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Threadneedles, Autograph Collection by Marriott

5.0 out of 5.0

Recent guest reviews

I have stayed at the Threadneedles Hotel many times as I visit London weekly and stay in hotels regularly. The Threadneedles Hotel has been one of my favourite hotels, however I feel particularly let down by my last visit. I stayed on the 20th December and all was well until I decided to order room service at 11:30 pm, I was advised the order (Croque Monsieur) would be 20-25 mins which is perfectly understandable. Having not received the food, I chased at 12:15 am at which point I was told it would just be a few minutes more. I chased again at 12:50 am when I was told that they were not sure how long the order would be, the kitchen only had 1 member of staff who was overwhelmed and would I like to cancel. Had I known there may have been issues earlier - indeed I would have cancelled and made other arrangements, but 1.5hrs after ordering I did not feel that was right. I told room service I did not want to cancel and indeed the food arrived 10 minutes later - however it was uncooked! At this stage I decided I was not going to call again. In the morning when checking out I advised the receptionist of the experience the night before and she even noted all the times etc. To date, I have not received a single communication from the Hotel. Given the first error with room service I would have thought that the Hotel would try to contact me to make amends or at least apologise. This has marred my experience now of this hotel and I will bear this in mind when booking my weekly stays in London.

The pleasure of staying at the Threadneedle Hotel starts with the check-in greeting by the friendly and efficient staff, then continues throughout the stay. This hotel is tucked away down Threadneedle Street in the City of London, kind of like a secret gem with a Michelin starred restaurant, beautiful lobby and atrium, and comfortable and upscale rooms. When staying in The City for business or pleasure, I highly recommend it.

We stayed once again at this splendid hotel in the City. When the city closes down (e.g. Christmas) here lies an oasis of calm and tranquility. The reception staff are wonderful, the location near to Bank Tube Station just super, and the hotel itself is refined, calm and stylish. We love it there. We walk a lot - to St Paul's, Covent Garden and beyond but always pleased to return to the hotel - a coffee in the room, a small lounge adjoining the bedroom, and a thoroughly relaxing experience but yet right in the middle of the greatest city in the world. All the staff are totally attentive and the hotel is a gem.

We got a great last minute deal at this hotel and loved our stay. The hotel is beautiful, rooms are clean, spacious and well equipped. Location is perfect - 2 minutes walk to a tube stop. Would definitely recommend and stay again, thank you.

Catching up with the recent reviews you'd think this hotel is a Travelodge in disguise. It isn't. The conversion from a bank has been architected sympathetically and a glass of champagne in the bar and public lounge gave me a chance to take the details in. The luxury room is just that - luxury. The location is a couple of minutes from Bank and Liverpool Street making it simple to be in the West End quickly.

I spend up to 300 nights a year in hotels and a lot fo them are in Marriott Group properties. I've got a lifetime Marriott Gold card and am pretty close to platinum (somethign like 700 lifetime nights and another 600 or so with SPG). This has always looked a great hotel/location but has always been outside work's expense policy. Anyway - week before Xmas and everyone's finished work, no office parties - so the rates have dropped and I blag a room from the Marriott website for ~£120. Apparently I got an upgrade to an "Executive" room - nothign special and somewhjat small. No special amenities/ facilities (a Nespresso machine is it). With a Marriott Gold card breakfats is thrown-in - which was better than average. If you're paying it's £24 which for central London is OK - and this was a good version of hotel breakfast (full English, toast, etc., fruit juices) But the rooms (even upgraded) are small and the normal room rate is like £300. There are much nices and better value properties in London within the Marriott group - no need to stay here unless you happen to be working at the Bank of England. I've scored value based on £120 inv B&B and VAT. If you have to pay the normal price it would be a 2* rating.

I chose this hotel based on location in the city close to an event that I was attending. I was very pleasantly surprised as my room was very well appointed, and spacious with the biggest bath I have seen in a long while, with a larger than usual separate shower. Coupled with friendly staff and good food, it exceeded expectations

I've stayed in Autography collections many times but this hands down has to be the worst yet. I was over for a business trip in December with a colleague and had planned to eat in the Marco Pierre restaurant only to be told that it was booked out - I could understand this happens given the time of the year but I was told I could eat at the bar or at the lounge. Neither turned out to be true - when I went down to the bar I was told it was closed to a private function 2. The loung was exceptionally noisy with people from a Christmast party so that was a no-go. I was essentially confined to my room. During the night the music from the party was so loud I asked for another room- only to be shot down by staff. I was appalled at the overall experience given that this is meant to be a 5 star hotel.

I don't think I have been treated like this in any hotel I've stayed in, nonetheless one where I paid $500 per night for a 22sqm room. Not to speak of the fact that they have wrong water wiring and don't know? On the day I checked in, I came back to the room around 9pm, wanted to take a shower and wind down. Turns out, the water was boiling hot, in the shower, in the bathtub, in the sink, on both the cold and warm sides. Too hot to use for sure. I had not used any water when I checked in, so hadn't noticed earlier. Staff downstairs must have thought I'm stupid and sent someone who confirmed, "yes sir, your room only has very hot water. No engineers are on duty now, but we will send somebody first thing in the morning, after 8am." I told staff that I will have a shower now, and again before 8am in the morning, and that I expect to be moved to any other room to do that. They said nothing is available. I requested that they move me to another hotel. Suddenly a room was available, "but in a lower category, a downgrade". I told them I don't care, just want to shower and sleep. So I moved and was told to leave my packed luggage and keys in the room in the morning, and the stuff would be moved to a room of my original booked category while I was at work the next day. Honestly I could not care less, but did as told the next morning. Next evening I got back, asked for my new room number and keys. Nobody knew anything, big confusion. Reception staff looked uneasy. They gave me keys to the room I had been moved to the night before, which - by the looks of it was a category or two lower. A duty manager came out and looked me sternly in the eyes and said, this is the same category of the other room, the one I booked, and I have no right to ask for an upgrade. I told him I don't care about the category (my assistant booked the cheapest available at the time) - but I had been told this the day before. He repeated that was wrong information. I decided to let it go, focus on my work, but never come back and recommend to anyone interested not to stay here.

My daughter and boyfriend payed for wife and my self for our birthdays hotel and staff good the only complaint that there was mark on ceiling and did not complain till we left i think for prices that are charged should had painters in before let any one useing room

5 Threadneedle Street London England

Hotel highlights

  • Walking distance to Royal Exchange and London Bridge
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in The City of London, Threadneedles, Autograph Collection by Marriott is adjacent to Royal Exchange and within a 10-minute walk of other popular attractions like London Bridge. This 74-room, 5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in London, the hotel is also a short walk from St. Paul's Cathedral and Tower of London.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.


Rooms

Threadneedles, Autograph Collection by Marriott's 74 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Threadneedles, Autograph Collection by Marriott features free WiFi in public areas, 3 meeting rooms, and conference space. If you drive, self parking is GBP 42 per night, or you can take advantage of the airport shuttle (available 24 hours) for GBP 125 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include free newspapers, a porter/bellhop, and wedding services.

Room options

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Executive Room

King 1 | Twin 2 | Sleeps 2

Studio

King 1 | Queen 1 | Sleeps 2

Suite, 1 Bedroom

King 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1208 reviews