Maranton House Hotel3.0 out of 5.0
Recent guest reviews
This place was just okay. I stayed for 6 nights and was placed on the third floor. On one hand, the view was gorgeous. On the other hand, the stairs were killer, especially when I came down with the flu halfway through the week. As I was a solo traveler, I had to put myself at risk every time I had to leave for meals, since there wasn’t a fridge or microwave to stock up on food. Every time I came back and went up the stairs I was winded and wheezing for hours afterwards. I ordered delivery one night and called reception (barely able to speak and having to stop to cough at least once) to ask if they would allow the delivery person to come up to my door. The man said, “No, I don’t think so,” with no apology or sincerity. He didn’t offer to bring it up himself either. That really rubbed me the wrong way. Another night, I woke up to a scurrying sound from the trash can. When I turned the light on, a mouse leapt out and ran under the door. There was a single candy wrapper in the trash can. The room was very warm and the window had to be held up by a bible. Overall, it would’ve been okay if the service was a little more helpful and receptive to the needs of their guests. The proximity to the tube was great. The size of the room wasn’t bad. But I probably won’t come back.
We stayed at another hotel closer on a map to everything but it was not nice. We moved to Maranton and found a newly renovated room, beautiful bedding, clean, clean, clean. We had tea and coffee and biscuits in room each morning. The hotel was less than 3 minutes from the Earls Gate train station which was a major station for all parts of London. There were grocery stores and restaurants and wine shops within 4 minutes walk. This is so far the best place we have stayed on our 3 week tour of Europe.
I have often found that the factor that makes the biggest difference for a comfortable and pleasant hotel experience is the warmth of the greeting on arrival and how well that hospitality continues throughout the stay. I have had unfortunate experiences of beautiful hotels which offer cold and unhelpful service resulting in uncomfortable and unpleasant visits. Fortunately, I have also enjoyed warm and gracious hospitality which has had the opposite result. I think the difference is between those who choose hospitality as a proud profession versus those who just work in a hotel. My recent stay at The Maranton House Hotel was a wonderful example of the better experience. When I arrived at this charming small family owned hotel, I was probably every “innkeeper’s” worst nightmare. I was late and I was having dreadful internet banking problems. However, instead of a tetchy greeting of impatient huffing and puffing that might have met me and my complications, instead the welcome was warm and calming. I was told that I should relax and we would just wait until the internet gremlins stopped toying with my bank account and my nerves. When the internet storm did clear, I was checked in and went up to enjoy a very comfortable night of sleep in a very large, well-appointed room with a huge recently renovated and modern ensuite bathroom. A real treat. When I determined the next morning that I needed to extend my stay, the response I received from the gracious woman on reception was a bit surprising as she only had a single room available for the 2nd night and she was worried that I might find it too small. When I checked the room, I wondered if I had been given the right room key as the room I was looking at was better than average in size and very comfortable looking. It was admittedly a bit worn around the edges – but then, so am I! And it is these sort of small details that are easily overlooked when the hospitality provided is so warm and so genuine. During the evening on my second night's stay I had to spend part of the evening doing work in the reception area as the internet connection on the upper floors is a bit weak (my only real quibble). However, during that evening, I got to enjoy the warm and pleasant company of Stoya (or Tony) whose hospitality was as gracious and friendly as I had experienced the previous evening from his colleague. After a busy day of meetings the next day I returned to the hotel to pick up my bags and make my way from there. Just as I arrived the heavens opened to a torrential downpour. I must have been looking a bit glum about heading out into the rain as Nina (which by this point I knew was the name of the charming woman on reception) said to me that I shouldn't even think about going out into the rain and I should wait for a taxi that she was going to call for me. And that is the difference between hospitality and just working in a hotel. Nina and Stoya (or Tony) are two of the most wonderful things about this charming, gracious older hotel which I enjoyed staying at and would love to have the chance to stay at again.
