The WiFi did not work the first night. The master bedroom mattress was really bad and needs to be replaced. The touches checkout was great. Also the willingness of rental office to let us stay in the unit 30 minutes past check out to take a work Zoom call was great. Thank you.
Great location, excellent customer support, and nice area. Few things for improvement: the heating system is too loud that makes it hard to sleep. Overall,’we enjoyed.
We loved the beauty surrounding the property. We also loved the size of the Pedestal...very comfortable. The young woman who checked us out was fantastic...very friendly and just genuine! The woman who check us in was a whole other issue. She was rude, not at all friendly or helpful. We had to call because our visit was delayed by our rental car company. We got lost as it was dark and when we called she said she had no idea where we were even though I told her roads we were on. She was very short tempered and quite snotty.
It was good experience except few things. We had bad experience with flooring as it was old and not clean when we checked in. Front office was also not responsive at times with questions.
Very nice place to stay. Quite and relaxing for me and my family
Booked late on Orbitz for a last minute vacation for two nights with my wife and two kids. Check in was quick and easy but we were told the indoor pool was closed for renovations when we checked in, which came as a surprise. The staff said it was posted on Orbitz but I never saw it. When we got to the condo, we were pleasantly surprised at how nice it was and pretty much every utensil you would need was in the room, if you decide to eat in. The condo looked like it has been recently renovated, but the furniture was a little older. When my son (about 175 pounds) sat in the chair in the living room, the right rear leg gave out and he ended up in the floor (not hurt, we laughed). I called to report it the next morning. The second night, while watching a movie, we heard dripping from the main level bathroom/laundry room and upon investigating, found the ceiling peeling away and water dripping from upstairs. I went upstairs and cut off the water to the toilet and the water stopped dripping. Called the after hours emergency number and a maintenance guy called back a few minutes later. He said he'd be there to check it in about 45 minutes. When he came, he offered to move us but it was already around 11 PM and we were checking out the next morning so we declined. Checkout was quick and the receptionist apologized but did not offer any money back or anything else. I would not choose to stay here again.
Chalet High by Capital Vacations places you next to George Washington National Forest and within a 15-minute walk of Bryce Ski Resort. This 3-star condo building welcomes guests with 78 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
Each condo is individually furnished and features a kitchen and space to spread out with a dining area and a sitting area. A TV comes with cable channels, and guests can stay connected with free WiFi. Other standard amenities include a washer/dryer, a fireplace, and a coffee maker. Housekeeping is not available.
Guests of Chalet High by Capital Vacations have access to an indoor pool, a gym, and a sauna. Free parking is included with your stay. Staff members can help with accommodation requests, and provide front-desk service during limited hours. Other amenities at this golf condo building include free WiFi in public areas, a spa tub, and a terrace.
The WiFi did not work the first night. The master bedroom mattress was really bad and needs to be replaced. The touches checkout was great. Also the willingness of rental office to let us stay in the unit 30 minutes past check out to take a work Zoom call was great. Thank you.
Great location, excellent customer support, and nice area. Few things for improvement: the heating system is too loud that makes it hard to sleep. Overall,’we enjoyed.
Thank you for taking the time to review our property. We appreciate your feedback and hope to see you again!
Thank you for taking the time to review our property! We hope to see you back again soon!
We loved the beauty surrounding the property. We also loved the size of the Pedestal...very comfortable. The young woman who checked us out was fantastic...very friendly and just genuine! The woman who check us in was a whole other issue. She was rude, not at all friendly or helpful. We had to call because our visit was delayed by our rental car company. We got lost as it was dark and when we called she said she had no idea where we were even though I told her roads we were on. She was very short tempered and quite snotty.
Thank you for taking the time to review our resort! We're glad that you enjoyed our scenic area and our pedestal unit. As for your check in experience, we do apologize for the poor attitude and we will address this issue with our staff immediately. We do hope to see you back!
It was good experience except few things. We had bad experience with flooring as it was old and not clean when we checked in. Front office was also not responsive at times with questions.
Thank you for taking the time to review our property. We are in the process of upgrading units, including carpets and flooring. Some units carpets are stained but are well cleaned. Also, we are in a remote wooded area and even though we have pest control treat our units each week, we still have bugs in this area. As far as office not being responsive to questions, we all try our best to give guests as much attention as we can when they have questions and to answer as best to our abilities. Thank you.
Very nice place to stay. Quite and relaxing for me and my family
Thank you for your review of our resort! We hope to see you back again when you and your family are ready for more relaxing!
Booked late on Orbitz for a last minute vacation for two nights with my wife and two kids. Check in was quick and easy but we were told the indoor pool was closed for renovations when we checked in, which came as a surprise. The staff said it was posted on Orbitz but I never saw it. When we got to the condo, we were pleasantly surprised at how nice it was and pretty much every utensil you would need was in the room, if you decide to eat in. The condo looked like it has been recently renovated, but the furniture was a little older. When my son (about 175 pounds) sat in the chair in the living room, the right rear leg gave out and he ended up in the floor (not hurt, we laughed). I called to report it the next morning. The second night, while watching a movie, we heard dripping from the main level bathroom/laundry room and upon investigating, found the ceiling peeling away and water dripping from upstairs. I went upstairs and cut off the water to the toilet and the water stopped dripping. Called the after hours emergency number and a maintenance guy called back a few minutes later. He said he'd be there to check it in about 45 minutes. When he came, he offered to move us but it was already around 11 PM and we were checking out the next morning so we declined. Checkout was quick and the receptionist apologized but did not offer any money back or anything else. I would not choose to stay here again.
Thank you for taking the time to review our property! We apologize for the Wifi issues, we usually do not encounter problems like that but they do happen. We're happy to accommodate late check outs when we can! Please come back and stay again soon!