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Amazing staff always cheerful and helpful! Dinner was filling and a delicious selection. Beds are so comfortable and warm. Good location with a short walk to town. We hope to come back again sometime.
The hotel itself is fab, it’s clean and has nice rooms with very comfy beds. Food is ok, but the staff are very poor.. manager is rude, receptionist are not very welcoming or polite and bar staff were very ignorant and rude, not to mention slow! We were there for a wedding and as soon as it was done it was total change of attitude as if they got there money’s worth from us so good luck. Girls At breakfast weren’t a bit happy to get me tea even though it was there job to do so and bar staff were very comfortable with name calling because I was delaying getting my cash from my purse! But no one there seemed too bothered.. quiet disappointed especially being a 4* hotel
I stayed here for a week with work I travel every week with work and this hotel by far is the worst I have been in service was outrageously bad the staff have serious attitude some of my colleagues asked for certain meals to be plain and without certain aspects of the meal and it came out wrong every night. Food wasn’t nice at all salad very salty, chicken supreme same problem. Breakfast was cold 80% of the time tables were never cleared and would have to go looking for cutlery. Won’t be back anytime soon
Myself and my wife stayed for 3 nights recently and usually hang around for coffee after checkout. But not this time. I don’t know what to make of this hotel. There are certain parts well done e.g. check in at reception and cleanliness of the room however the overall impression is of badly trained and uninterested staff especially in the bar/catering areas and lack of care in the cooking/presentation of food. I had originally thought that new staff had been hired and were not yet trained but looking at previous reviews going back a year or two it seems an ongoing problem. There was not one thing that you could point to and ask to see a manager or complain about, it was a lot of little things being badly done. We ordered breakfast to the room each morning and each had something not quite right. We ordered porridge one morning, it was watery and the nearest thing to gruel which in one way was a good thing as no spoon had been provided to eat it with – it had to be drank from the bowl instead! Toast was basically heated bread (no colour) and on the 3rd morning we got 2 slices to share between us and marmalade was never provided. The first morning there was black and white pudding with a good serving of beans with the full Irish, next day a solidary slice of black pudding and what appeared to be a teaspoon of beans decorated the plate and the food was cold. I checked the door on our 3rd morning and the breakfast tag was still hanging on the handle having not been collected. I had to ring room service and a lad was dispatched to collect the order (and the 2 trays that were outside our door from the previous day!) We ordered toasted cheese and ham sandwiches one day for lunch with chips. The toasties were only toasted on one side and the cheese remained solid. No salt/vinegar/ketchup was provided for the chips and frozen chips need all the help they can get. We ate several times in the bar/brasserie and, though there was plenty of staff on duty, we had to go looking for service/menus. None of the 4-5 floor staff approached to ask if you required service, would like another drink etc. Having difficulty getting service but then being continually asked if we were paying with cash or card after we had requested that our bill be put on our room became annoying. I have stayed in plenty of hotels and never had someone stand in my room, after bringing up breakfast, with hand out saying there is a €5 per person room service charge to be paid. I was aware of such a charge; it is written on the room service menus and other literature and this was the 3rd time I had room service on my stay. I requested, again, that this be put on my bill. It appeared that the hotel may have been “stiffed” before and now was rather untrusting of its guests. Perhaps staff could be encouraged to say, “Would you like another drink/see the menu?” rather than have their hand out for payment so quickly. I also think that rooms would benefit from having small fridges especially in the suites. I know that the literature said to ring room service whenever you need a jug of milk but that is quite impractical. The suite that I was in was really lovely, but the “kitchen” area was just a small sink with empty presses. If this is also a bridal suite it would be more “luxurious” with champagne glasses in the press and a small fridge to cool the drink. Also, I could not understand why the tea/coffee tray was stored in the wardrobe when there was a countertop area? This might appear like nitpicking but as I said – it’s the little stuff. It was little stuff like the above that mount up and, as we were staying several days, became more noticeable as time went on. Again, I must say that the room was spotless and reception staff excellent - with the right management and staff this could be a great hotel. As it stands it’s just “meh” and I cannot see myself returning or recommending the hotel to anyone else.
