just forget about the media and go and see f or themselves they would find a superb hotel in an amazing.city

Khaled Ibn El Waild Street Luxor

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Luxor Temple, Pyramisa Isis Hotel & Suites Luxor is within 2 miles (3 km) of Luxor Museum. This 450-room, 4-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and free self parking. It's also near Karnak and Colossi of Memnon.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 450 air-conditioned rooms feature fireplaces, balconies, and refrigerators. LCD TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, safes, and desks.


Property features

Guests staying at Pyramisa Isis Hotel & Suites Luxor enjoy access to 2 outdoor pools, a fitness center, and a spa tub. There's free parking, and an airport shuttle for USD 30 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.

Room options

Standard Single Room, City View

Twin 1 | Sleeps 1

Standard Triple Room

Twin 3 | Sleeps 3

Junior Suite, Nile View

Full 1 | Sleeps 2

Standard Double Room, Nile View

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 708 reviews