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The Norfolk

4.0 star property

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Photo gallery for The Norfolk

Exterior
Train station shuttle
Reception
Cosy Double Room | Room amenity
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
6-8 Norfolk Square, London, England, W2 1RS
  • Place, Paddington Central
    ‪6 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Cosy Double Room

Cosy Double Room | Room amenity

Cosy Double Room

  • 86 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Room amenity

Deluxe Double Room

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior King Room

Superior King Room | Room amenity

Superior King Room

10.0 out of 10
Exceptional
(1 review)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lower Ground Deluxe Double Room

Lower Ground Deluxe Double Room | Egyptian cotton sheets, premium bedding, memory foam beds, free WiFi

Lower Ground Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
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7.8 out of 10, Good, 3,524 reviews
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The price is $95
Mar 8 - Mar 9
Total with taxes and fees
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About the neighborhood

London

Located in London City Centre, The Norfolk is within a 10-minute walk of popular sights such as Hyde Park and Kensington Gardens. This 31-room, 4-star hotel welcomes guests with in-room amenities like electric kettles, flat-screen TVs, and free tea bags/instant coffee.

What's nearby

  • St Mary's Hospital - 2 min walk - 0.1 miles
  • Paddington Central - 6 min walk - 0.4 miles
  • Hyde Park - 6 min walk - 0.4 miles
  • Kensington Gardens - 6 min walk - 0.4 miles
  • Marble Arch - 13 min walk - 0.7 miles

Getting around

  • Paddington Underground Station - 1 min walk
  • London Paddington Station - 2 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬1 min walk
  • ‪Steam Bar - ‬3 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪CÉ LA VI London - ‬3 min walk
  • ‪Sawyers Arms - ‬1 min walk

About this property

The Norfolk

The Norfolk features free WiFi in public areas and a porter/bellhop. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry.
Guests can expect free WiFi and 50-inch flat-screen TVs with satellite channels. Bathrooms offer free toiletries, and memory foam beds with Egyptian cotton sheets ensure a restful night. Electric kettles and free tea bags/instant coffee are other standard amenities. Housekeeping is available once per stay.

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Exterior
Mitre House Hotel
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  • Parking included
  • Free WiFi
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The price is $132
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A damage deposit of GBP 25 will be collected before check-in.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What's there to see around The Norfolk?

This hotel is situated in London City Centre within a 10-minute walk of Hyde Park and Kensington Gardens. You'll also find Marble Arch and Park Lane less than a mile away.

Will I be able to park at The Norfolk?

No, this hotel doesn't offer parking.

Does The Norfolk include a casino on the premises?

No, The Norfolk doesn't have a casino.

Will I find an indoor pool at The Norfolk?

No, there is no indoor pool at this hotel.

Is The Norfolk a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a memory foam mattress as well as concierge services and a 24-hour front desk.

Does The Norfolk have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Norfolk have a restaurant that serves breakfast?

No, The Norfolk doesn't have a restaurant that serves breakfast.

Will The Norfolk allow pets to stay for free?

No, pets aren't allowed at The Norfolk.

Does The Norfolk have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Norfolk?

The closest major airport to The Norfolk is London City Airport (LCY), which is 11.7 mi away (66 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 17.2 mi away (51-minute drive).

Are there rooms with balconies at The Norfolk?

No, there aren't any guestrooms with balconies at The Norfolk.

The Norfolk Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 15 reviews
Rating 8 - Good. 7 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

8.0/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Tsz Ying

Stayed 2 nights in Nov 2025

8/10 Good

J

Stayed 1 night in Nov 2025

4/10 Poor

Clare

Business traveler
Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025

10/10 Excellent

Joseline

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025

8/10 Good

Jenna

Stayed 1 night in Oct 2025

6/10 Okay

SHANTELL

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025

8/10 Good

Linda

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025

4/10 Poor

Ashleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Rosemary

Stayed 2 nights in Oct 2025

8/10 Good

Manuela

Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
Stayed 3 nights in Nov 2025

8/10 Good

Ruben

Stayed 3 nights in Oct 2025

10/10 Excellent

Kento

Stayed 2 nights in Sep 2025