2/10 Terrible
Wessel, Goodyear
Traveled with partner
Dec 30, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spend 60-80 nights a year in hotels for work and leisure and I have never done a negative rating. Until now. This place is a dump. We booked two nights and after an hour in I went down to reception to report our worn out and tattered towels, the shower water takes 25 minutes to drain before the next person can shower. The receptionist did not blink, did not apologize and did not offer to bring newer towels. The safe was locked and I asked for it to be unlocked. I am still waiting. The safe was not even secured and can be picked up and removed by anyone. The website shows there is a bar. It was perhaps used many years ago. No sign of glasses, drinks or a barman. No glasses in the room either. I asked for ice and the response was so laughable that I will not publish. The nightstands had two lights. One had no electrical plug nearby, so it was useless. We got out of there as quick as we can the next morning and did not check what they offered for breakfast. Money wasted and no refund for the night not stayed. My best advice if you want to book there: DO NOT DO IT!
Wessel
Stayed 2 nights in Dec 2024