Utterly disorganized and disappointing. We paid for an extra day after our flight was changed from the night before to the morning after and communicated this with the hotel so we could check in upon arrival and not wait until 2pm. Nonetheless they somehow lost our pre-paid reservation because they printed it instead of having digital records at a 5-star Hilton. No welcome drink offered once they found our paperwork (as advertised) and they first put us in a double-double instead of the king we had booked (they offer specific choices and not ‘as available’ online, so this was indeed part of our reservation), but eventually ‘upgraded’ us to a king room. The halls and rooms were dirty appearing not to be vacuumed for some time and the food in their one open restaurant (Olives, after the breakfast buffet) was mediocre to unpleasant. That said the views of the Nile were unmatched and the Valley of the Kings was directly across from us and lit up at night. The staff after check-in were polite (although unhelpful and evasive they did so with a smile), the beds are comfortable, the showers work, and the security was top-notch. Overall, there are better, less expensive options available locally and we cannot subjectively recommend or refuse the Hilton Luxor.
Beautiful hotel right on the Nile River. I highly recommend it.
It was on the Nile , very quiet, excellent service. They had some renovation going on but not disruptive. Signage for services could be better.
Exceptional resort! The facility, friendliness, and professionalism of staff is unparalleled. Love the location and the view of the river Nile from the entire facility.
My wife and I were treated like royalty. Great job folks, we are so happy with our stay!
Long wait for check in, room had issues, told garden view got garbage view, not happy with check in at all
Overall stay was good. Great and beautiful location. The service in the restaurants on site were not good - they were understaffed and not able to be attentive.
We had an amazing one-night stay, and were sad we hadn’t extended our trip to enjoy the hotel longer. In Egypt, not all 5 Star hotels are created equal, but this hotel is definitely at the top. The facilities are clean and beautiful, with the pool facing the Nile. We even sat on the chairs along the river and stargazed at night—the views are unparalled. From the moment we checked in, the level of service was top notch. They gave us a welcome drink and surprised us with a room upgrade and a cake for my wife’s birthday. Everyone was so happy to help. I wish I remember the associate at the front desk who checked us in, but he was so nice and had the best smile. We can’t wait to come back to Luxor and stay at the Hilton again.
Beautiful hotel on the banks of the Nile with a phenomenal staff.
Quality and comfort is the same as any 5 star Hotel in the United States. I have no complaints.
Nice hotel in great condition and facilities, pool area on nile. A little out if of town center.
Loved everything in this hotel. Strongly recommended.
Excelent hotel, beautifull views, wonderfull staff restaurants and bar
What a beautiful hotel! For a first time trip to Egypt, let alone the African continent, staying at the Hilton Luxor Resort & Spa was the best and most unforgettable experience. The whole entire staff was commendable, but special mention goes out to Ahmed of concierge (night crew), Gamal and Remon of Sunset Lounge, Mohamed of housekeeping, who made towel art for us everyday, Eman, Miki and Talaat of Rosetta Restaurant. They made us feel very welcomed and they became more than acquaintances at the end of it all. Musa, Joanne & Julieta of Nayara Spa also contributed to making our 10-day stay magical. Of the 6 categories, I gave 4 out of 5 for the amenities. This includes the spa, excursion agency onsite and a few small areas of improvements that the hotel may want to consider: 1) I informed Kairy, the Duty Manager during our stay, that the steam, herbal and thermal rooms in Nayara would be better if the temperature was hotter. As a spa aficionado, these rooms were not at the right temperature to effect the release of toxins in the body via profuse sweating. Cold cucumber slices in the spa to cover the eyes would also be a nice touch. 2) The daily fumigation that occurs between 7 & 8pm is really great to ward off unwanted mosquitoes (West Nile virus carrying mosquitoes, to be exact), but if a Nile Edge dinner is scheduled, this scheduled fumigation should be rearranged accordingly. As it was, the fumigation still occurred and the personnel relied on the prevailing winds to ensure the smoke didn't blow in our faces! It was too close for comfort, honestly. 3) The onsite travel or excursion outfit (T. Cook) should be advised to complement overnight trips with comparable hotels such as that of the Hilton Luxor. The stay at Basma Hotel Aswan included in the trip to see Abu Simbel in Aswan was not pleasing. Basma Hotel was like a Motel 6. Mind you, there are possibly very nice Motel 6s around, but this one was not. The toilet didn't work and the person who worked on it stuck his hand inside and then held doorknobs without washing his hand on his way out. The toilet worked temporarily, but was back to original state by morning. Overall though, the Hilton Luxor itself and the staff made our stay in Luxor unforgettable. It is a highly recommendable hotel when visiting Luxor. It was quite lovely and the hotel staff was unmistakably professional, friendly and kind. We are very glad and pleased that we chose to stay at Hilton Luxor Resort & Spa. We would do it again in a heartbeat.
Karnak is within a mile (2 km) of Hilton Luxor Resort & Spa, and other popular attractions like Luxor Temple are within a few miles (5 km). This 236-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 3 restaurants.
