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Threadneedles, Autograph Collection by Marriott

5.0 out of 5.0

Recent guest reviews

As a long time platinum member i have stayed in many Marriott and Autograph hotels and would say that I am really able to judge if this is a good hotel or not. Here are some thoughts on my stay: - even the premium Wifi is ridiculously slow - Toilette holder came of the wall (see photo) - Air conditioning is loud and not working properly - TV is very old and small (shall that be a 5* standard????? -> see photo) - The water tap label is gone (see photo) - The whole room is completely worn down (old carpet, furniture damaged) -> see photos If you are looking for a Marriott Hotel in London I can recommend the St. Ermins Hotel next to St. James park which is cheaper and much nicer rooms

Used to be superb. Staff now rude arrogant and stupid. Avoid. Used to be an excellent place to host clients and to meet them. Restaurant was also v good. Staff now rude and arrogant with none of the sensitivity that used to mark out this venue as excellent

We seldom book a secret hotel, as one just doesn't know what's on the cards, and once booked and paid, there's no going back. However, this is the second time I've booked in this way, and what a gem of a find. I specifically looked for a hotel in the financial district, as my husband was spending a day at a conference in the area. This is a lovely, bright and elegant hotel. From our arrival, and our welcoming glass of Prosecco until we checked out 2 days later, it was a delightful stay. The staff are well trained, helpful and friendly, willing to help in any way they can. The rooms are spacious, with super comfy, large beds, complimentary coffee and biscuits and beautiful bathrooms. We also enjoyed an easy, yet delicious meal at the hotel's Wheeler's Restaurant on the night we arrived. In summary, a great experience and we will return!

I am a lifetime platinum elite Marriott member and was upgraded to the Earhart suite upon check in. Sammy at the front desk was instrumental in the upgrade and remembered my name two days later. There was also a bottle of red wine and chocolates the night I arrived in London. I highly recommend this hotel when looking for a Marriott property in this section of London.

What a weird experience. I have stayed here before and really enjoyed it - the welcome at reception is exceptional - you get a cup of coffee so all was going well. At reception they said we were being upgraded. Great news! The only problem was that the room they upgraded us to was not working properly. The air con/ heating was not functioning. The maintenance team had apparently gone home so we had a plug in electric heater. WHAT KIND OF UPGRADE IS THAT? Otherwise we had a pleasant time. The rest of the room was comfortable and well proportioned. Did not have breakfast as this was not included in the Secret Escapes deal.

My wife and I stayed in this hotel couple of weekend ago. We had a fabulous experience from the moment we stepped through the door to the time we left. The service here is the best of all the Marriott hotels I have stayed in including JW Marriott in Hong Kong and New York. We were welcomed with a complimentary drink when we were checking in. The personal touch given by the staff made this hotel so special. The room is well equipped and the bed is very comfortable. The breakfast is exceptional. The location is good being close to Bank and Livetpool Street. I cannot recommend this hotel highly enough. My congratulation to the staff and the management for setting such an exceptional level of customer service. Well done.

I almost walked right by this hotel. But, I was glad I found it. The staff was totally amazing. I normally find the staff at most Marriott hotels extremely friendly and helpful. But, this staff made me feel really valued and that I was their most important priority. My stay was on the weekend and the staff said that the hotel was pretty quiet on the weekends. They weren‘t kidding. There were times that I saw no other guests at the hotel (in the lobby and bar, for example). The room was well appointed and comfortable. A friend of mine was staying nearby at a similarly priced hotel and complained about how uncomfortable the bed was. I slept like a baby. I also thought the bathroom was inviting and the ammenities made it seem like a spa. If you get a chance to have breakfast here, do so. The full breakfast is perhaps the best one I have ever had at a Marriott. If you could not tell, I greatly enjoyed my stay and would definitely stay here again.