We (a group of four adults) stayed here for three nights, the service was second to none, especially from Mary Connaughton, she went out of her way to make sure the stay suited our needs. We had huge rooms, great facilities and very quiet for sleeping. The lake views were a nice bonus. Mary kindly organised adjoining rooms for us, my aunt in her 90's was delighted with her spacious room and particularly with her level entry shower. We had difficulty with one of the tv's on the first night, but someone came very quickly to help us and got it sorted. We enjoyed a treatment in the spa, there's no pool but lovely jacuzzi, sauna etc. The bar had lovely food and enjoyable music at night. We also made many visits to the lakeshore, to walk or feed the ducks. Overall, a very relaxing stay in Lough Rea Hotel and Spa.
Great location, lots of choice and value for money. Great staff. Cosy spa and variety. Nice treatments. Will return. Loughrea a great town. Beautiful lake. Walks pubs etc. Parking. Galway city a must.
We were looking for a hotel that would provide us easy access to Galway without the prices of the town itself, and also close to family in Loughrea, on a recent trip to Ireland. This place fit the bill, and exceeded our expectations: the views, the breakfasts, the staff, the hospitality & the amenities which include a fully staffed and stocked bar... well worth looking into! Thank you Lough Rea Hotel & Spa! Truly pleased New Yorkers!
It's well known in the travel and tourism world that disappointment is often due to a mismatch of expectations and reality, and, as I ponder on my experience here, I realize that this is true of my reaction to the Lough Rea Hotel and Spa. Objectively, it's perfectly OK. Many people use it, and write positive reviews, so they must like it. But it's just not what I was expecting. "What was that?" You ask. Well, it's sufficiently far away from Galway that I was expecting a rural location, not a place just off busy roads and traffic islands. It looks on the map to be on the edge of a lough, so I was expecting water to be lapping up to the grounds, and certainly to have a view of the water from some of the windows. But no. We were all expecting a spa - you know, a place with a swimming pool and hot tub and lounge seating and maybe a massage. Some of us brought swimsuits in anticipation. But no. Maybe we could have got our nails done, or had body parts waxed. Who knows? We didn't explore further, once we discovered that we weren't going to be wrapped in seaweed and slither into the water. I was so taken aback by the mismatch of my expectations and the reality that I can't remember much about the food, except that it was in a hugely noisy and crowded bar with quite a few squealing children. I don't mean to sound crabby, and it is clearly 'successful' as a business in filling beds and seats in the dining room; but I wish that the hotel's website would convey a bit more suburbia and less country, a bit more 'popular family destination' and less tranquil oasis, and definitely a heads-up that the pool is still under construction.
This is quite a nice hotel to stay in, with a beautiful roof-top garden for an afternoon tea or pint, spa, bar, and a very nice restaurant. Our rooms were quiet, a nice size & clean. We were also well looked after by hotel staff. The morning breakfast buffet is a solid way to start your day too before heading out for your adventures.
We had a lovely visit to this hotel for 3 nights. Had a lake view room. Good clean room and bathroom nice with a bath and shower combined. Toiletries were good as well. Conditioner and body lotion which is always great to find in a hotel in case you forgot to pack them and usually need them. Food was very nice too. Really good fresh fish on the menu each day and sauces to compliment which were tasty and matched well with the particular type of fish. The roof top bar was nice but too windy to stay out so unfortunately we didn’t get the full experience. Breakfast was a bit of a let down. Continental breakfast was literally cheese singles(plastic) and sliced ham which appeared as a packet type ham. Fruit salad basic. Melon apple and some pineapple and yinned grapefruit. No nice berries. Strawberries/raspberries or blueberries etc Also every table that had been vacated after eating was left full of left over breakfast and dirty dishes for the entire period of our breakfast with no attempt to clear them despite not being very busy. And on the 3 mornings we had breakfast we had to ask for coffee and tea after about 10 mins of sitting down and waiting to be asked. Just small gripes, but a bit of attention to detail goes a long way to showcase your standards in hospitality I think. Otherwise we had a pleasant stay and enjoyed the hotel and friendly staff.
Located within a leisurely stroll of St. Brendan's Cathedral, Lough Rea Hotel & Spa is within a 10-minute drive of Turoe Pet Farm. This 91-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.
Enjoy dining at Lir Bar, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with room service. Full breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and bathrobes. Other standard amenities include a coffee maker, free newspapers, and free bottled water.
A full-service spa, a sauna, and a rooftop terrace are featured at Lough Rea Hotel & Spa. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a business center.