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Pyramisa Isis Hotel & Suites Luxor

4.0 out of 5.0

Recent guest reviews

I have to say first that the staff are very helpful & friendly trying there best to help, but the towels colors & bed linen & cover are grayish!! Bed is uncomfortable the mattress is awful , pillows are may be 100 years old , cleanliness is really bad, I tried to push myself to stay but really couldn’t have a shower and use the towels I tried one meal -couldn’t continue it- I know it has been closed for a while I think it’s better to be closed for renovation & getting a better cleaning company or staff It’s location is very good but what I saw was heartbreaking The rates are low & the quality of everything in the room is low too Couldn’t manage to sleep there & changed to another hotel

We had stayed in this hotel in the past but this time was not the same in many aspects, ambiance, the food choices and quality in the hotel, and overall upkeep of the hotel. Hopefully the economy will turn the tide in the future, but the hotel needs to upgrade and rethink their past popularity and service. Most of the staff were friendly, and helpful, however the response time was slower. Overpriced for the services provided.

Back some days ago (picked up a nasty bug on plane back) so only just feel like writing. Another great time with all our Hotel Staff friends. So sorry for them as so few guests. Because of this there is not a lot of choice in food, but that is so understandable. Also we were all inclusive and the Beverage Manager had not stocked up the bar very well - however we managed, mainly because we like being at this Hotel with its 2 Pools and beautiful gardens, where the gardeners never stop working. We heard that they were expecting more guests in the Autumn and Winter months, I do hope so for these big Hotels are fighting for their life. Lets hope that 2018 will be a lot better for them, En Shallah!

Hotel Pyramisa Luxor is located on the eastern side of the Nile. Hence it is about a mile to the north to reach the centre of Luxor and the temples. There is always one of those beautiful coaches ready to take you there in a few minutes, but even by foot it is only a 15-min walk. Luxor is also a particularly safe city. Pyramisa Isis Luxor is on a quite busy road, but you do not notice that in any way. This hotel offers more than a four star level compared to Western European standards. The spacious hall, foyer and bar are beautifully decorated and the location is lovely. All the rooms are luxuriously decorated and well kept, and overlook the beautifully maintained gardens with numerous exotic plants and a large swimming pool. These gardens and terraces adjoin the Nile with the golden mountains of the west bank with its many art treasures that make a fairy-tale impression in the morning light. We stayed here all-inclusive, which included a breakfast buffet, a lunch and dinner buffet and accompanying drinks throughout the day. There was a wide choice of tasty dishes. Lunch on the terrace overlooking the Nile and West Bank was also possible, even though the waiting times were sometimes a bit long. Both the reception, restaurant and room staff is friendly and helpful and do their best to meet special needs. In early March 2017 we had beautiful summer weather. The price/quality ratio of this hotel is excellent.

This is to record one horrible experience at this so-called 5 star hotel. We have visited the hotel during an off season, and we were probably the only guests there. You would expect them to treat us in a special way, being their only guests. Their special treatment included: 1- Credit Card payment was not available, I had to pay in Cash (Their single POS machine was malfunctioning). 2- Horrible air conditioning (Nearly not functioning), and it was almost 45 C at that time. 3- Very very poor breakfast, bread came out of the deep freezer. 4- The hotel was short staffed that they did not have any room service or any one to serve us coffee or even water. 5- Rooms are bad: No Safe box, awful beds, Non-functioning AC in most of the rooms, Our basin was broken, Tap was loose. 6- A lizard entered one of the rooms when we tried to get some fresh air in this very hot atmosphere with NO AC. No response from house keeping to our complaint. 7- A very rude, arrogant, and careless Manager (Mr. Abdel-Fattah) who did not respond to any of our complaints. He even suggested that if we don't like the stay at his hotel we can go anywhere else. This was very rude and unacceptable. I Had to change the hotel to a nearby really 5-star one. THE LIST COULD GO ON FOREVER, YET THE CONCLUSION WILL REMAIN THE SAME .... NEVER EVER VISIT PYRAMISA HOTEL (ISIS) IN LUXOR, AS I DON'T WANT ANYONE TO EXPERIENCE THIS KIND OF TREATMENT I HAVE RECEIVED. NAME: TAREK KHALAF ALHUSSAINI EMAIL: tarekalhussaini@yahoo.com phone no. : 00201223434597