Everything was horrible even if the never smiling girl at the reception tried to do her best to solve the problems. The room was the first on the right after the entrance door and was small and not clean. The wood cover on the heating was not fixed. The window was made by a very old and not maintained wood so the cold air was coming in from the bottom (outside temp 3°). But the most dangerous thing was the electricity dispersion of the shower!!!!!! While showering, I touched the shower and had a light shock!!!!!! We have been immediately offered to change room and went at the first floor. The room was better but the sink in the bathroom had a waste of water somewhere and everytime we had a flooding! Also in this room the cold air was coming inside due to the old wooden structure. Only positive point the area of Earl's court. By the time I write this review (sorry I'm late!) I really hope that the management fixed the problems. If not, this hotel is absolutely horrible.
I actually loved this hotel! Our room was slightly shabby (I understand we were in a room that had not yet been refurbished), but it had tall ceilings and a proper sash window that opened fully - lovely breeze on what was a hot night. The bed and pillows were comfortable, with crisp, fresh bedding. If you like pristine then don't stay here, but for homely comfort it is fine, and I would definitely stay here again, and a bonus was that we did not have to check out until mid-day. The location is excellent, with Earls Court Underground station a few minutes walk away. There was also a good selection of local restaurants/bars. We had an excellent dinner at the Dragon Palace chinese restaurant on Earls Court Road, and brunch on Sunday at hamburger cafe Byron right next to the station - best burger I ever had in this country, although at £10 it was not cheap! Also a Marks and Spencer foodhall at the end of the road which was handy. I only managed to get tepid, then cold water from the shower, although my partner who showered 20 minutes later had hot water - so a bit hit or miss I guess. Also, when we opened the bathroom door in the morning, there was a bad smell - we described it as 'sewer gas'!! There was a drain in the middle of the bathroom floor (as if it had once been a wet room) and my guess is the smell was coming from there.
From what I can say in my point of view I would look at another hotel, any other rather than stay at this one, I think it is not one I am happy with so I will not be looking to use this hotel in the future.
I stayed here on business. It was shocking. There were no cockroaches or anything, and the receptionist was very friendly, but the room was awful. Excruciatingly hot, with windows screwed shut and no Aircon. There's no bar or restaurant as some sites would have you believe. The decor is seriously tired and worn and from the 1970s.
Stayed for one night in December to watch a show in the West End and visit Winter Wonderland. Hotel is in a good location- not far from Earls Court Station which is a few stops from central London. Pro's Staff helpful Location Room not a bad size Cons Not very clean- dust and grime on walls, bathroom and furniture Beds not very comfortable Dingy basement room Old fashioned furniture/fittings etc Didn't eat here so cannot comment. If you are on a budget this would work purely for location but wouldn't recommend.
Very dirty room, smelly sheets, dirty floor, dirty bathroom. Everything was dirty and old in that hotel. Wifi was working only at one spot. The one and only good thing about this hotel was it's location.
This hotel is close to the Earls Court underground station and many of the good restaurants and pubs in the area, terrific location. The room was large with an ensuite which we paid extra for but it was well worth it. The room was serviced every day so it was good to come back to after an exhausting day roaming the streets of London. One drawback was a charge of 5 pounds for a continental breakfast of toast and cereal but we knew that in advance so brought our own food from Australia. We would gladly stay there again just for the location. Another drawback was the website didn't explain that we were booking with American dollars which meant it wasn't as cheap as we first thought and we could have booked other hotels in Australian dollars which were just as good but not in the same location.
- Close to Natural History Museum and Kensington Palace
- Free WiFi in rooms and public areas
- 24-hour front desk
Located in Kensington, Maranton House Hotel is within a mile (2 km) of popular sights such as Natural History Museum and Kensington Palace. This 16-room, 3-star bed & breakfast welcomes guests with conveniences like free in-room WiFi, express check-out, and a 24-hour front desk. Located in central London, the B&B is also near Buckingham Palace and Big Ben.
For your convenience, a continental breakfast is served each morning for a fee.
All 16 rooms provide coffee makers. Guests can expect to find TVs and stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets.
Maranton House Hotel features free WiFi in public areas and express check-out. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Reviews from Trip Advisor
54.0% of guests recommend this hotelTotal of 329 reviews