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Mercure Jelenia Gora

3.0 out of 5.0

Recent guest reviews

Extremely comfortable bed. Strong reliable wifi in the room. Good breakfast buffet and very nice dinner last night. Rooms are dead quiet. All in all excellent staff - very friendly. Will be back again soon.

Strange design from 90-s, receptionist was impolite and not helpful, overpriced breakfast, room was dated, old sheets, empty minibar - fridge was filthy .... it was dissappointing. I couldn´t believe this hotel belongs to Mercure (Accor) group. It definitely needs upgrade.

We stayed there for one night, but it was a max-time stay for one night ;-) We have learned that a new management is in place and this hotel is about to undergo changes... I hope that I can review the restaurant separately as I will have something good to say. Overall, this is one more Accor Hotel, which is a former Orbis hotel that you can feel its age... This is not, like, everything breaks down, but... when you walk around and when you look at the hallways and rooms and the SPA... you know immediately that this hotel is old and needs refurbishing / remodeling / improvements to make it a 21st century hotel. Retired German tourists stay there in groups and... this is some form of fun to watch them in the evening in the bar... if this is your kind of fun... There is a swimming pool that you can actually swim in -- 15 meters; and a sauna... Breakfast is very nice. In summary, this hotel is good, but not very good... you can stay there, but this is not a Mercure that you expect by this name....

Don't be deceived by the exterior of the Hotel with it's architecture seemingly borrowed from the 80's. Inside it is bright and modern. Staff incredibly friendly and plenty of amenities and activities for the children. Play area inside for small children is rather limited. However there are large safe green areas for children to play outside. Food is of a quality one would expect from this Hotel chain and it is not a far walk from the centre of Karpacz. This Hotel is ideal for couples who travel with children. Definitely I would recommend.

I stayed here for 1 night and was perfectly happy with the hotel. The room was quite small, but perfectly well equipped. Wifi worked well and the bed was comfortable. We ate supper in the hotel and the standard was good, as was the breakfast. Staff helpful and attentive.

Hotel was extremely busy with 8 coach loads of German tourists. We had to eat in the bar which was open and noisy due to the restaurants being completely full. Room 421 is very near to the lift and is extremely noisy. Not great when you have children. Conference facilities directly above room where guest were enjoying a party. On the upside my daughter enjoyed the swimming pool.

Don't go to this hotel in summer !! No air condioning and no fans , Windows don't open very wide.The rooms were like a sauna .The reception staff were good except for a blond lady who worked in the evenings she didn't speak English and we didn't speak Polish so she just ignored us we waited 10 mins at the reception to ask about dinner she just ignored us and spoke to other guests who came after us so we gave up and went to a nice pizza restaurant down the road Very hard to get a drink at the bar as the barman was never there and when he was he didn't speak English so we gave up . Internet was very good .

Very nice hotel with great service and friendly staff. We had a great time with my family there, staying in an apartment with a balkony. The hotel has a pool and sauna, is located by the town's swimming pool, very close to the city centre. I recommend this hotel.

Excellent hotel - friendly staff, good location and a nice atmosphere. Shame I've only stayed there for one night! May have to come back :) I wish only that the TV was bigger - but that's just me being picky! :)

The hotel is nice and clean and a short walk from the old town. Everything in the room was clean and worked perfectly. About the only complaint is the breakfast in the morning is a little on the pricey side.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 264 reviews