City Express Los Mochis3.0 out of 5.0
Recent guest reviews
It's the second time I've stayed here in the past 2 months. The place was utterly forgettable as I drove around Mochis this time trying to remember where I stayed last time. On pulling into the parking lot, I remembered the place. The reception last time was so poor, the Mexican lawyer in our group complained to the manager about the lack of any type of professional attitude from the front desk...no smiles, no information, no acknowledgement. We paid the walk-in price that time. For the front desk, it was just the business of getting 3 more rooms filled at a none -internet discounted. It was the same thing this time. We paid the walk-in rate of 12xx peso for the night and not the $895 we saw on our mobile. OK, that happens. But it's all about value. There are a lot of great Mexican hotels for half that walk-in price where if things do fall short, you shrug and forget about them. But when you pay that dough on a chain hotel with a sizable marketing budget and a slick centralized operations protocol, you'd expect better. But here's the list. I know. They may seem petty. But in a Gringo chain like CityExpress, you'd think the routine would be set in stone. - 6 or 7 tries to get the card to open the door - sink plug was disconnected requiring reaching under to activate it. - a towel was under the A/C...I guess to soak up the condensation. What contractor builds a building in an area of tropical humidity without a condensation drain? - Handed a bare door card with the room number on it. One of the essential features of cards is anonymity so if you drop it on the street outside going for dinner, no one can simply walk into your room and take your stuff. - Also without a sleeve for the card, the internet password was a bit of a mystery. Room number and last name...of who? The occupant of the room or who paid the bill or who made the reservation? Oh...and all upper case so guessing took some time. How about the password on a card sleeve like all the other chain hotels? - 2 – 355 ml bottles of water. C'mon! A liter bottle is soooo much more than these droplets!? Go ahead. Break the bank. Supply at least 500 ml bottles before offering more 355 ml at 12 peso each. - How about blinds down on the west side of the building so the room isn't a magma chamber on entering requiring 30 minutes (and a soaked towel under the A/C ...see above) to make it habitable. - I'm unloading 7 cases from our open truck to store in the rooms overnight. Buddy in the lobby is watching. I go in looking for the cart. He shows me where it is and I trundle it out to the truck to load it in 36 degree/40% humidity weather. Buddy still watching. He comes out to tell me that there is a storage room. Thanks Buddy. He takes the cases to the storage and we haul our suitcases upstairs...well, in the elevator. Something wrong with this or is it just me? The room is Euro simple, clean, strong internet, moderately noisy A/C...completely forgettable, just like last time. In fact, my travelling partner couldn't remember the place either and he wrote it upon his expense account as well. Forgettable place. But a great breakfast! The next time I know I'll end up in Mochis at the end of the day, I'll hunt down that little Mexican hotel near the centre that was about 300 peso, terra cota wall, old wooden floors, ceiling fans and supper staff where I stayed 10 years ago. I hope it's still there.
That's great visit Los Mochis, Sinaloa, the service and the people in the hotel was very friendly and always they are worried to be nice with the service, when we arrive they receive us very well, really was a pleasure visit you
I was here with a group. They offer a good breakfast with fruit, breads, yogurt, juice. The place is friendly staffed and the rooms are quite comfortable. You can look around because the rate is different on websites. It is not but a short walk to Wal-Mart and mall and other actractions
Had trouble with website reserving room. Phone person unfriendly. Unable to join membership for benefits due to website malfunction. Beds are terribly hard. Had to change room after 2 days due to bathroom problems.
I enjoyed a good time at City Express Los Mochis, a good service and friendly staff all the time, location excelent, nice breakfast, clean rooms, confortable, quiet rooms and always clean rooms, a nice lobby
Easy access from the hwy 15 but don't trust your GPS. It takes you to an empty lot four blocks away. Expedia rooms tend to be at the end of the hotel by a very busy highway. Very efficient check in and a heary breakfast included.
We stayed here only one night before taking the train to Chihuahua. My mom has a mobility problem which makes it complicated for her to walk long distances. As soon as we got to the hotel, the staff assigned us a room right next to the elevator and from there on, everything was great. Our room was very clean, with AC (very much needed in Los Mochis), TV, coffee maker and bathroom amenities. They have a breakfast area, with 24 hr coffee, but no restaurant, although there are a couple of restaurants right on the corner. It´s only 1.5 km away from downtown, so you have everything very close.
the people at the kitchen asked us to get our food as soon as possible due to they were going to close the kitchen at 10:30 am, (it was 10:00 am) then one of the guys told my sister to rush and if she wanted some fruit, she would have to ask the main cook "Paola" because he would be in trouble and he would get fired, then he asked my sister "are you going to give me a job, if I get fired? how unprofessional!!!! if they are rushing to go home, don't make it so obvious, and wait until the time is up in order to remove the food, makes it appear that they don't want to serve breakfast and wanted to close earlier. By the way the breakfast is part of the price that we paid for the hotel room.
I brought a group of 30 Elderly people into the property. The hotel had a group of 50 children in the hotel without any chaperone supervision. There were high school aged kids on all six floors. It was impossible to get cooperation from the sercirity or front desk or chaperones from keeping the kids from being a noisy disturbance all night.
This is a super austere hotel but it's clean and functional in terms of the mattress, bedding, AC and lighting. The bathroom sink did not drain well. The shower pressure was adequate. Checking in took about 10 minutes and the front desk person was kind although he seemed flustered because there was a rush of people and he had no one to help him. Breakfast in the morning had fresh fruit and otherwise adequate for a business hotel with a very basic breakfast. The price per room was in line with the quality of the acommodations.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 189 reviews