Best Western Grand Hotel Guinigi4.0 out of 5.0
Recent guest reviews
We recently stayed for 2 nights to explore the wonders Lucca has to offer. The hotel itself is a little way out of the city, and although other reviews say it is walkable, we didn't think so, especially as most of the days were spent walking, exploring this unique city. There is a bus stop directly outside the hotel, with buses arriving every 30 minutes Monday to Saturday, and a further bus stop a little walk away with a more frequent service. Our room was at the back of the hotel on the fourth floor, which proved to be quiet with lovely views towards the mountains. The room was perfectly appointed, spacious and comfortable with very tasteful décor, a huge bed and a fabulous shower. Breakfast had everything we needed and was heartily enjoyed, although some may expect more choice. The breakfast and housekeeping staff were very friendly and polite. Special mention must go to our barman who introduced us to a gorgeous wine and was extremely helpful and friendly.The only downside to our stay was our first and last impressions provided by some of the reception staff. They did not seem to recognise the importance of a friendly greeting or arriverderci. They were efficient but lacked a basic warmth in their hospitality skills, which I am sure many travellers would expect from a hotel of this calibre. We left an item of clothing in the room upon leaving and this was returned to us quickly, after a couple of emails - thank you to the staff involved in organising this. I wouldn't hesitate to use this hotel again but would hope the first and last impressions could be improved upon.
We stayed here in September on the first part of the Riviera Travel Pisa, the Cinque Terra and Portofino tour. The points I have made in my title have been well covered in previous reviews so I won't go over old ground.. I cannot think of anything positive to say about this hotel apart from the barman who was efficient and friendly. To cap it off, on the final night they had the audacity to ask everyone for a tip! I had read the unfavourable reviews about this hotel on Trip Advisor and Riviera Travel's own website so I emailed RT to express my concerns and was assured all the issues had been resolved. Clearly this was not true, poor customer service Riviera Travel.
Stayed here for two as part of our tour of Italy. No amenities such as shampoo or conditioner though the rooms were decent. Very average food in the hotel. Lousy location as difficult to get to the town of Lucca unless you bicycle or take a taxi.
This hotel was the first stop on our 11day tour of the Tuscan region. We stayed here for 3 days during which we visited some of the wonderful Tuscan sites. The hotel was very clean and the staff pleasant and friendly and provided all of our breakfasts and wonderful Italian dinners which included all the wine we needed. We spent every day visiting historic sights, touring the various farms and having our local family lunches where we sampled their wonderful wines. The family's wineries were small but all grew both grapes and olives. Some days we even visited two separate wineries. It was a wonderful experience for all of us "retired" Air Force vets.
We first came here in 2016, and were so impressed by (i) the value for money) and (ii) the quality of the restaurant, so we came back to Lucca and the Grand Guinigi this year. We had an equally good experience.
we stayed here as part of a Riviera Tour around Italy for 4 nights.The rooms are quite large but very basic and the Hotel is in and area where there is nothing around and would take a good 30 minutes to walk into Lucca on a very busy road.There are no gardens to sit in ..just the bar and reading room inside. As part of the group there were 8 vegetarians who were very poorly catered for ...main meals included cheese and tomatoes grilled veg another night which frankly were quite inedible..after complaining we got a vegetable Lasagne made which was very nice but minuscule in size ..around 3 inches square and served with nothing else... very poor food for the Veggies of the group..and the Hotel had been informed of our arrival by our rep so there was no excuse for this poor food. Breakfasts were ok but very limited choice once again ,
Stayed 4 nights at this hotel - as a part of a tour of Tuscany with Riveria Travel The hotel is ok but has some negatives It is located a few kms away from the city centre - which isn't ideal as would take 30 minutes too walk but you can take a bus - but it does mean you are less liable to go into town in the evenings The rooms are large and modern - with good facilities but no English TV Reception staff are pleasant and helpful There is a large car park at the back of the hotel Breakfast was adequate - but a small and limited selection of items - for example only one type of fruit juice (grapefruit) and one type of cheese. The coffee was undrinkable Our evening dinners were included and were very basic - with service slow. There were 8 vegetarians in our group and they were poorly catered for - which is a great disappointment as Italy has fantastic vegetarian food. Our group complained and by the end of the stay things did improve a little I suspect people who stayed independently and not a part of a tour - and who choose the a'la carte menu would have had a better experience in relation to the food Overall - the hotel is ok but nothing special
The rooms were spacious and clean but poor selection of toiletries. The bathroom was spacious and spotless. However, the breakfast had a very poor choice for a four star and the evening meal was nothing remarkable. In addition it was a brisk 30 minute walk from Lucca itself and the walk was along a dull and uninspiring route so a taxi straight there was the best option.
The hotel is worthy of its four star rating but breakfast was disappointing. I thought we had put tinned fruit behind us in the 1960s! This is really not acceptable. However, the rooms were pleasant and there was excellent service in the bar. A very charming and professional barman and a good selection of 'nibbles' to accompany drinks. We were staying with a fairly large group and dinners were adequate but not exceptional. Sadly we found the location of the hotel just a little too far out from the centre. It would have been lovely to be able to walk into town in the evenings but 3kms there and 3kms back was just too much.
Stayed for 3 nights & as always this hotel never lets us down. Rooms are spacious, bed is huge, air con is superb. Breakfast is very good also - typical Italian fayre with the addition of scrambled eggs & bacon. Location is very good - the bus to Lucca old town stops outside of the hotel & tickets can be purchased at reception. For those driving there is some parking at front of hotel & a large car park at back of hotel. Staff are helpful & speak good English. Only improvement could be the creation of some disabled parking spaces at the front
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 981 reviews