My room was sweltering hot, with very poor ventilation. It was a warm day -- not their fault -- but after prepping the room the hotel left the curtains open so the sun streamed in all afternoon. (I'm not sure it would be better in the winter; the only way to close the curtains is to pull them so they drape over the radiator.) There was a fan in the closet, but it was broken; they replaced it fairly quickly, but hadn't been keeping track. The room had a big cabinet with a broken refrigerator, and rather than fixing or replacing it, they stuck another one into the already crowded closet. The desk was so high that when I typed on my laptop my elbows were at shoulder level (well, I'm not very tall, but still...). The nightstand was completely taken up with magazines, with no room anywhere else to move them except a closet. I was surprised -- I've stayed at over nearby Grange hotels that were very nice, but this one didn't seem to get things quite right.
Smooth check in, very helpful and pleasant staff. Excellent location near central London.
Had a great time. Hotel is conveniently located and well appointed. Would definitely recommend it to those looking for a decent, low key stay in London
This was the only hotel on a 22-day trip to England and Wales that lacked wi-fi - and they didn't think it was important. I am sure that when I booked it, the rate included breakfast, but it didn't, and breakfast is VERY expensive. Almost no one eats in the hotel. It is quiet, though, and the bed was very comfortable. Large bathroom with counter space. The eastern European staff had very strong accents and frequently had to repeat things for us to understand them. They do not have rooms ready before the official check-in time but will hold your bags. Late checkout is possible at L15 per hour!
Not a typical hotel. Feels more like a B&B. At check in I was given keys to a room that had someone's luggage in there, .. twice. Finally, at the third try I got an unoccupied room. Worked out well, though, since I was upgraded each time. The room was great. Huge. It was cool, so I didn't need A/C, but I'm not sure if it has any. Staff were friendly, but very disorganized, untrained, and quite clueless at times.
The hotel was central but still quiet and peaceful. The rooms were MUCH larger than we expected. The staff very polite. We would definitely visit this hotel again.
Beautiful hotel with a real feel for London! Our room was spacious- very spacious for a European city hotel- with a queen sized bed, kitchenette tucked away behind doors, large closet, large (tub/shower and shower) bathroom, safe, and a full length mirror (one of my criteria for a good hotel). The location was a short walk to your choice of three tube stations, and just around the corner from the residential street were several pubs/restaurants and a small market that was open late every night and on Sunday. It's also just a short inexpensive taxi ride from St. Pancras station and the Eurostar. The staff was very accomodating. The internet access for travelers without a laptop is at a sister hotel across the street (there are four hotels together on the street), which was really no problem, and although we didn't eat breakfast, I think it's at another hotel too. The four share a concierge, but whenever we had a question someone got back to us right away with our answer. My only- and it is realy the ONLY warning- is that the web site for Grange Hotels, of which the Buckingham is a part, clearly says it is air conditioned, and it isn't at all. (the Orbitz overview makes no such claim). Although we were there at the end of July, we were lucky and the temperature never got above 20C at the hottest time so it wasn't an issue. There was also a good fan in the room if we wanted it. The big windows were easy to open for a refreshing breeze. I consider the Buckingham to be among the most comfortable stays we have ever had- a very pleasant surprise.
I just returned from a 7 night stay at the Clarendon. We had booked the Buckingham Hotel, which is just next door to the Clarendon. Upon arrival, we were told that we were to stay at the Clarendon instead and had to wheel our luggage slightly down the block (this is after flying overnight and having little sleep). We had booked 2 rooms and had requested that they be next to each other. The rooms we were given were on the lower ground floor. The hallway of the lower ground floor was dank, musty and exceedingly warm and smelled when you descended the stairs. The first of our rooms faced the street. There are no dressers to put your clothes away; just these really small end tables with doors on them. Most of our clothes were just laid out on top of them. When I asked the front desk if I could have a luggage stand to get my suitcase up off the floor, he said that they don't have them. The in room safe was locked and we couldn't open it (had to have someone come and do that for us). There are no clocks in the room. This room faced the street. We were able to open the window and get a nice breeze during the day, but at night the window had to be closed due to the noise. The second room we were given had a king size bed and a smaller bed, but the bed was back in an alcove right next to a door which led to the outside courtyard. I am sure that the door can't be opened from the outside, but it was stilly a bit unsettling to have the door in the room. This room is near the kitchen and the kitchen staff would come out and talk, making for a less than restful sleep. Reception and the dining room are directly above these rooms and people walking around is heard all night. The second room's dead bolt lock did not work and despite asking for it to be fixed, it never was. On the fifth night, there was a flood in the lower ground floor and we were moved to rooms on the first floor. These rooms were MUCH nicer than the rooms we were initially given (no musty basement smell), although these rooms too had their problems. We had a sleeper sofa in our room that completely became unhinged when opened. The carpets are somewhat stained. The whole place just seems a bit shabby once you look beneath the surface. We didn't spend a lot of time in our room as were were touring about for most days. Breakfast costs 17 pounds for continental and 25 pounds for full english. The thought of spending 100 pounds on breakfast being absurd, we opted to go to Covent Garden for breakfast (one tube stop away from Holborn) or bought pastries, fruit and juice from the Tesco express one block over. The location is lovely, close to the British museum and 3 tube stops (Russel Sq, Holborn and Tottenham Court Road). However, I would not recommend a stay there. It was ok, but you get what you paid for.
Located in London City Centre, Grange Buckingham is within a 5-minute walk of popular attractions such as Russell Square and The British Museum. This 17-room, 4-star hotel has in-room conveniences like kitchenettes, microwaves, and electric kettles.
To-go breakfast is offered for a fee each morning from 7 AM to 10 AM.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchenettes, microwaves, and electric kettles.