Last week I returned from my 26th 2 weeks holiday from Luxor. I have been going there since 1989 first visit then from 1995 every year and sometimes twice! The people of Luxor are so welcoming and friendly and yet with so few visitors the town is suffering. The majority of Hotels are great and this year we have been back to our lovely Pyramisa. The staff including Mustapha, Fiesal and Food and Beverages Manager are all great and helpful the evening waiter Ahmed is lovely and will do his best to satisfy your food requirements. Magad the evening Barmen was special, good English and very interesting to talk to. Nasser our room boy was lovely always smiling and cleaned our room every day. Mervat the pretty receptionist had very good English and was very helpful, The team of very hardworking gardeners keep the beautiful gardens immaculate, We cannot understand why Thomson only go to the Red Sea and not Luxor. We have to fly with Egyptair which although an excellent airline is very expensive. If only Thomson would fly again direct to Luxor I feel sure many more people would go to see all the magnificent sites of Luxor. We are returning to the Pyramisa Hotel in October AND CANNOT WAIT!!!!

Well turned up, to what was expecting to be a 5* hotel. To give this a 1* is generous. This was a ghost hotel. Arrived late evening, everything was in the dark. No lights outside, no buffet meal, we ate out. We moved rooms, to be in the exact same rubbish room. Bed so hard and uncomfortable, bathroom a disgrace, everything so run down. This hotel needs closing. Food awful, air conditioning just about working. We stuck this out for 1 day, then without any choice we had to check out early and move to another hotel... PLEASE DONT GO TO THIS HOTEL... It was our 1st visit to luxor, and we wanted to stay in a luxurious hotel overlooking the nile.. How wrong we was....

This was our sixth visit to this hotel – our previous one being four years ago. It’s a five star hotel located on the Nile; giving it a beautiful garden and pool with a view to die for. An extension of the Corniche, the hotel is situated at about 1 km from the Luxor Temple, in other words: the town’s centre. Our rooms had great views of the gardens and the Nile. The rooms themselves are simply gorgeous as well. For rooms bordering the street there’s a view of the hectic, everyday, Arabian city life (which isn’t necessarily a con either). Similar to Cairo, the hotel restaurant in Luxor is of high quality and because tourists are yet again starting to return to Egypt, the choice on the menu and the day-to-day variation are even better than four years ago. High standard of hygiene and willingness to prepare one gluten-free meal. A great improvement compared to our stay four years ago is the service! I don’t know if the staff is better trained nowadays, but they sure are friendlier towards their guests. And once more: helpful reception desk personnel. Conclusion: a great hotel with a nice informal atmosphere and a perfect price-quality ratio. If we had to grade this hotel, than we’d be giving it an 8 or a 9 (out of 10). PS We’ve never felt unsafe.

The hotel was clean, good service, good view, good prices, but the security man (who is an official police man) asked me daily for Tips !!! G They have a good breakfast, and good snaks. And they were so friendly so they gave us a big fruits dish as a cadou for our marriage :)

It was one of the worst experience for me in a hotel ! I can't believe it's a five star hotel! Despite the breathtaking Nile view the room was horrible. The AC was only cooling the room and it was cold at night; we could only warm ourselves in bed using the low-quality blankets they have got in there! The staff aren't cooperative not even smiling. The first problem we got was having a blocked sink and we called the room service and they came after 20 minutes though we told them we are running out of time so please hurry up add to this the broken toilet seat ! Second was the refrigerator that wasn't working also ! Finally the last awful thing is finding mice droppings on the wall, corners and the toilet ! We complained and expected they would offer to change the room but they didn't and waited for the housekeeping the next day and when came back we found the trash ban wasn't emptied and the mice droppings were still there and even the floor wasn't cleaned ! P.S the food is horrible! I wouldn't recommend it to anyone and I hated this first experience for me there in Luxor in this horrible place !

Khaled Ibn El Waild Street Luxor

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Nile River Luxor within a mile (2 km) of Luxor Temple, Pyramisa Isis Hotel & Suites Luxor is within 2 miles (3 km) of Luxor Museum. This 450-room, 4-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and free self parking. It's also near Karnak and Colossi of Memnon.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 450 air-conditioned rooms feature fireplaces, balconies, and refrigerators. LCD TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, safes, and desks.


Property features

Guests staying at Pyramisa Isis Hotel & Suites Luxor enjoy access to 2 outdoor pools, a fitness center, and a spa tub. There's free parking, and an airport shuttle for USD 30 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 5 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 714 reviews