The Sofitel is a beautiful property, however the service was definitely lacking in many ways. To name a few: - The staff was unaware of many of the most popular things to do in the area. For example, when we inquired where the boat dock was to take the tour to the Pak Ou caves, they didn’t know - The staff’s English was so poor it was very difficult to communicate. For example, they told the tuk-tuk driver to take us to the wrong place because they couldn’t understand - There are only 11 chairs around the pool despite there being plenty of room for more, which was not enough for all guests - The lighting in the bathroom was extremely poor, making it impossible to put on make up - We tried to book some excursions through the hotel and they marked up the prices 4x vs booking it yourself - The fruit basket in our room was brown and over ripe - We ran out of both toilet paper and bottled water in our room and had to call to request more - The restaurant was poor and out of many things we ordered. The coffee was bitter and tasted like instant - The milk on the buffet was room temperature. We had stomach aches the entire time we were there - The hotel is on the outskirts of town, yet they provide shuttle service to town only between 6 and 9 PM, not during the day. Our stay was a huge disappointment. I would not recommend unless the management vastly improves. We checked out the Avani+ which was close to town, beautiful with great service. Stay there instead!
Sofitel Luang Prabang places you within a mile (2 km) of popular attractions like Morning Market and Royal Palace Museum. This 5-star hotel has 25 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Furnished patios, iPod docks, and sofa beds are other standard amenities. Housekeeping is available on request.
At Sofitel Luang Prabang, guests enjoy a full-service spa, an outdoor pool, and a gym. There's limited parking, and an airport shuttle (available 24 hours) for USD 22 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and conference space.
The Sofitel is a beautiful property, however the service was definitely lacking in many ways. To name a few: - The staff was unaware of many of the most popular things to do in the area. For example, when we inquired where the boat dock was to take the tour to the Pak Ou caves, they didn’t know - The staff’s English was so poor it was very difficult to communicate. For example, they told the tuk-tuk driver to take us to the wrong place because they couldn’t understand - There are only 11 chairs around the pool despite there being plenty of room for more, which was not enough for all guests - The lighting in the bathroom was extremely poor, making it impossible to put on make up - We tried to book some excursions through the hotel and they marked up the prices 4x vs booking it yourself - The fruit basket in our room was brown and over ripe - We ran out of both toilet paper and bottled water in our room and had to call to request more - The restaurant was poor and out of many things we ordered. The coffee was bitter and tasted like instant - The milk on the buffet was room temperature. We had stomach aches the entire time we were there - The hotel is on the outskirts of town, yet they provide shuttle service to town only between 6 and 9 PM, not during the day. Our stay was a huge disappointment. I would not recommend unless the management vastly improves. We checked out the Avani+ which was close to town, beautiful with great service. Stay there instead!
Dear Orbitz, Thank you for taking the time to review us. We are disappointed to hear that you did not enjoy your recent stay with us. We will take all the feedback and we will make that we continue to improve. Thank you again for the feedback.