Relish the Asian cuisine at Silk Road, one of 3 onsite restaurants. Grab a bite to eat at the onsite restaurant, chat with other guests at the free daily manager's reception, or just stay in and order from 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
All 236 air-conditioned accommodations feature sitting areas. 49-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Minibars, free bottled water, and laptop-compatible safes are also standard. Housekeeping is available on request.
Guests of Hilton Luxor Resort & Spa have access to a full-service spa, 2 outdoor pools, and a health club. There's free parking, and an airport shuttle (available 24 hours) for EGP 240.00 per person one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.
Utterly disorganized and disappointing. We paid for an extra day after our flight was changed from the night before to the morning after and communicated this with the hotel so we could check in upon arrival and not wait until 2pm. Nonetheless they somehow lost our pre-paid reservation because they printed it instead of having digital records at a 5-star Hilton. No welcome drink offered once they found our paperwork (as advertised) and they first put us in a double-double instead of the king we had booked (they offer specific choices and not ‘as available’ online, so this was indeed part of our reservation), but eventually ‘upgraded’ us to a king room. The halls and rooms were dirty appearing not to be vacuumed for some time and the food in their one open restaurant (Olives, after the breakfast buffet) was mediocre to unpleasant. That said the views of the Nile were unmatched and the Valley of the Kings was directly across from us and lit up at night. The staff after check-in were polite (although unhelpful and evasive they did so with a smile), the beds are comfortable, the showers work, and the security was top-notch. Overall, there are better, less expensive options available locally and we cannot subjectively recommend or refuse the Hilton Luxor.
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa
Beautiful hotel right on the Nile River. I highly recommend it.
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Expedia website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa
Dear Valued Guest, Thank you very much for having chosen to stay at the Hilton Luxor Resort & Spa and for taking the time to post your comments on Orbitz website. I was delighted to know that you have enjoyed your stay with us and our staff efforts exceeded your expectations. We are really looking forward to seeing and welcoming you soon back again in Luxor. Kind regards, Florian Gruhl General Manager Hilton Luxor Resort & Spa
It was on the Nile , very quiet, excellent service. They had some renovation going on but not disruptive. Signage for services could be better.
Dear Valued Guest, Greetings from Hilton Luxor Resort & Spa Thank you very much for choosing to stay at Hilton Luxor Resort & Spa and for taking the time to write down your comments on Orbitz Site. We are happy to see that in general you were happy with our service, and please accept our apology for any inconvenience caused to you during your stay with us. We really are looking forward to seeing and welcoming you back again to your second home. Sincerely, Florian Gruhl General Manager
Exceptional resort! The facility, friendliness, and professionalism of staff is unparalleled. Love the location and the view of the river Nile from the entire facility.
Dear our valued guest, Greetings from Hilton Luxor Resort & Spa……… It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us.
My wife and I were treated like royalty. Great job folks, we are so happy with our stay!
Dear Valued Guest , Greetings from Hilton Luxor Resort & Spa It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire”. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali Reservation Supervisor
Dear Valued Guest, Greetings from Hilton Luxor Resort & Spa It is with great pleasure that we have read your comments regarding your recent stay with us at Hilton Luxor Resort & Spa. It is to our utmost pleasure to know that you have enjoyed your stay with us. We would like to thank you for taking the time to complete our “guest questionnaire”. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali Reservation Supervisor
Long wait for check in, room had issues, told garden view got garbage view, not happy with check in at all
Dear Valued Guest , Greetings from Hilton Luxor Resort & Spa Thank you very much for choosing to stay at Hilton Luxor Resort & Spa and for taking the time to complete our guest questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Your constructive comments will help us to identify areas which could be improved and as a consequence continue to provide the best possible service in the hotel industry. It is a pleasure to see that in general you were happy with the service you received during your stay with us. For your kind information, your comments are of great importance to us, only through your comments can we aim to improve the service our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to complete the Guest Questionnaire and we really are looking forward to seeing and welcoming you back again to your second home. Yours Sincerely, Mohamed Ali Reservation supervisor
Overall stay was good. Great and beautiful location. The service in the restaurants on site were not good - they were understaffed and not able to be attentive.
Greetings from Hilton Luxor Resort & Spa………. Thank you very much for choosing to stay at Hilton Luxor Resort & Spa and for taking the time to complete our guest questionnaire. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I was really concerned to hear that the speed of restaurant service did not meet your expectations. I have personally followed up to ensure that the appropriate corrective actions are immediately taken. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Luxor Resort & Spa and any of our Hilton Family of Hotels worldwide in the near future. In the meantime, if I can be of any assistance, please do not hesitate to contact me.
Dear Valued Guest, Wish you a great day from Hilton Luxor Resort & Spa, We are really sorry to know that you didn't enjoy you stay with us. appreciate receiving more details about your stay (Check-in Date, Check-out Date, and your room number) to make sure to do the needed investigation and take the proper actions. we hope that what happened will not prevent you to give us another chance to make it right with you and next time. Regards, Florian Gruhl General Manager