I was refused entry and not allowed to check in because they claimed they had not received payment. this has happened before and normal courteous customer focused approach would be to say please let us show you your room and we will sort out the payment later. their priority should have been my room, but NOOOOOOOO, their priority was their money.....
Residence DB places you within 2 miles (3 km) of Estadio da Cidadela and Largo do Ambiente. This 18-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Continental breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
All 18 soundproofed accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels. Refrigerators, minibars, and free bottled water are also standard.
Guests staying at Residence DB enjoy free WiFi in public areas, laundry facilities, and a garden. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 5 per person one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables.
I was refused entry and not allowed to check in because they claimed they had not received payment. this has happened before and normal courteous customer focused approach would be to say please let us show you your room and we will sort out the payment later. their priority should have been my room, but NOOOOOOOO, their priority was their money.....
Hello David, Please do not book more on out hotel, you are a troble person. You did not show any prove of Booking and treated badly the girl at the reception. Your reservation was not charged. We only Open our rooms for educated people.