At Grange Buckingham, guests have access to free WiFi in public areas, express check-out, and free newspapers. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include laundry facilities, a garden, and a banquet hall.
My room was sweltering hot, with very poor ventilation. It was a warm day -- not their fault -- but after prepping the room the hotel left the curtains open so the sun streamed in all afternoon. (I'm not sure it would be better in the winter; the only way to close the curtains is to pull them so they drape over the radiator.) There was a fan in the closet, but it was broken; they replaced it fairly quickly, but hadn't been keeping track. The room had a big cabinet with a broken refrigerator, and rather than fixing or replacing it, they stuck another one into the already crowded closet. The desk was so high that when I typed on my laptop my elbows were at shoulder level (well, I'm not very tall, but still...). The nightstand was completely taken up with magazines, with no room anywhere else to move them except a closet. I was surprised -- I've stayed at over nearby Grange hotels that were very nice, but this one didn't seem to get things quite right.
Smooth check in, very helpful and pleasant staff. Excellent location near central London.
Thank you for providing your score & feedback on Grange Buckingham Hotel. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.
Had a great time. Hotel is conveniently located and well appointed. Would definitely recommend it to those looking for a decent, low key stay in London
This was the only hotel on a 22-day trip to England and Wales that lacked wi-fi - and they didn't think it was important. I am sure that when I booked it, the rate included breakfast, but it didn't, and breakfast is VERY expensive. Almost no one eats in the hotel. It is quiet, though, and the bed was very comfortable. Large bathroom with counter space. The eastern European staff had very strong accents and frequently had to repeat things for us to understand them. They do not have rooms ready before the official check-in time but will hold your bags. Late checkout is possible at L15 per hour!
Not a typical hotel. Feels more like a B&B. At check in I was given keys to a room that had someone's luggage in there, .. twice. Finally, at the third try I got an unoccupied room. Worked out well, though, since I was upgraded each time. The room was great. Huge. It was cool, so I didn't need A/C, but I'm not sure if it has any. Staff were friendly, but very disorganized, untrained, and quite clueless at times.
The hotel was central but still quiet and peaceful. The rooms were MUCH larger than we expected. The staff very polite. We would definitely visit this hotel again.
Beautiful hotel with a real feel for London! Our room was spacious- very spacious for a European city hotel- with a queen sized bed, kitchenette tucked away behind doors, large closet, large (tub/shower and shower) bathroom, safe, and a full length mirror (one of my criteria for a good hotel). The location was a short walk to your choice of three tube stations, and just around the corner from the residential street were several pubs/restaurants and a small market that was open late every night and on Sunday. It's also just a short inexpensive taxi ride from St. Pancras station and the Eurostar. The staff was very accomodating. The internet access for travelers without a laptop is at a sister hotel across the street (there are four hotels together on the street), which was really no problem, and although we didn't eat breakfast, I think it's at another hotel too. The four share a concierge, but whenever we had a question someone got back to us right away with our answer. My only- and it is realy the ONLY warning- is that the web site for Grange Hotels, of which the Buckingham is a part, clearly says it is air conditioned, and it isn't at all. (the Orbitz overview makes no such claim). Although we were there at the end of July, we were lucky and the temperature never got above 20C at the hottest time so it wasn't an issue. There was also a good fan in the room if we wanted it. The big windows were easy to open for a refreshing breeze. I consider the Buckingham to be among the most comfortable stays we have ever had- a very pleasant surprise.
I just returned from a 7 night stay at the Clarendon. We had booked the Buckingham Hotel, which is just next door to the Clarendon. Upon arrival, we were told that we were to stay at the Clarendon instead and had to wheel our luggage slightly down the block (this is after flying overnight and having little sleep). We had booked 2 rooms and had requested that they be next to each other. The rooms we were given were on the lower ground floor. The hallway of the lower ground floor was dank, musty and exceedingly warm and smelled when you descended the stairs. The first of our rooms faced the street. There are no dressers to put your clothes away; just these really small end tables with doors on them. Most of our clothes were just laid out on top of them. When I asked the front desk if I could have a luggage stand to get my suitcase up off the floor, he said that they don't have them. The in room safe was locked and we couldn't open it (had to have someone come and do that for us). There are no clocks in the room. This room faced the street. We were able to open the window and get a nice breeze during the day, but at night the window had to be closed due to the noise. The second room we were given had a king size bed and a smaller bed, but the bed was back in an alcove right next to a door which led to the outside courtyard. I am sure that the door can't be opened from the outside, but it was stilly a bit unsettling to have the door in the room. This room is near the kitchen and the kitchen staff would come out and talk, making for a less than restful sleep. Reception and the dining room are directly above these rooms and people walking around is heard all night. The second room's dead bolt lock did not work and despite asking for it to be fixed, it never was. On the fifth night, there was a flood in the lower ground floor and we were moved to rooms on the first floor. These rooms were MUCH nicer than the rooms we were initially given (no musty basement smell), although these rooms too had their problems. We had a sleeper sofa in our room that completely became unhinged when opened. The carpets are somewhat stained. The whole place just seems a bit shabby once you look beneath the surface. We didn't spend a lot of time in our room as were were touring about for most days. Breakfast costs 17 pounds for continental and 25 pounds for full english. The thought of spending 100 pounds on breakfast being absurd, we opted to go to Covent Garden for breakfast (one tube stop away from Holborn) or bought pastries, fruit and juice from the Tesco express one block over. The location is lovely, close to the British museum and 3 tube stops (Russel Sq, Holborn and Tottenham Court Road). However, I would not recommend a stay there. It was ok, but you get what you paid for.
Thank you for taking the time to share your experience of Grange Buckingham Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.