My stay at the Hotel Threadneedles Autograph was an experience in the absolute best customer service that I’ve had at any Marriott property. My stay, 19-28Feb2018, was a combination of business and pleasure. I had emailed prior to see if they could help me out as part of this trip was to reconnect with someone with whom I’ve had a long distance relationship (over 5000 miles apart). I was blown away by the exceptional service provided. It started when I checked in – beautiful lobby and comfortable chair to sit in during the process and the person with whom I was interacting was genuine, nice, and friendly. When I got to the room, there was a lovely note from Cedric Horgnies, the Hotel General Manager, a bottle of prosecco chilling, rose petals and towels folded like swans on the bed, and rose petals in the bathroom. Later in the week, my partner and I came back to room to find another lovely note from Jonathan Chesnay, Front Office Manager, a bottle of wine and some snacks. The room was very nice – spacious room and bathroom, king size bed that was comfortable and perfect for us. We had breakfast every morning in the restaurant – a choice between the healthy start (my partner loved the bircher muesli, yoghurt and fresh fruit) and the full English (they were able to make it vegetarian for me - spinach, potatoes, tomatoes and beans instead of sausage). Every single person who works in the restaurant was genuine, nice, kind, and helpful. Honestly we felt like we knew everyone only a few days into our stay. ALL of the people who worked at the hotel and with whom we interacted during the entire stay were genuine, nice, friendly, kind and helpful. There are other plusses for this hotel including the central location near two tube stops and near Liverpool street, fast WIFI, and in-room Nespresso machines. I know that I've used the word "genuine" several times to describe the people who work at the hotel - and that is because they were absolutely genuine. I’ve already been recommending this hotel to co-workers and friend and look forward to another stay.

I was shocked to read the lower rated reviews! Myself and my partner had the most pleasant welcoming, we were sat down which is novel when checking in AND then were offered a drink of our choice, including prosecco. Whilst we were sat down giving details and confirming dates, they offered to take our bags up to our rooms. Whilst we were checking details and singing paperwork I enquired about a laundry service as I had a spillage on the train and so a not very attractive white T-shirt. They gave me a laundry bag and offered to lauder it overnight and for no cost. They advised to phone reception in the morning (which i did and they came up to my room. All clean and ironed). We then sauntered up to our room as we weren't laden down by bags and the room was stunning. It was bright, airy and luxurious. It wasn't a huge room but then hardly any are in London. Throughout our weekend, the staff were polite and greeted us at all times. It rained on the Saturday and we walked out, noticed this and then walked back into the hotel with talks of running to the room for our umbrella. A member of staff overheard and handed us one of their branded umbrellas to borrow. Overall a great place and a great location, extremely close to Bank tube station.

This hotel is a rare find , it is in the City, and consequently is quiet at weekends. The reception staff were extremely helpful and attentive as w were checked in . We were offered a glass of prosecco , which was a nice touch . The main entrance and lobby is impressive and there is adequate seating , I believe this is also where afternoon teas are served . Our room was furnished to a very high standard and was very comfortable, although it was an executive room. We ate out , and when we returned at 11.15pm the bar was shut , although the staff did serve us drinks in the lobby and were happy to carry in fo as long as we wanted . Breakfast was excellent , and was served at the table rather than a buffet . Overall a very smart hotel, with great staff ... albeit a little quiet and therefore lacking in atmosphere.

5 Threadneedle Street London England

Hotel highlights

  • Walking distance to Royal Exchange and London Bridge
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Located in The City of London, Threadneedles, Autograph Collection by Marriott is adjacent to Royal Exchange and within a 10-minute walk of other popular attractions like London Bridge. This 74-room, 5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in London, the hotel is also a short walk from Museum of London and St. Paul's Cathedral.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.


Rooms

Threadneedles, Autograph Collection by Marriott's 74 rooms are air-conditioned and provide refrigerators, minibars, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Threadneedles, Autograph Collection by Marriott features free WiFi in public areas, 3 meeting rooms, and conference space. If you drive, self parking is GBP 42 per night, or you can take advantage of the airport shuttle (available 24 hours) for GBP 125 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include free newspapers, a porter/bellhop, and wedding services.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 1233 reviews